Not so many helpdesk solution are as complete as Freshdesk. With lots of different functionalities, it works for any kind of specific demand. In the beginning sounds quite hard to overcome it, but yes, it is possible.

So how can any competitor possibly be better than that?

Just by having less tools.

Most smaller companies don’t need that much information and utilities. For them, an alternative such as Freshdesk is too much. They’ll probably get lost in the middle of so much information and just don’t be as effective as they could be.

Another important aspect is pricing. Many companies don’t need to afford Freshdesk’s price, so simpler solutions will also come with smaller prices, which is great.

So let’s have a look at what else an alternative should have:

Freshdesk demands time for your team to learn

When it comes to resources — mostly time and people —, Freshdesk is more demanding because of all its features. However, smaller companies can’t always afford to have some team members to stop their actual work and learn a very complex tool. 

In opposition to that, simpler tools — specially the ones that can be integrated to something you already have — solve the problem and demand almost nothing.

Freshdesk has too many different tools

Freshdesk is pretty, but the amount of information makes it harder to read. An alternative should have a much smaller information density and be easy to see through.

Intuitiveness might be taken for granted for companies in the beginning, but it’s very important to consider it when you think on the long-term. What’s easy to use make you stick longer.

Freshdesk is more expensive than several alternatives

Another pain point for sure is the price. Some people might not see it as an issue in the first place, but paying a lot for something that doesn’t work perfectly for you is bad in the long term.

Fortunately there’s plenty of other solutions in the market, all your company has to do is have a look at them and decide which one works best. Many are even free!

Our alternative: Drag

Our alternative won’t add new logins/websites for your team. It works straight from your Gmail Inbox. This is a Freshdesk painpoints killer, and it has so much more.

By doing so, we allow your team to learn faster and have less questions about what’s new. We also centralize work, because we have Helpdesk boards inside your email. Basically we change everything, but we keep it visually the same.

Drag starts for free, but if you want to unlock its full power, it’s just $3/month/user. We believe that simple solutions make everything better for both sides because they decrease the amount of new information you need to learn something new.

Most features isn’t always better, so you have to really understand what works best for your company by thinking about what you really need.

The fact that Drag works inside Gmail decreases drastically the time to be invested to learn about a new tool. It also centralizes work, by allowing Helpdesk to be managed within the same space as emails and To Dos. 

Here are some other features you can add to your cards:

  • Delegation of tickets; 
  • Customer info, such as phone number and company;
  • Progress bar;
  • Due dates;
  • Checklists; 
  • Internal notes.

All of it. Right into your Gmail team inbox.

Conclusion

Freshdesk is awesome, but it also has its pain points. No product works for everyone. You should always consider smaller innovative softwares, because they for sure exist in order to solve problems that big players can’t fix easily.

To kick it off right now, stop and think about what your company need and if it is that much really. After scratching off the things you can live without it becomes easier to find the right solution.

Lastly, check Drag out to see if a Shared Inbox, in Gmail, in a Kanban format fits your needs. Maybe it does 🙂

Learn how to Transform your Business with Shared Inboxes by downloading our Ebook!

What you’ll learn inside Drag

Starting now, we’re aiming to share what our plans are, how we’re doing and what lessons we’re learning along the way.

You’ll get:

  • Just like this article, you’ll get real-time updates on what’s happening, what’s working and how it feels in a startup.
  • Quick videos explaining quick wins and how to grow your business
  • Live Instagram updates. Real-time stories of what’s happening

What now?

This is our attempt at sharing everything. It’s as simple as that You don’t have to be a customer to follow us.