When you start wanting to share emails and lookup for it, you’ll realize how many different options there are to do the same thing.
This is when you must be at your smartest point because you need to evaluate different solutions and check which one will work best for you and your company.
In this article, we will show some options available when it comes to sharing emails, and then you can choose what works best for you.
Google Groups are alternatives for people who intend to share inboxes into the software they already use, know and trust.
I understand that using them for sharing inboxes is a part of an evolutive process for a time when shared inbox software didn’t exist. For people that use it for a long time, it might be the best solution, but currently, there are lots of good software at affordable prices — some are even for free.
Helpdesks that also share emails
One very common reason people use to share emails is the helpdesk. If your company needs software like this then your team must be on the same page throughout the day.
Helpdesk’s single goal is to support customers in a structured, scalable way; to create trackable, accountable tickets (support requests)
This is great for large teams (in support) but becomes tedious and cumbersome for other parts of a business (eg. Sales, Marketing, Finance).
Drag: the ultimate tool to share emails
Our software doesn’t add any new logins/websites for your team. It works straight from your Gmail Inbox. All you need to do is download it here and activating it into your inbox by clicking the Drag’s switch.
At Drag, we want to provide the best service possible, so we’re gathering the best of many worlds:
- Shared inboxes
- Kanban in email
- Centralize work in one single place, no there is more need to access tens of different platforms every day just to get your team to communicate efficiently.
By doing so, we allow your team to learn faster and have fewer questions about what’s new. We also centralize work, because we have Helpdesk/CRM functionalities and shared boards inside your email. We change everything, but we keep it visually the same.
The Kanban view is also incredibly helpful. By making all emails pop up visually, you can instantly understand in which stage everything is, and so you can spend less time on your email.
The fact that Drag works inside Gmail decrease drastically the time to be invested to learn about a new tool. It also centralizes work, by allowing Helpdesk to be managed within the same space as emails and To-Dos.
Drag starts and stays for free, but if you want to unlock its full power, prices start at $3/month/user. We believe that simple solutions make everything better for both sides because they decrease the amount of new information you need to learn something new.
Here are some other features you can add to your cards in a Kanban board, besides the main one that is to share emails:
- Delegation of tickets;
- Customer info, such as phone number and company;
- Progress bar;
- Due dates;
- Internal notes.
All of it. Right into your Gmail team inbox.
Although every single day new solutions will appear, you must be assertive with your choice of which application you will use to share emails. The solution you’ll choose has to be able to last for a long time, so don’t go for a solution that is too hard to learn, or won’t embrace all your team.
The more assertive you are in your choice, the best your tool will be able to provide to your company, so if your aim is bigger productivity, simpler solutions are the key.
Drag is The Everything Inbox for Teams – one single place to support customers, manage tasks and close deals, from the place teams love – Gmail. We are Techstars-backed Company, trusted by 30,000 users around the World.