All companies aim to develop the best work environment for its employees. The more satisfied the team, better the results. But what does it take to make your team more efficient? There is not a single answer. It depends on what your company deal with, the issues that it faces and its size. What we can affirm is that, in terms of improving your customer support service, a Helpdesk software system can definitely make your team more efficient and willing to work.

A Helpdesk software is an essencial service for both B2B and B2C companies who need to deal with customer support. It’s simply incredible, seeing you can work with multiple features making it able to organize your customer’s information properly. And not only that, but with its unification, you’ll gain control over who’s working on what, you can add tickets, forms and truly visualise the big picture.

Let’s check how a Helpdesk software can positively affects on your work routine:

It creates an unified channel

There is nothing better than controlling everything in one channel. Having a Helpdesk software makes it possible to unify all of your customer’s issues in one single place. When you unify, the processes will get quicker and slowness will not longer be part of your routine. It’s crucial to create a better workflow to keep your team strong.

And what if I say that you can centralise your Helpdesk work in your email? Well, you can. Keep reading this post!

Everyone sticks to the same message

Nobody wants a messy and repetitive service. Have you ever imagined what would happen if one customer’s issues would be solved by two members of your team? Or if you didn’t remember if your customer hadn’t speak to one particularly person to solve a problem, only because you don’t have it recorded?

Since your Helpdesk software unifies your customer support service, your team will be on the same page about everything. So, none of these nightmares will happen. This way, you will always know which client hasn’t been answered, if a complaint has been solved, who is talking to that loyal customer and etc.

Ticketing systems make it all easier

Transform your emails in tickets. With automation, Helpdesk softwares are able to categorize, prioritize and assign the issue to someone in your team. It all usually happens in a ticketing system, that makes customers information more easily handleable and your work easier and more intuitive. Through this system, you can see in which stage of your customer support your issue is. Isn’t it wonderful?

You can work straight from email

Some Helpdesk softwares are integrated to email. This is something relatively new, but quite useful for many companies — specially smaller ones. So why invest a considerable amount of resources in an expensive software when you can choose for other good options?

This is where Drag App comes in: efficient – yet simple – and cheap.

Our software doesn’t add any new logins/websites for your team. It works straight from your email inbox.

Here some functionalities we provide besides Helpdesk:

  • Shared inboxes
  • Kanban board in email
  • Tasks
  • Checklists
  • CRM
  • Centralise work in one single place, no there is more need to access tens of different platforms everyday just to get your team to communicate efficiently.

All you need to do is download and activate it into your inbox by clicking the Drag’s switch. And that’s it, you’re ready!

You understand your customers better

Nowadays, the company that understand their customer’s needs and is sensible enough to solve its frustrations has it all! Seriously, everybody wants the magic formula to deal with happy customers and quickly solve the angry ones issues.

It’s very important to keep in mind that if your service doesn’t keep up with your client’s maturity, it will soon be expendable. So, understanding your customers needs will help you improve your service, create something more personalised, accurate and more likely to be indicated to other people.

You have more data to base your strategies

By providing a centralised place to communicate with customers, it’ll also be easy to track their needs. However, if you truly want to be more connected to your customer’s feelings, you can’t take your ideas and strategies from nothing.

All of your decisions must be based on real data of your customer’s behaviour on your platform by identifying and tracking key metrics. Here, the data is your most precious asset.

Your productivity grows, and clients become happier

Helpdesks are allies to your team’s productivity. They are meant to automate your work while increase your productivity. If you handle customer support manually, you may love to know what technology can do for you.

All you need to do is find the right tool, which will be able to make the most for everyone. According to a ManageEngine user survey, 95% of the respondents saw a significant increase in end-user satisfaction levels. Happy team, happy clients, happy everyone!

Conclusion

It is undeniable that a Helpdesk software will make your team work more efficient. Generally these platforms are easy, intuitive and very complete. When choosing a Helpdesk software, you’ll see the processes get quicker, consequently, your customers get happier and your company sell more.

For smaller companies, hiring another service means investing important resourcesnot just money! — on that. We’re talking about the time your team will need to learn and master about a specific tool, and how well they’re really going to adapt to that. 

So, we highly recommend you to discuss it with your team, specially with the customer support one, to check if they are in need of any software to boost their performance. A Helpdesk software can be the best solution for your company.


Learn more about the benefits in Shared inboxes. Download Drag’s “The Ultimate Guide to Transform your Business with Shared Inboxes”. We did it to create awareness in companies in what concerns increasing productivity by using online tools. Click on the button below:

Learn how to Transform your Business with Shared Inboxes by downloading our Ebook!

About Drag

Drag is a shared inbox, inside Gmail, for teams to manage emails, tasks, helpdesk and more from one single place. Try Drag for free.

It is undeniable that a Helpdesk software will make your team work more efficient. Generally these platforms are easy, intuitive and very complete. When choosing a Helpdesk software, you’ll see the processes get quicker, consequently, your customers get happier and your company sell more.

For smaller companies, hiring another service means investing important resourcesnot just money! — on that. We’re talking about the time your team will need to learn and master about a specific tool, and how well they’re really going to adapt to that. 

So, we highly recommend you to discuss it with your team, specially with the customer support one, to check if they are in need of any software to boost their performance. A Helpdesk software can be the best solution for your company.