Shared inbox solutions are starting to dominate the email market, and you should think about what you really need in order to find the best for you and your company.

Front is a great service for sharing inboxes with your team, their service is known for providing features among which are:

  • Multi-Channel Inbox;
  • Internal comments;
  • Reminders;
  • Reports.

Is Front the ideal solution for shared inboxes? In order to answer this question, we have defined some aspects that you should pay attention, so let’s see how it goes with these essential attributes:

Organize more than just emails

More than emails, in team work we all use chats and tasks. A lot of work comes and goes through these tools, so they are essential in trams.

Because Front doesn’t give you much freedom on your tasks, you would probably need another app to organize it properly.

Other apps allow you to add as many tasks as you want, and assign them to anyone (or even multiple people).

Labels

If you already use labels and are thinking about Front, give another thought. Their system doesn’t support this kind of integration, so you would have to label everything again.

On the other hand, Drag was built over Gmail, so everything you label in one is kept in the other. No need to think about it.

Platform

To kick it off, it is important to mention that Front has its own platformHaving its own platform for an email-based service means that clients will have to switch from your platform and their emails constantly.

Why is that? Simply because they won’t be able to provide every service an email is capable of doing. For example: it does not offer the folders in which your organize your emails in Gmail.

Differently from Front, Drag uses your own email provider – Gmail – as the platform to operate, so you don’t need to use third-party interfaces, neither have to learn how to use another whole new software.

Everything is just simpler to use with Drag. With just one click everything is automatically set up for you, all you have to do is start using.

Also, by having a unified interface, your team doesn’t have to switch between apps the whole day. Slowly you’ll see a difference in productivity with this small change.

Time-demand

An effect caused by their own platform is: if you want to engage your whole team to work with it, they all will need to stop and learn about how Front works.

The thing is you probably know many coworkers won’t take the time to learn a new tool. They will start using it as they think it works — or won’t even bother to use it, making your investment not worth it.

On the other hand, your team doesn’t have to invest time learning tools such as Drag. Unlike Front, all tools are made thinking about how easy it can be to use. This makes training much cheaper — or even unecessary.

Gmail’s interface is very simple, and once it’s the world’s most used email system, it is familiar to most people. You might take it for granted in the beginning, but it’s quite important to have familiar screens — most importantly for users who don’t bother to learn new things.

On the other hand, if your company needs more features, you might want to think more about tools like Front, or even more complex, such as Zendesk.

Pricing

When it comes to pricing, Drag is also more affordable, you can use it for free forever, or with plans starting at just $3/month/user.

Front, in opposite, has plans from $15/month/user, which isn’t the most inviting price because it doesn’t unlock Front’s full power. To do so, your company will need to invest $59/month/user.

In a company with a team of at least 20 people, Drag saves you up to $1000 a month.

Our alternative: Drag

Our alternative won’t add new logins/websites for your team. It works straight from your Gmail Inbox. By doing so, we allow your team to learn faster and have less questions about what’s new. We also centralize work, because we have Shared Boards inside your email. Basically we change everything, but we keep it visually the same.

Drag starts for free, but if you want to unlock its full power, it’s just $12/month/user. We believe that simple solutions make everything better for both sides because they decrease the amount of new information you need to learn something new.

Most features isn’t always better, so you have to really understand what works best for your company by thinking about what you really need. If you want to know more about how you can increase your productivity with shared inboxes, read this article.

The fact that Drag works inside Gmail decreases drastically the time to be invested to learn about a new tool. It also centralizes work, by allowing Helpdesk to be managed within the same space as emails and To Dos. 

Here are some other features you can add to your cards:

  • Delegation of tickets; 
  • Customer info, such as phone number and company;
  • Progress bar;
  • Due dates;
  • Checklists; 
  • Internal notes.

All of it. Right into your Gmail team inbox.

Conclusion

Front is a good software, but it also has many points that could be improved. This is why, before jumping to this tool, we suggest you make a good research and look for other small and innovative softwares, because they can solve what you need for less money.

A shared inbox is something that involves the whole team, so tools that are too challenging might not be the best answer if you want everybody to use it.

So think about what does your company really needs and start looking for all your possibilities. You’ll see there’s plenty of options. Just choose for the software that solves it better.

Lastly, check Drag out to see if a Shared Inbox, in Gmail, in a Kanban format fits your needs. Maybe it does 🙂

Learn how to Transform your Business with Shared Inboxes by downloading our Ebook!

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