Collaboration Tools

What essential features does a Front App alternative need?

By 10th July 2018 February 5th, 2020 No Comments

Front is able to solve a big problem: email team management. They have different and multiple functionalities, channels, integrations and they have their own email client. So how do other alternatives overcome Front?

By making work faster and simpler. Some alternative companies provide solutions for the same email team management problem at a same level but are simpler and affordable. You should be aware of what kind of needs their software should solve.

Front App’s key features are basically:

  • Multi-Channel Inbox;
  • Internal comments;
  • Reminders;
  • Reports.

We believe a great alternative to it should have at least:

They should give you control over your data

Front’s service transforms your emails into their interface, so you need them to keep using. Many other options, such as Drag, maintain your freedom, so if somehow you can only access your regular email, everything is still there.

Also, if you stop using our service, everything is kept untouched in your regular inbox, so you don’t have to worry about finding where everything is — or even losing important information.

They should be intuitive

Your team doesn’t have to invest time learning other tools. Unlike Front, many other tools are made thinking about how easy it can be to use and thus are built inside the tools you are already familiar with. This makes training much cheaper — or even unnecessary.

Intuitive or easy to learn, call it what you want. Every software must be easy to navigate or at least be cohesive. Why? Because how easy a platform is to use also changes the whole perspective of users.

Companies don’t want their people to spend lots of time (and money) trying to understand how a program works.

They should have good visuals

The visuals make so much difference in how people interact with the software overall. We agree that sometimes simple is better. But, despite the fact that Front keeps everything simple, also there’s room for improvement. Depending on how much emails you get, Front’s interface might look too cluttered – too many tabs, too many channels, too many options.

A Front alternative must have better visualization. Why not look for other options with Kanban view technology instead? Simple, but way much better.

They should deliver the same or more for less money

Front plans start from $15/month/user, which isn’t the most inviting price because it doesn’t unlock Front’s full power. To do so, your company will need to invest $59/month/user.

In a company with a team of at least 20 people, other options can save you up to $1000 a month. In the end, you should consider how much you have to invest. But keep in mind that the most expensive solution isn’t always the best.

Besides that, there are many other features people expect from their helpdesk software, such as:

 Automation of the process, making it easy to reply to customers;

Delegation and management of tasks, from end to end, in real time;

The visual look of the whole process and segmentation of tickets per stage;

 Shared view and collaboration for teams;

 Easy access to key user information such as Company name or telephone number;

 KPIs tracking, such as time to response or service rating.

Does Drag have it?

When you think about all features people want from a Helpdesk software, you probably will wonder “Is it possible to work straight from email?”.

The answer is: YES!

Our software doesn’t add any new logins/websites for your team. It works straight from your Gmail Inbox.

By doing so, we allow your team to learn faster and have fewer questions about what’s new. We also centralize work, because we have Helpdesk boards inside your email. Basically, we change everything, but we keep it visually the same.

Drag starts for free, but if you want to unlock its full power, it’s just $9/month/user. We believe that simple solutions make everything better for both sides because they decrease the amount of new information you need to learn something new.

Most features aren’t always better, so you have to really understand what works best for your company by thinking about what you really need.

The fact that Drag works inside Gmail decrease drastically the time to be invested to learn about a new tool. It also centralizes work, by allowing Helpdesk to be managed within the same space as emails and To Dos.

Here are some other features you can add to your cards:

  • Delegation of tickets;
  • Customer info, such as phone number and company;
  • Progress bar;
  • Due dates;
  • Reminders;
  • Checklists;
  • Internal notes.

All of it. Right into your Gmail team inbox. Drag is freemium and has a forever-free version for small teams, including kanban boards with drag’n’drop functionality to organize inquiries. If you want the extra feature, it has also paid versions starting from $3/month, that you can find here. It should definitely be on your list of Freshdesk free alternatives to try.

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Front is great software, but why not look for other options? You might end up being so surprised with what else can be done with the same investment — or even less.

Sometimes less is more. So, if you are interested in making the best decision for your company,  choose for the software with the perfect amount of features you really need. It will be better because everything you bought will be used and, at the end of the day, you will save money. 

Lastly, check Drag out to see if a Shared Inbox, in Gmail, in a Kanban format fits your needs. Maybe it does 🙂

Learn how to Transform your Business with Shared Inboxes by downloading our Ebook!

What you’ll learn inside Drag

Starting now, we’re aiming to share what our plans are, how we’re doing and what lessons we’re learning along the way.

You’ll get:

  • Just like this article, you’ll get real-time updates on what’s happening, what’s working and how it feels in a startup.
  • Quick videos explaining quick wins and how to grow your business
  • Live Instagram updates. Real-time stories of what’s happening

What now?

This is our attempt at sharing everything. It’s as simple as that You don’t have to be a customer to follow us.

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Samantha Anacleto

Author Samantha Anacleto

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