How email sharing makes your team more productive

By 1st October 2018 February 5th, 2020 No Comments

Team productivity is something to be taken very seriously nowadays. Increasing profit and reducing costs isn’t as easy as it might seem at first, so you and your team should work together in order to find what works best for the company.

Email sharing is an incredible tool because of many reasons, in today’s article we’ll cover some — and then show you how to do that. 

Inboxes gain transparency

Working in a team sometimes might be a little difficult. Different people have different ways to get organized and to communicate overall, but there are many solutions to that, of course, and all these ideas aim the same thing: increase transparency in the team:

    • Team meetings;
    • Spreadsheets;
    • Team newsletters;
    • Task management softwares (like Trello).

But until now, inbox itself wasn’t in that list. At Drag, shared inboxes have made our team transparency become something just natural. You know what is going on because you are a part of everything. Besides that, every change is visual, so it’s easy to keep track on what happened while you weren’t looking to your inbox.

Assignment generates accountability

With Drag, messages turn into tasks, and with shared inboxes, it goes to a next step. When you’re able to assign some email to be solved by a specific person, work flows more easily, and you save time for the team as no one has to check all messages because they have the ones specifically for them.

However, be careful. If there’s not a person in your team to manage the workflow, members of shared inboxes should have a look sometimes for unanswered emails. One issue teams might face is miscommunication in their shared inboxes.

Overall Benefits of a Team Inbox

The next step of sharing inboxes with a team has amazing features, in a basic explanation, here are some of them:

  • Kanban: this visual tool helps email to get much easier to see and understand;
  • Emails or tasks become cards;
  • Centralized work: all your tasks and emails stay in one place;
  • Keeping teams well aligned: it helps everyone to understand on what step work is;
  • It’s much easier to delegate work;
  • Your team becomes faster;

Other reasons why sharing inboxes make a huge difference in your work is that it:

  • Helps assigning work;
  • Keeps everyone in the same page;
  • Has the potential to centralize work and make your team much more productive;
  • Saves time.

Drag: the right tool for your team

Our software doesn’t add any new logins/websites for your team. It works straight from your Gmail Inbox. All you need to do is download it here and activating it into your inbox by clicking the Drag’s switch. And that’s it, you’re ready!

At Drag, we want to provide the best service possible, so we’re gathering the best of many worlds:

  • Shared inboxes
  • Kanban in email
  • Tasks
  • Checklists
  • CRM
  • Helpdesk
  • Centralize work in one single place, no there is more need to access tens of different platforms everyday just to get your team to communicate efficiently.

By doing so, we allow your team to learn faster and have less questions about what’s new. We also centralize work, because we have Helpdesk/CRM functionalities and shared boards inside your email. Basically we change everything, but we keep it visually the same.

The Kanban view is also incredibly helpful. By making all emails pop up visually, you can instantly understand in which stage everything is, and so you can spend less time on your email.

The fact that Drag works inside Gmail decreases drastically the time to be invested to learn about a new tool. It also centralizes work, by allowing Helpdesk to be managed within the same space as emails and To Dos.

Drag starts and stays for free, but if you want to unlock its full power, prices start at $3/month/user. We believe that simple solutions make everything better for both sides because they decrease the amount of new information you need to learn something new.

Here are some other features you can add to your cards in a Kanban board:

  • Delegation of tickets;
  • Customer info, such as phone number and company;
  • Progress bar;
  • Due dates;
  • Checklists;
  • Internal notes.

All of it. Right into your Gmail team inbox.


Is email sharing the right tool for your team? It might be! So you must understand your main issues and how shared inboxes would solve them.

Besides that, with CRM, Helpdesk and projects, a simple tool such as Drag would surely make your team more productive. Check it out!

Learn how to Transform your Business with Shared Inboxes by downloading our Ebook!

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Samantha Anacleto

Author Samantha Anacleto

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