When you start getting interested in shared inboxes and look up for it, you’ll realize how many different options there are to do the same thing.
This is when you must be at your smartest point, because you need to evaluate different solutions and check which one will work best for you and your company.
In this article we will show some options available when it comes to sharing email, and then you can choose what works best for you.
Google Groups are alternatives for people who intend to share inboxes into a software they already use, know and trust.
Personally, I understand that using them for sharing inboxes is a part of an evolutive process for a time when shared inbox softwares didn’t exist. For people that use it for a long time it might be the best solution, but currently there are lots of good softwares with affordable prices — some are even for free.
One very common reason people use to share emails is helpdesk. If your company needs a software like this, than your team must be on the same page throughout the day.
Helpdesk’s single goal is to support customers in a structured, scalable way; to create trackable, accountable tickets (support requests).
This is great for large teams (in support) but becomes tedious and cumbersome for other parts of a business (eg. Sales, Marketing, Finance).
Drag: the ultimate tool to share emails
Our software doesn’t add any new logins/websites for your team. It works straight from your Gmail Inbox. All you need to do is download it here and activating it into your inbox by clicking the Drag’s switch. And that’s it, you’re ready!
At Drag, we want to provide the best service possible, so we’re gathering the best of many worlds:
- Shared inboxes
- Kanban in email
- Centralize work in one single place, no there is more need to access tens of different platforms everyday just to get your team to communicate efficiently.
By doing so, we allow your team to learn faster and have less questions about what’s new. We also centralize work, because we have Helpdesk/CRM functionalities and shared boards inside your email. Basically we change everything, but we keep it visually the same.
The Kanban view is also incredibly helpful. By making all emails pop up visually, you can instantly understand in which stage everything is, and so you can spend less time on your email.
The fact that Drag works inside Gmail decreases drastically the time to be invested to learn about a new tool. It also centralizes work, by allowing Helpdesk to be managed within the same space as emails and To Dos.
Drag starts and stays for free, but if you want to unlock its full power, prices start at $3/month/user. We believe that simple solutions make everything better for both sides because they decrease the amount of new information you need to learn something new.
Here are some other features you can add to your cards in a Kanban board:
- Delegation of tickets;
- Customer info, such as phone number and company;
- Progress bar;
- Due dates;
- Internal notes.
All of it. Right into your Gmail team inbox.
Although every single day new solutions will appear, you must be assertive with your choice. The solution you’ll choose has to be able to last for a long time, so don’t go for a solution that is too hard to learn, or won’t embrace all your team.
The more assertive you are in your choice, the best your tool will be able to provide to your company, so if your aim is a bigger productivity, simpler solutions are the key.
What you’ll learn inside Drag
Starting now, we’re aiming to share what our plans are, how we’re doing and what lessons we’re learning along the way.
▪ Just like this article, you’ll get real-time updates on what’s happening, what’s working and how it feels in a startup.
▪ Quick videos explaining quick wins and how to grow your business
▪ Live Instagram updates. Real-time stories of what’s happening
This is our attempt at sharing everything. It’s as simple as that You don’t have to be a customer to follow us.