Small companies are always looking for the best cost/benefit solution, and there’s no blame on that. If there’s anything we can do to minimize costs, we will at least try it.

But some companies provide low cost without necessarily providing the best experience, so you should be aware of what kind of needs their software should solve.

Front is a growing software in the industry, and it has key features such as:

  • Multi-Channel Inbox;
  • Internal comments;
  • Reminders;
  • Reports.

Also, it has its own platform, which isn’t always the best choice for people who are not fans of learning new tools — since many alternatives already work from your traditional email inbox. Pricing starts at $15/month/user and can reach up to $69/month/user in the enterprise plan.

For many small companies this is enough, but if you’re looking for Front alternatives, here are some key points you need to know Front could improve:


What are the best Front alternatives for small companies?

In order to make this article more complete, we’re also sharing some softwares that somehow overcome Front for different customers. Here they are:

Drag

Our software is the only one that doesn’t add any new logins/websites for your team. It works straight from your Gmail Inbox.

By doing so, we allow your team to learn faster and have less questions about what’s new. We also centralize work, because we have Helpdesk boards inside your email. Basically we change everything, but we keep it visually the same.

Drag starts for free, but if you want to unlock its full power, it’s just $9/month/user. We believe that simple solutions make everything better for both sides because they decrease the amount of new information you need to learn something new.

Lots of features isn’t always the best, so you have to really understand what works best for your company by thinking about what you really need.

You can add labels to your cards, so every task belongs somewhere. Here are some other features you can add to your cards:

  • Delegation of tickets; 
  • Customer info, such as phone number and company;
  • Progress bar;
  • Due dates;
  • Checklists; 
  • Internal notes.

All of it. Right into your Gmail team inbox. Drag is freemium and has a forever-free version for small teams, including kanban boards with drag’n’drop functionality to organize enquiries. If you want extra feature, it has also paid versions starting from $3/month, that you can find here. It should definitely be on your list of Freshdesk free alternatives to try. 

Groove

Groove works very well with both browsers and email clients. From your emails you can access reports and tickets, making it easy to reach useful information right away.

An important feature provided is live chat, which makes work very handy, straight from your website and social media — which are channels users look up in the first place. They also help you out with creating the FAQ in your website.

Pricing has only one plan. It costs $22/month/user, and covers every feature they have.

Zendesk

An incredible software, Zendesk is one of the first customer support softwares that comes to companies minds. 

Zendesk is very complete — but at the same time very expensive and complex. If your company needs every piece of help available, it’s worth it because it will be more affordable.

However, for smaller companies, also smaller softwares tend to solve the problem and require less investment.

Here are some useful links about what we talked about Zendesk in our blog:

Pricing starts at $5/user/month, but doesn’t include most features. To have access to the full power of Zendesk, price goes up to $199/user/month.

Conclusion

Front is a good software, but leaves room for improvement. Gaps like these can be filled by so many alternatives, all you have to do is check which one works better for your company.

Basically, after some time it gets easy to understand what your company really needs, and then you just have to choose the software that solves it better.

Lastly, check Drag out to see if a Shared Inbox, in Gmail, in a Kanban format fits your needs. Maybe it does 🙂

Learn how to Transform your Business with Shared Inboxes by downloading our Ebook!

What you’ll learn inside Drag

Starting now, we’re aiming to share what our plans are, how we’re doing and what lessons we’re learning along the way.

You’ll get:

  • Just like this article, you’ll get real-time updates on what’s happening, what’s working and how it feels in a startup.
  • Quick videos explaining quick wins and how to grow your business
  • Live Instagram updates. Real-time stories of what’s happening

What now?

This is our attempt at sharing everything. It’s as simple as that You don’t have to be a customer to follow us.