Zendesk is one of the biggest players, not to say the biggest, when it comes to helpdesk softwares. Many companies trust their services enormously — and they can handle it.

Although they have a killer solution, not always the most complete solution works best for everyoneas companies have different priorities and needs. Zendesk alternatives exist in big number across the whole internet, you just need to navigate throughout the different value propositions and find the perfect solution for your company.

To save you time, we developed a list with some companies you should have a look at before choosing what Zendesk alternatives works best for your team.

Drag

Drag is the only solution that doesn’t add any new logins/websites/tabs for your team. It works straight from your Gmail Inbox. It’s the best of the Zendesk alternatives for small teams that are looking for a simple Helpdesk solution. 

Drag is a Shared Inbox that turns Gmail into collaborative kanban boards. This allows teams to organize and manage incoming customer requests directly from their inbox.

The fact that Drag works inside Gmail decreases drastically the time to be invested to learn about a new tool. It also centralizes work, by allowing Helpdesk to be managed within the same space as emails and To Dos. 

Drag starts for free, but if you want to unlock its full power, prices start from $9/month/user. 

Here are some other features you can add to your cards in a kanban board:

  • Delegation of tickets; 
  • Customer info, such as phone number and company;
  • Progress bar;
  • Due dates;
  • Checklists; 
  • Internal notes.

All of it. Right into your Gmail team inbox.

Freshdesk

Freshdesk tries to differentiate itself from Zendesk by making the process more human and having a huge concern about sounding too robotic.

By making the process also more collaborative, they allow peers with different knowledge to gather in the same conversation, avoiding restarting tickets.

Freshdesk also starts with a free plan, which is great to try them out and buy it later — in case their software works better for you.

LiveAgent

With a specific User Interface and type projection, LiveAgent sells itself as a fast-solving software. They also have a knowledge base —a.k.a. FAQ —, which you can build inside the platform, allowing users to get a more integrated service.

Price starts at $12/month, but doesn’t include live chat and other interactive features. For a more complete service prices rise to $59/month.

Dixa

By integrating the whole system in their platform, Dixa aims to minimize switching between apps. One cool feature is the Direct Routing, it directs your request to the most able agent in that field available.

When it comes to channel, they’re available not only in email and chat, but also for Calling. With all features together, they’re also able to integrate everything, making a seamless communication with clients.

Pricing starts at $15/month/agent, but if you want to have access to everything you might want to use their Pro plan, which costs $49/month/agent.

Conclusion

Before choosing Zendesk alternatives that work best for you, please stop for a moment and think about what you really need. This first mindfulness moment will allow you to understand your company real needs and only then you’ll be truly capable to solve them.

Your email won’t be able to do everything Zendesk does, but it surely will make work faster and much simpler. By prioritizing simple processes, you can do much more for your customers, team and company.

Then, choose your tool based on your specific context and priorities.

Lastly, check Drag out to see if a Shared Inbox, in Gmail, in a Kanban format fits your needs. Maybe it does 🙂

Learn how to Transform your Business with Shared Inboxes by downloading our Ebook!

What you’ll learn inside Drag

Starting now, we’re aiming to share what our plans are, how we’re doing and what lessons we’re learning along the way.

You’ll get:

  • Just like this article, you’ll get real-time updates on what’s happening, what’s working and how it feels in a startup.
  • Quick videos explaining quick wins and how to grow your business
  • Live Instagram updates. Real-time stories of what’s happening

What now?

This is our attempt at sharing everything. It’s as simple as that You don’t have to be a customer to follow us.