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Choose which accounts your team is allowed to reply as.
Want your entire team to reply as a shared inbox such as support@ but not on behalf of other team members? Just grant permission to that specific account. Going out-of-office and want to allow other team members to jump in and reply to your emails on your behalf? Just grant them permission to reply as yourself.
Set up default reply email addresses.
Set up email addresses to be the default reply account on a board. So, every new reply comes automatically from that email address, even when team members are logged into their own individual accounts in Gmail.
“Drag has allowed us to easily map our business process and get our inboxes under control. We kissed many frogs before finally choosing Drag. Nothing falls through the cracks anymore. No more cutting and pasting between apps. Their support and focus on constant improvement is impressive.”
Owner @ Info Bytes Media
“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”
Anton von Rueden
President & COO @ Boosted Commerce