4 killing Shared Inbox software to help your team collaborate

By 4th April 2018 June 8th, 2020 No Comments

If a shared inbox is a new concept for you, don’t worry. We’ve been speaking about it for a while, as you can see here.

We love it and think you should love it too. If it’s time for you to start using Shared Inboxes but you don’t know which tool to go for, we’ve got you covered. We have gathered a list with the top 5 software that provides a shared inbox, so you can look up for each one of them and make your decision.


Drag doesn’t want to simply centralize emails and tasks into the same place. It is the Everything Inbox for Teams. One single place to support customers, manage tasks and close deals, from the place 5 million companies love: Gmail.

shared inbox softwareKey features on Drag Team Plan are:

– Kanban: Turning your Inbox into Trello-style boards is the best way to visualize emails and tasks. Every message becomes a card in which you can assign (and share) things such as internal notes, reminders, checklists or an assigned teammate. Kanban in email just makes everything much easier to do.

– Custom cards: Because of the Kanban view, Drag is able to bring so much more. Custom cards allow users to make up custom columns, fields and values in each card. This flexibility allows teams to manage CRMHelp Desk or Projects right from inside their Inbox.

– Inside Gmail — As a Chrome Extension, Drag changes the game by making a shared inbox as simple as it can be. Seamlessly integrated into Gmail. It means no need to leave your traditional way of working.

– Share across different email addresses — Most shared inbox tools allow collaboration on shared email addresses such as or Drag allows teams to collaborate across different email addresses and even reply to each other’s emails.

Price: Team features start at $6 user / month and has a 14-day trial


Although many people don’t know, Intercom provides dedicated software for your emails. And it’s not dedicated just for a shared inbox. It can help you with communication in your website, social media, and chatbots as well.

Here are some other features:

– Email Forwarding:  their tool provides you a way to use any email into their platform: forwarding. So you need to forward an email and it will appear into the platform.

– Lead profiles:  this feature works to keep track of your leads while you communicate with them, so you know exactly who you’re talking to.

– Tagging: tags help you finding information in a better and quicker way, so you don’t have to scroll infinitely to find specific information.

Price: If you only need a shared inbox, it comes at $53/month. If you need all other features (chatbots and social media), price then rises up to $155/month.

Front App

Front offers dedicated software to work for your Shared Inbox. Just like Intercom, it has multiple channels you can work on, such as social media and chatbots as well. And its cheaper than Intercom. Some features include:

– Follow-up Reminders: it sets up reminders for when you have to send a follow up to specific clients, so you don’t forget it.

– Collision Detection: if 2 people start working on the same email, it will send you an alert that this situation is happening, so you can solve the situation.

– Analytics: it tracks your team, so you know who’s developing a better work and who needs some improvements (and in what area it is needed).

Price: Starts at $15/month, but if you want to add more than one connection, you may be inclined to pay their premium price, at $29/month.

Help Scout

Help Scout offers a shared inbox but specialized in Helpdesk support. Although you can still use their software for other purposes. Here are some features they offer:

– Saved Replies:  you don’t have to start your email from scratch every time, there are some templates ready to use.

– Tagging: tags help you finding information in a better and quicker way, so you don’t have to scroll infinitely to find specific information.

– Bulk Emailing: if you’re either prospecting or helping many customers with the same problem, sending emails in bulk is quite useful to save time.

Price: 15-day trial. Plans start at $15/month but is very limited. If you want to really use it, there’s a standard plan at $25/month. If you want to unleash all their features, price rises up to $40/month.


All softwares shown have their value. You must have a look and see what works best for you — and what is the relation of cost/benefit in each of them.

The most valuable thing is to see your team’s productivity increases, so your company can rise incredibly fast. You can be assured that all five software want this for you.

Drag turns Gmail into your Team’s Workspace – One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. We are a Techstars-backed Company, trusted by 30,000 users around the World.

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Samantha Anacleto

Author Samantha Anacleto

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