Internal communication tools: our top 7

15th November 2018 in Uncategorized

Internal communication tools are more necessary than ever in any company. Even if you’re a freelancer and work by yourself, there’s plenty of communication you will need to do on a daily basis.

For many companies, there’s still a lack of tools, mostly because they’re afraid to try something new. You see, using new tools can generate a big cost for businesses, mainly for:

  • Buying new softwares;
  • Training people;
  • Using more of team’s time in order to get proficiency on the specific tool;

In a highly competitive market, it’s highly unlikely that VPs and CEOs will use their resources irresponsibly, which is why we’ve gathered information about great solutions available. It will save you time and money.

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How to choose the best Helpdesk for your company

5th November 2018 in Uncategorized


Finding the best helpdesk solution for your company isn’t always easy. Mostly because there are so many different options in the market. And specially if you’re a beginner, big software players — which are usually first to appear — aren’t necessarily the best option for you.

Helpdesks are great because they provide a centralized place to communicate with customers and make it easier to track enquiries. Customers tend to also get happier because the time to solve issues drops dramatically. QuickFMS says it even makes your brand stand out.

With that in mind, we’ve decided to help you make that decision with the mais arguments you need. Let’s get into it! 

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Helpdesk in Gmail: Yes, this is possible!

29th October 2018 in Uncategorized

Gmail Helpdesk is something relatively new, but quite useful for many companies — specially smaller ones.

When you don’t have a big team, it’s not always a good idea to invest money in a very expensive software that you just won’t use a lot. In this case, Gmail comes very handy. It’s probably a software your company already uses for email, and all you need to do is a small 5-second adjustment.

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How to boost your Helpdesk team with Gmail

23rd October 2018 in Uncategorized

Helpdesk softwares are very handy to companies. Period. But still we don’t think they solve the problem as efficiently as they could. Can you imagine a scenario in which your work goes unified in order to solve customers’ issues?

Think about it, technologies come and go every day. It has become common for people to forget about tools and social networks they used to be part of (e.g. Flickr, MySpace and even Twitter). Although these tools still exist, they usually go through a wave of use — which keeps increasing until it breaks.

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What features does a HiverHQ alternative need?

17th August 2018 in Hiver HQ alternative

As we’ve mentioned in other articles, HiverHQ features leave many gaps in the market, which is why an alternative is several times needed to fill them.

There are various aspects that you might want to think about alternatives for it, we’ve listed the main three — but feel free to look for others here as well.

Also, keep in mind that no solution is perfect, so you need to look out for the one that fits best you and your company.

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Why you should be looking for a HiverHQ alternative

17th August 2018 in Hiver HQ alternative

 

Although in the email helpdesk market HiverHQ sells itself as a management software for teams, after analysing their service we have seen some aspects that need upgrades.

And it goes beyond just the software itself, expanding to the whole experience provided. Sometimes companies forget their work must begin much before users buy their product/service, and it ends after as well.

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