Collaboration Tools

Is Sortd really the best Gmail app?

By 9th August 2018 June 16th, 2020 No Comments

It’s quite easy to get lost among so many software options when it comes to Gmail. Nowadays, there are so many different paths you can choose and sometimes instead of making life easier, it just gets more difficult, so you’ve got to make sure you’re making the right decision. Sortd is a good app, but we strongly believe there are several gaps that must be considered before you choose it.

Some Sortd aspects we would like to highlight when it comes to choosing an alternative are:

  • It completely rebrands your Gmail experience;
  • It is not collaborative;
  • Its stability can be improved.

So let’s jump on these issues and consider whether Sortd is the best Gmail app or not.

Sortd completely rebrands your Gmail experience

Besides other issues, one thing you should take into account is how software like this changes email. The more a plugin is integrated with the tools you are familiar with, such as Gmail, the faster will be your learning curve. Also, the lower will be the barrier to adopt a new email tool.

It completely rebrands your whole Gmail experience, which demands a lot of time and energy to make you get used to a new interface.

Several incredible other options provide you the same Gmail Experience, so you and your team don’t need to learn about how to do something from scratch — or even how to adapt to some malfunction.

If it doesn’t do simple tasks, you’ll be obligated to switch between software and email all day. This is the complete opposite of the reason why software like this exists.


Sortd is not collaborative

One of the first aspects that come to users’ minds when they’re looking for an alternative to boost their email is how they can make it more collaborative to their team. Tools such as Shared Inboxes are quite useful to that because they simplify teams’ lives.

Unfortunately, this is a tool Sortd doesn’t provide. It feels collaborative because users can “share boards” with each other. But when you think about replying to emails on behalf of each other or receiving emails from shared inboxes such as help@ in real-time, Sortd simply doesn’t allow it.

So if this is essential for you, you’re better out with other alternatives.


When a company suggests a software to improve users’ experience in something they already use a lot, it’s expected of them to start from what already exists and grow from that.

Unfortunately, Sortd left some important aspects behind, with some technical challenges ahead. For instance, if you’re trying to read an email thread with many replies, you might be able to only see the original message.

Some users with rules applied to their Gmails have also complained that some of them just stop working with Sortd.

sortd review

Review for Sortd on their Google Chrome Store.

One of the many complaints users have on Sortd is the stability of the software. We found it very common for users to have issues with information disappearing or being suddenly unavailable.

Besides that, their support system for users has enormous gaps to fill, so if you’re trying out Sortd, be careful not to add everything before testing for a while.

So, what else is on the market?

By seeing flaws like these, you might be wondering about more mature software. 

On the other hand, it’s also important to keep in mind that simplicity — especially for smaller companies — is an extremely crucial element. So depending on your team, it is something you don’t want to get rid of.

Drag: the best Sortd alternative

drag app sortd alternativeWe allow your team to learn faster and have fewer questions about what’s new. We also centralize work, because we have helpdesk boards inside your email. Basically we change everything, but we keep it visually the same.

At Drag we always think you can do far better, and here’s how we do this:

  • Developing a better solution with a more affordable price;
  • Mixing ideas to make everything more appealing and easy to use;
  • Making the whole process completely visual and understandable;
  • Making your business life much simpler.

Our software is the only one that doesn’t add any new logins/websites for your team. It works straight from your Gmail Inbox.

By doing so, we allow your team to learn faster and have fewer questions about what’s new. We also centralize work, because we have Helpdesk boards inside your email. Basically we change everything, but we keep it visually the same.

We believe that simple solutions make everything better for both sides because they decrease the amount of new information you need to learn something new.

Besides that, Drag brings the Kanban view into your email. This makes your work completely different – although it stays in the same similar place you already know.

Most features aren’t always better, so you have to understand what works best for your company by thinking about what you need.

You can add labels to your cards, so every task belongs somewhere. There are other features you can add to your cards, such as:

  • Delegation: when you need to attribute an email or task to someone, with Drag you don’t need to forward, just delegate.
  • Customer info: such as phone number and company, so you know every piece of information available;
  • Due dates: to give specific terms for tasks that need to be completed on time;
  • Checklists: to help you mark every step of a task as finished;
  • Internal notes: so you never forget any detail about a situation you are facing on an email or task;

You can have all this. Straight from your Gmail team inbox.

Drag starts for free, but if you want to unlock its full power, it’s just $99/month for an unlimited number of users.


Although everything we just presented, you might still think Sortd is the best option for you and your company. If this is the case, go for it!

However, is Sortd a software you should have a look before choosing a final option? Definitely. But is it your best choice?

We believe that a Sortd alternative — the right one for you — have already thought about all of these simple aspects and solved them.

No software is flawless, but choose one that delivers at least the basic items you need for your overall experience on their platform.

Also, it is crucial to understand your needs and how much resources (time, people and money) you have available to invest in it.

The best Sortd solution.

Drag turns Gmail into your Team’s Workspace – One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. We are a Techstars-backed Company, trusted by 30,000 users around the World.

Try Drag for Free
Samantha Anacleto

Author Samantha Anacleto

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