Gmail Helpdesk ticketing: Here’s why it doesn’t work

6th December 2018 in Email Productivity, Uncategorized

Gmail works as a Helpdesk ticketing system, but it may not be the best option for you and your team. Thankfully, the Helpdesk market has adapted, evolved and so many possibilities exist nowadays. For some people they might make the decision even harder, but because no tool is the same, all you need to know is what your company really needs, and then find a matching software. Simple, huh?

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Dealing with angry customers – and making them happy

29th November 2018 in Email Productivity, Shared Inbox

Dealing with angry customers is a big challenge. When people are unsatisfied they can get pretty unpredictable. Some can scream at you, try to get to you personally or just be unhelpful.

As a Helpdesk professional, it’s crucial that you’re prepared to this kind of situation. Although your company exists in order to provide the best experience possible, sometimes small issues can impact clients’ lives in so many different ways. This is why customer support is so important. We all want clients to use our product/service in the best way possible.

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Customer Service for SaaS: how to nail it

20th November 2018 in Uncategorized

For those starting out, customer service for SaaS might look like something really difficult to deal with, but when aligned with good strategies, it works wonders for your company.

So in this article we will discuss good practices you probably will want in your company in order to make the most of your customers — and make them very happy!

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Internal communication tools: our top 7

15th November 2018 in Uncategorized

Internal communication tools are more necessary than ever in any company. Even if you’re a freelancer and work by yourself, there’s plenty of communication you will need to do on a daily basis.

For many companies, there’s still a lack of tools, mostly because they’re afraid to try something new. You see, using new tools can generate a big cost for businesses, mainly for:

  • Buying new softwares;
  • Training people;
  • Using more of team’s time in order to get proficiency on the specific tool;

In a highly competitive market, it’s highly unlikely that VPs and CEOs will use their resources irresponsibly, which is why we’ve gathered information about great solutions available. It will save you time and money.

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How to choose the best Helpdesk for your company

5th November 2018 in Uncategorized

Finding the best helpdesk solution for your company isn’t always easy. Mostly because there are so many different options in the market. And specially if you’re a beginner, big software players — which are usually first to appear — aren’t necessarily the best option for you.

Helpdesks are great because they provide a centralized place to communicate with customers and make it easier to track enquiries. Customers tend to also get happier because the time to solve issues drops dramatically. QuickFMS says it even makes your brand stand out.

With that in mind, we’ve decided to help you make that decision with the mais arguments you need. Let’s get into it! 

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Helpdesk in Gmail: Yes, this is possible!

29th October 2018 in Uncategorized

Gmail Helpdesk is something relatively new, but quite useful for many companies — specially smaller ones.

When you don’t have a big team, it’s not always a good idea to invest money in a very expensive software that you just won’t use a lot. In this case, Gmail comes very handy. It’s probably a software your company already uses for email, and all you need to do is a small 5-second adjustment.

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