Also, keep in mind that no solution is perfect, so you need to look out for the one that fits best you and your company.
A more visual system
One thing Drag surpasses Hiver easily is visualization. With the Kanban view, everything simply becomes simple and intuitive, all you have to do is drag and drop.
Emails came to the internet as an online version of mailboxes. They became very popular from the beginning of it as a rich form of interaction – in that time, when no other possible rich interaction existed.
Both emails and tasks become cards, so you’re in just one place, able to do a lot more to manage emails, manage tasks, manage projects, CRM, Helpdesk or whatever you want, really.
By centralizing and visualizing everything, Drag reduces the amount of time you spend on managing your emails and on transitioning among different tools.
Here are some other features you can add to your cards:
- Delegation of emails/ tasks;
- Due dates and integration with Google Calendar;
- Add checklists to email/ tasks
- Shared Internal notes;
- Reply on behalf of team mates;
All of it. Right into your Gmail team inbox.
An improved collaboration
For instance, let’s say you are a CEO and need to share some emails with your secretary. In Hiver, either all your emails must be shared or you will need two emails. Apart from that, in Drag you can select what emails will be shared, and with a single click, everything you want is in your shared inbox. Everything else? Private to you.
We believe everyone should have their own email, and shared spaces — whether it means another email (such as support@yourcompany) or not. This is where email becomes truly collaborative, and yet safe.
In Hiver, depending on your plan, you can have as low as 2 shared inboxes. At Drag it is unlimited.
It seems like Hiver has developed a system for small companies which don’t aim to grow. Plans start with not so many features, but as you see them growing, these plans don’t follow. So you would probably have to migrate to another solution as your company gets bigger.
Big team? Hiver might not be the best option for you, as it only supports up to 25 shared inboxes, at some point it won’t be enough.
Also, this plan costs $34/month/user against Drag’s $12. It’s almost 3 times more expensive. In a company with 100 people, it means you save up to $1,300/month.
HiverHQ features are good, but do they solve your email communication and helpdesk demands effectively? After seeing what needs to be improved, think about how it can impact your productivity — and your team’s as well.
Alternatives are many in the market, so you should stop and think about what you and your company really need, and only then make a choice based on what’s being offered.
Lastly, check Drag out to see if a Shared Inbox, in Gmail, in a Kanban format fits your needs. Maybe it does 🙂
What you’ll learn inside Drag
Starting now, we’re aiming to share what our plans are, how we’re doing and what lessons we’re learning along the way.
- Just like this article, you’ll get real-time updates on what’s happening, what’s working and how it feels in a startup.
- Quick videos explaining quick wins and how to grow your business
- Live Instagram updates. Real-time stories of what’s happening
This is our attempt at sharing everything. It’s as simple as that You don’t have to be a customer to follow us.