For many users, Front has a very good software, but not all of them know what else is available in the market. When you figure out what other opportunities softwares can provide to your company, you might even see that you’re missing out with Front.

Although their tool is very good and works properly, in the long term Front isn’t always practical. And agility is an important aspect when it comes to dealing with email, clients’ complains and other aspects of communication.

Differently from Front, Drag uses your own traditional email service, Gmail, as the interface, so you don’t need to use an external, unfamiliar app, neither have to learn how to use a whole new software.

Everything is just simpler to use with Drag. You just click and everything is automatically set up for you, all you have to do is start using.

Start by scratching off every feature from Front that you don’t really need at the moment. You’ll see the more you look it up, easier it will become for you to understand what are your company’s real needs. Their product can be used for free as a trial— but with many limitations —, and prices can go up to $59/month/user.

Now let’s have a look at some alternatives that offer different value propositions and — of course — more affordable prices.

Drag

Our software is the only one that doesn’t add any new logins/websites for your team. It works straight from your Gmail Inbox.

By doing so, we allow your team to learn faster and have less questions about what’s new. We also centralize work, because we have Helpdesk boards inside your email. Basically we change everything, but we keep it visually the same.

We believe that simple solutions make everything better for both sides because they decrease the amount of new information you need to learn something new.

Besides that, Drag brings Kanban view into your email. This makes your work completely different – although it stays in the same similar place you already know.

Most features isn’t always better, so you have to really understand what works best for your company by thinking about what you really need.

You can add labels to your cards, so every task belongs somewhere. Here are some other features you can add to your cards:

  • Delegation of tickets; 
  • Customer info, such as phone number and company;
  • Progress bar;
  • Due dates;
  • Checklists; 
  • Internal notes.

All of it. Right into your Gmail team inbox.

Drag starts for free, but if you want to unlock its full power, it’s just $9/month/user.

Groove

Groove works very well with both browsers and email clients. From your emails you can access reports and tickets, making it easy to reach useful information right away.

An important feature provided is live chat, which makes work very handy, straight from your website and social media — which are channels users look up in the first place. They also help you out with creating the FAQ in your website.

Pricing has only one plan. It costs $22/month/user, and covers every feature they have.

Dixa

By integrating the whole system in their platform, Dixa aims to minimize switching between apps. One cool feature is the Direct Routing, it directs your request to the most able agent in that field available.

When it comes to channel, they’re available not only in email and chat, but also for Calling. With all features together, they’re also able to integrate everything, making a seamless communication with clients.

Pricing starts at $15/month/agent, but if you want to have access to everything you might want to use their Pro plan, which costs $49/month/agent.

Conclusion

Front wanted to make a very different approach on how people deal with email and other communications, but it turns out that new interfaces aren’t the right answer for a more and more demanding market.

Developers must take in consideration that everything done in their platform must simplify users’ lives. If it takes too much time to solve something, it’s not improving work for users.

Also, as I said before, it is crucial to understand your needs and how much resources (time, people and money) you have available to invest on it.

Lastly, check Drag out to see if a Shared Inbox, in Gmail, in a Kanban format fits your needs. Maybe it does 🙂

Learn how to Transform your Business with Shared Inboxes by downloading our Ebook!

What you’ll learn inside Drag

Starting now, we’re aiming to share what our plans are, how we’re doing and what lessons we’re learning along the way.

You’ll get:

  • Just like this article, you’ll get real-time updates on what’s happening, what’s working and how it feels in a startup.
  • Quick videos explaining quick wins and how to grow your business
  • Live Instagram updates. Real-time stories of what’s happening

What now?

This is our attempt at sharing everything. It’s as simple as that You don’t have to be a customer to follow us.