Notes in Email: make your workflow smoother

14th December 2018 in Email Productivity, Shared Inbox

As productivity tools, emails are quite useful. They’ve existed for quite a while, and most everyone knows how to use it and it can be very simple.

However, until now they have been used just individually. In other words, they’re personal accounts that don’t offer collaboration— only if you copy someone in an email, which gets many people in confusing situations.

For many this is the standard email configuration, but others already know how to add collaboration to email. This is a change with no turning back, and teams love it.

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Why your company should invest in an email ticketing system

7th December 2018 in Email Productivity

Helpdesk systems are great inventions, they help your company out with customer issues and how you solve them, but does your company need them?

To be honest, you most probably need it. Dealing with customers isn’t something you can take for granted, so don’t mess with their happiness. After all, an email ticketing system deals with just that, so take some time to think about what kind of service you’re offering and how it could be improved for customers with issues, questions or any other kind of need for communication. 

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Gmail Helpdesk ticketing: Here’s why it doesn’t work

6th December 2018 in Email Productivity, Uncategorized

Gmail works as a Helpdesk ticketing system, but it may not be the best option for you and your team. Thankfully, the Helpdesk market has adapted, evolved and so many possibilities exist nowadays. For some people they might make the decision even harder, but because no tool is the same, all you need to know is what your company really needs, and then find a matching software. Simple, huh?

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Dealing with angry customers – and making them happy

29th November 2018 in Email Productivity, Shared Inbox

Dealing with angry customers is a big challenge. When people are unsatisfied they can get pretty unpredictable. Some can scream at you, try to get to you personally or just be unhelpful.

As a Helpdesk professional, it’s crucial that you’re prepared to this kind of situation. Although your company exists in order to provide the best experience possible, sometimes small issues can impact clients’ lives in so many different ways. This is why customer support is so important. We all want clients to use our product/service in the best way possible.

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Customer Service for SaaS: how to nail it

20th November 2018 in Uncategorized

For those starting out, customer service for SaaS might look like something really difficult to deal with, but when aligned with good strategies, it works wonders for your company.

So in this article we will discuss good practices you probably will want in your company in order to make the most of your customers — and make them very happy!

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Internal communication tools: our top 7

15th November 2018 in Uncategorized

Internal communication tools are more necessary than ever in any company. Even if you’re a freelancer and work by yourself, there’s plenty of communication you will need to do on a daily basis.

For many companies, there’s still a lack of tools, mostly because they’re afraid to try something new. You see, using new tools can generate a big cost for businesses, mainly for:

  • Buying new softwares;
  • Training people;
  • Using more of team’s time in order to get proficiency on the specific tool;

In a highly competitive market, it’s highly unlikely that VPs and CEOs will use their resources irresponsibly, which is why we’ve gathered information about great solutions available. It will save you time and money.

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How to choose the best Helpdesk for your company

5th November 2018 in Uncategorized


Finding the best helpdesk solution for your company isn’t always easy. Mostly because there are so many different options in the market. And specially if you’re a beginner, big software players — which are usually first to appear — aren’t necessarily the best option for you.

Helpdesks are great because they provide a centralized place to communicate with customers and make it easier to track enquiries. Customers tend to also get happier because the time to solve issues drops dramatically. QuickFMS says it even makes your brand stand out.

With that in mind, we’ve decided to help you make that decision with the mais arguments you need. Let’s get into it! 

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