Shared Inbox

The evolution of shared email inboxes

By 9th March 2018 October 31st, 2019 No Comments
shared email

The email has been widely used for online communication almost since the beginning of the internet, and it’s probably one of the first accounts you created when you started browsing. Sure it started as something very similar to physical mail, but how did it evolve to shared email inboxes? Such a change, huh?

We have already shared our view on how to share an inbox with your team. But until that was possible the way it is today, email traversed a long evolution path. Let’s understand where this idea comes from.

The early email days

In the beginning, emails were just straight to the point. Messages had a sender and a receiver. That’s it.

You could, of course, add more people in the conversation by CC’ing and BCC’ing, but in the system logic, these were just many conversations between two people, copied over and over, creating endless threads.

Although today it seems awful and unpractical, we must acknowledge this start — we all start somewhere, after all — and learn from it.

When email was created in the 1970s, people barely knew what an email was. Such a different reality than the current 269 billion emails exchanged daily in 2017.

Many people still share email information this way. But, anyway…

The improvised “team inboxes”

However, for many others, some solutions appeared on the way. Let’s think a little bit: if you need many people to access the same messages, but you can’t share messages with multiple emails, what do you do?

Yes, you create a single email address and assign many people to it. Everyone has the same password and access the same account (e.g. sales@company.com, help@company.com, etc).

In the beginning, it might sound practical, but besides its lack of security, when you start deeply thinking about it, you’ll see how it could go wrong. Here are a few examples:

Miscommunication among team members: “messages could be answered by someone else, so I wouldn’t bother or I work faster than my peers, so I’ll stop working until they catch up”;

Increasing time for an answer: “I think someone else started this conversation, so I won’t interfere”.

As much as these situations seem easily solvable, some teams fall apart because of them. It’s because of these issues that the next steps were taken.

A big step: shared email software

Ok, people realized that sharing the same account with 10 people is not a very good idea, so developers created specific software you can download to share your email.

That’s when products such as Front and Hiver appeared in the market. In a basic way, they offer platforms in which you’re able to share multiple inboxes with team members and collaborate with them, at the same time that you still have your email.

DRAG! The ultimate shared email alternative

shared email

Drag aims to be a tool that pushes this evolution forward. How do we do that? By combining many different technologies in one single place and still keeping it simple.

Email? ✔️
Shared inbox? ✔️
– Agile Kanban board? ✔️
– Turning email into dynamic tasks? ✔️
– Visually appealing interface? ✔️
– Need to use your email as a CRM with your team? No worries, ✔️
– Or maybe you use email as tickets in a Helpdesk? ✔️
– All of it integrated inside your inbox you already use? ✔️✔️✔️✔️✔️

SHARE INBOX NOW

What we did was to listen to the client’s pain points in what concerned email, and then we tried to understand what kind of service would serve them in the best way.

So we don’t want to simply centralize emails into the same place. We want to centralize your team’s workflow and do it in the place you spend most of your time: your Inbox.

Drag changes the game by making it as simple as they can be, so your tasks get into your email inbox because your emails become tasks.

Also, Kanban’s view makes it all more easily recognizable. By doing so, we allow your team to understand in what step is every aspect of work.

Besides that, shared inboxes are the next step of email, because they allow team members to collaborate and engage work much faster.

It’s quite usual to see our users taking hours, and even minutes, to do something that would usually take them days to do.

Conclusion

Shared inboxes work very well, and you must find the most advanced and yet simple to use tool to your company.

The more you’re active about this, most your company will make from this change. so don’t be afraid to challenge yourself and then feel the difference in productivity after your team collaborates more in a platform as simple and crucial as a shared email.

What now?

Drag is The Everything Inbox for Teams – one single place to support customers, manage tasks and close deals, from the place teams love – Gmail. We are Techstars-backed Company, trusted by 30,000 users around the World.

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