Shared inboxes can be very handful for teams, but many still don’t even know about the possibility of it. It happens mainly because people have quite accepted email as it is, and don’t think about it as an evolving technology.
The thing is email has been the most used business communication tool for the past couple of decades. It’s been available almost since the beginning of the internet. Also, it’s probably one of the first things you set up when you start browsing.
However, email has been designed to be used individually. There are only personal accounts that cannot be shared unless you make use of FWD, CC’s, BCC’s and other confusing features traditional email tools offer.
But think about it, if you are on a team, wouldn’t it be amazing to share your mailbox and work collaboratively without having to use the same email address? Fortunately, it is already possible, if you leverage the right technology. Shared inboxes.
And Gmail is the right place for it. With many extensions available, you just have got to be assertive in the ones you’ll choose.
How it’s usually done
You have probably seen something like an account in which lots of people have access. Accounts such as “contact@yourcompany” are the most common idea when people idealize shared inboxes.
However, sharing the same password and not being able to track who’s working on that can be very dangerous. There’s so much more your email could be, which is why we’re sharing this information. We want people to know the real capability of their Gmail’s inbox.
Our team inbox
The next step of sharing inboxes with a team has amazing features, in a basic explanation, here are some of them:
- Emails become tasks;
- Centralizing work: all your tasks and emails stay in one place;
- Kanban: this visual tool helps email to get much easier to see and understand;
- Keeping teams well aligned: it helps everyone to understand on what step work is;
- It’s much easier to delegate work;
- Your team becomes faster;
Drag’s shared inbox allows you to work together on emails when it needs more than one person (and it’s not just for customer support).
Respond to emails faster:
Getting to inbox zero is everyone’s goal, it doesn’t matter if you’re in sales, customer support or anything else. But imagine, your team helping you reach inbox zero. This is our goal to make a truly collaborative place for your team’s inbox.
Manage communication from one place:
We’ve talked a lot about email. But people use email for lots of different tasks – marketing, sales, customer support. We also know how hard it can be managing lots of different tasks in different roles. Having Drag Team boards means you can do just that, all from one place. Lots of tools have emerged that do specific tasks for different roles, but having a universal place, inside your inbox, is just awesome.
Have a transparent team:
It’s not just about saving time, it’s about promoting transparency across your team. Sharing certain communication onto team boards provides context to why things are getting done.
In teams, we usually adapt ourselves when there isn’t a perfect solution for our business. But with today’s availability of new softwares, you need to make your own research to find out which features you need most – and then match it with the most accurate solution.
At Drag, we truly believe shared inboxes, allied with the Kanban view and our other features, are the best mix of tools to boost your company.
This is our attempt at sharing everything. It’s as simple as that You don’t have to be a customer to follow us.