For their many clients, GrooveHQ provides a very good service through software. However, if you’re looking for new options, or just trying to understand each one better, here are a few aspects you should give some thought.

–  A unified system to separate everything – Groove has its own platform, and although it seems great when you say it like this, once you start working with Groove you’ll realize that GrooveHQ doesn’t replace your email. And what a nightmare it may be. Switching between GrooveHW and your email inbox multiple times a day can make your productivity decrease enormously.


Searching doesn’t work properly – in a world where we all live with Google and smart assistants, it’s not acceptable to have just a simple search. GrooveHQ’s search 
functionality doesn’t work properly with labels, or even special operators. Can you imagine how awful would it be to take lots of time to find something that could be found in just a few seconds if you were using your old and good Gmail as a Helpdesk?

Although GrooveHQ is cool, in the long term Groove isn’t always practical. And agility is an important aspect when it comes to dealing with email, clients’ complains and other aspects of communication.

In your research for the best product, start by scratching off every feature that you really need at the moment. You’ll see the more you look it up, easier it will become for you to understand what are your company’s real needs.

Groove can be used for free as a trial— but with many limitations —, and prices can go up to $22/month/user ($19/month if billed annually). And they only have one plan, which makes it easier to choose, but makes it more expensive for those companies just starting out.

Now let’s have a look at two alternatives that offer similar or better value propositions at — of course — more affordable prices.

Drag

Our software is the only one that doesn’t add any new logins/websites for your team. It works straight from your Gmail Inbox.

By doing so, we allow your team to learn faster and have less questions about what’s new. We also centralize work, because we have Helpdesk boards inside your email. Basically we change everything, but we keep it visually the same.

We believe that simple solutions make everything better for both sides because they decrease the amount of new information you need to learn something new.

Besides that, Drag brings Kanban view into your email. This makes your work completely different – although it stays in the same similar place you already know.

Most features isn’t always better, so you have to really understand what works best for your company by thinking about what you really need.

You can add labels to your cards, so every task belongs somewhere. Here are some other features you can add to your cards:

  • Delegation of tickets; 
  • Customer info, such as phone number and company;
  • Progress bar;
  • Due dates;
  • Checklists; 
  • Internal notes.

All of it. Right into your Gmail team inbox.

Drag starts for free, but if you want to unlock its full power, it’s just $12/month/user.

Dixa

By integrating the whole system in their platform, Dixa aims to minimize switching between apps. One cool feature is the Direct Routing, it directs your request to the most able agent in that field available.

When it comes to channel, they’re available not only in email and chat, but also for Calling. With all features together, they’re also able to integrate everything, making a seamless communication with clients.

Pricing starts at $15/month/agent, but if you want to have access to everything you might want to use their Pro plan, which costs $49/month/agent.

Conclusion

It seems like GrooveHQ wanted to make a very different approach on how people deal with email and other communications, but it turned out that new interfaces aren’t the right answer for a more and more demanding market.

Developers must take in consideration that everything done in their platform must simplify users’ lives. If it takes too much time to solve something, it’s not improving work for users.

Also, as I said before, it is crucial to understand your needs and how much resources (time, people and money) you have available to invest on it.

Lastly, check Drag out to see if a Shared Inbox, in Gmail, in a Kanban format fits your needs. Maybe it does 🙂

Learn how to Transform your Business with Shared Inboxes by downloading our Ebook!

What you’ll learn inside Drag

Starting now, we’re aiming to share what our plans are, how we’re doing and what lessons we’re learning along the way.

You’ll get:

  • Just like this article, you’ll get real-time updates on what’s happening, what’s working and how it feels in a startup.
  • Quick videos explaining quick wins and how to grow your business
  • Live Instagram updates. Real-time stories of what’s happening

What now?

This is our attempt at sharing everything. It’s as simple as that You don’t have to be a customer to follow us.