Team inbox

Why (and how) you should share emails with your team

By 10th September 2018 September 30th, 2019 No Comments

Sharing inboxes and emails with a team might seem like a hard task in the beginning, but as anything else, they’re quite easy if you choose the right tool.

You see, many people still don’t know how to do this task properly, which is why their companies aren’t growing as much as they could.

Fortunately, here’s this article to help you out, so first of all let’s see why you should share emails:

Why should I share emails?

Firstly, shared inboxes work in teams that need to work together in emails, such as sales, CRM, Helpdesk and many others.

In cases like these, shared inboxes inspire transparency. We know that working in a team sometimes might be a little difficult. Different people have different ways to get organized and to communicate overall, but there are many solutions to that, of course, and all these ideas aim the same thing: increase transparency in the team:

    • Team meetings;
    • Spreadsheets;
    • Team newsletters;
    • Task management softwares (like Trello).

But until now, inbox itself wasn’t in that list. At Drag, shared inboxes have made our team transparency become something just natural. You know what is going on because you are a part of everything. Besides that, every change is visual, so it’s easy to keep track on what happened while you weren’t looking to your inbox.

Awesome! How do I do that?

It’s actually pretty simple and painless. All you have to do is follow these simple steps:

Step 1 – Get Drag

Click here to download Drag. (Yeah, it’s that simple!)

Step 2 – Add Drag boards

Once you’re logged in and have Drag activated, all you have to do is follow these steps:

  • Click on Manage Boards;
  • Type a name for your new board;
  • Click Add.

Step 3 – Share boards with your team

This step is as simple as the last one. All you need to do is:

  • Click the Boards drop down button;
  • On the chosen board, click the Add People button;
  • Type the email accounts you want to share your board with;
  • Click on the Invite button.

And you’re done!

Drag: the ultimate why and how for your team!

Our software doesn’t add any new logins/websites for your team. It works straight from your Gmail Inbox. All you need to do is download it here and activating it into your inbox by clicking the Drag’s switch. And that’s it, you’re ready!

At Drag, we want to provide the best service possible, so we’re gathering the best of many worlds:

  • Shared inboxes
  • Kanban in email
  • Tasks
  • Checklists
  • CRM
  • Helpdesk
  • Centralize work in one single place, no there is more need to access tens of different platforms everyday just to get your team to communicate efficiently.

By doing so, we allow your team to learn faster and have less questions about what’s new. We also centralize work, because we have Helpdesk/CRM functionalities and shared boards inside your email. Basically we change everything, but we keep it visually the same.

The Kanban view is also incredibly helpful. By making all emails pop up visually, you can instantly understand in which stage everything is, and so you can spend less time on your email.

The fact that Drag works inside Gmail decreases drastically the time to be invested to learn about a new tool. It also centralizes work, by allowing Helpdesk to be managed within the same space as emails and To Dos.

Drag starts and stays for free, but if you want to unlock its full power, prices start at $3/month/user. We believe that simple solutions make everything better for both sides because they decrease the amount of new information you need to learn something new.

Here are some other features you can add to your cards in a Kanban board:

  • Delegation of tickets;
  • Customer info, such as phone number and company;
  • Progress bar;
  • Due dates;
  • Checklists;
  • Internal notes.

All of it. Right into your Gmail team inbox.


Some people might still think sharing inboxes and emails in a team is challenging, but as just proved, it’s a piece of cake. And after you change your perspective about email you’ll see the gain your team will have.

The more you’re active about this, the most your company will make from this change. so don’t be afraid to challenge yourself and then feel the difference in productivity after your team collaborates more in a platform as simple and crucial as email.

Learn how to Transform your Business with Shared Inboxes by downloading our Ebook!

What now?

This is our attempt at sharing everything. It’s as simple as that You don’t have to be a customer to follow us.


Author Drag

More posts by Drag