In case you’ve ever stopped to think about Helpdesk softwares and how you could make a good choice for your businesses, this article is for you.
Specifically, if GrooveHQ already crossed your mind, we’re here to discuss whether it’s the best option for you or not.
In order to answer this question, we have defined some aspects that you should pay attention, so let’s see how it goes with these essential attributes, but before we start there are some essencial aspects you should give some thought.
When it comes to Helpdesk software, it doesn’t have what it takes to make your team as productive as it could be. You see, Groove was firstly designed as a Helpdesk system, and slowly migrated to email.
Although it has improved from what it once was, there are still many gaps, and sharing inboxes is one of them. Let’s see how it stays behind:
Pricing does not reflect Groove’s position in the market
Groove only has a free trial version, which isn’t good for smaller companies. If you’re just starting, it’s always good to have a taste on softwares. This allows users to build fidelity as well.
Their price ($19/month/user) is quite high when you compare it to other alternatives — and some deliver so much more than Groove.
Other alternatives have forever free plans — and also provide plans you can purchase in order to upgrade your account. This business plan is much more inclusive and friendly with companies.
An extra tool adds extra complexity
Just like other alternatives (e.g. Front), Groove has its own platform. It may sound like a good idea in the beginning, but when you think about what it means, it isn’t all that.
Having its own platform for an email-based service means that clients will have to switch from your platform and their emails constantly. Why is that? Simply because they won’t be able to provide every service an email is capable of doing.
Differently, Drag uses your own email as the service, so you don’t need to use third-party interfaces, neither have to learn how to use new software.
Our alternative: Drag
Our alternative won’t add new logins/websites for your team. It works straight from your Gmail Inbox. By doing so, we allow your team to learn faster and have less questions about what’s new. We also centralize work, because we have Helpdesk Boards inside your email. Basically we change everything, but we keep it visually the same.
Drag starts for free, but if you want to unlock its full power, it’s just $12/month/user. We believe that simple solutions make everything better for both sides because they decrease the amount of new information you need to learn something new.
Most features isn’t always better, so you have to really understand what works best for your company by thinking about what you really need. If you want to know more about how you can increase your productivity with shared inboxes, read this article.
The fact that Drag works inside Gmail decreases drastically the time to be invested to learn about a new tool. It also centralizes work, by allowing Helpdesk to be managed within the same space as emails and To Dos.
Here are some other features you can add to your cards:
- Delegation of tickets;
- Customer info, such as phone number and company;
- Progress bar;
- Due dates;
- Internal notes.
All of it. Right into your Gmail team inbox.
Although Groove has a very good service, there’s much room for improvements, specially in what concerns team work, mostly because they lack a proper solution for shared inboxes. And alternatives are many in the market, so you should stop and think about what you and your company really need.
Our suggestion for before you jump into this tool, is to make a good research and look for other small and innovative softwares, because they can solve what you need for less money — and less other issues as well.
So think about what does your company really needs and start looking for all your possibilities. You’ll see there’s plenty of options. Just choose for the software that solves it better.
Lastly, check Drag out to see if a Shared Inbox, in Gmail, in a Kanban format fits your needs. Maybe it does 🙂
What you’ll learn inside Drag
Starting now, we’re aiming to share what our plans are, how we’re doing and what lessons we’re learning along the way.
- Just like this article, you’ll get real-time updates on what’s happening, what’s working and how it feels in a startup.
- Quick videos explaining quick wins and how to grow your business
- Live Instagram updates. Real-time stories of what’s happening
This is our attempt at sharing everything. It’s as simple as that You don’t have to be a customer to follow us.