How to manage Helpdesk in Gmail with a Shared Inbox

10th May 2018 in Shared Inbox, Shared Gmail, Team inbox

Managing client relationship is necessary for every company. Some use basic tools – which work well – others need Helpdesk softwares, much more complex, buy yet precise. The aim is to solve customers’ issues and, of course, boost your performance. 

In order to keep a good relationship with your clients, which can turn them loyal and promoters of your company, you must find a way to connect, solve and organize its issues and information. In that way you can manage every detail and check if things are working fine for both of you.

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Shared Inbox: 5 killing softwares to boost your team productivity

4th April 2018 in Shared Inbox, Team inbox, Help Scout alternative, Front App alternative, Hiver HQ alternative

If shared inbox is a new concept for you, don’t worry. We’ve been speaking about it for a while, as you can see here

We love it, and think you should love it too. If it’s finally time for you to start using shared inboxes but don’t know which tool to go for, we have gathered a list with the top 5 softwares that provide shared inbox, so you can look up for each one of them and make your decision.

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Team Inbox: 5 reasons why we use it (and your team should do the same)

26th March 2018 in Shared Inbox, Team inbox

If team inbox is a new concept for you, don’t worry. We’ve been speaking about it for a while, as you can see here. And in this article we want to explain to you some of the reasons we use — and love — it.

Nowadays, people share and collaborate on real-time. Think on an example such as Google Drive, with real-time sharing and collaboration on any document on the cloud. Or even tools such Skype or Slack, revolutionizing business communication with instant messages.

Fortunately, as well as many other business communication tools, email has evolved and has become real-time too. The term Shared Mailbox has emerged as an important next era of email communication. 

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How to manage Helpdesk with a shared inbox

22nd March 2018 in Shared Inbox, Team inbox

Most companies need Helpdesk softwares in order to manage their relationship with clients. Just making sure that their issues and questions are properly solved can make a huge different in your profit. 

Furthermore, keeping a good relationship with your customers is essential if you aim to keep them loyal to your company. If this is your case, you have probably realized that you need a way to organize information for each and every client, so you can track and solve their issues efficiently

Helpdesk softwares are very handy. But we don’t think they solve the problem as efficiently as they could. Dedicated softwares, as good as they are, always add more things for you to think about, more tabs on your browsers and more passwords to remember.

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How to manage CRM with a shared inbox

19th March 2018 in Shared Inbox, Team inbox

Keeping a good relationship with your customer is essential if you aim to keep them loyal to your company, a shared inbox can help. But, if you run a business, you have probably realized that you need a way to organize your information for each and every client

If you work on a sales team, for instance, many people have together looking forward for the same target. Sometimes it might be an issue in your email.

So, instead, many companies have adopted specific CRM (Customer Relationship Management) softwares. A good idea? Definitely. But on the other hand, employees lose productivity by switching tools and softwares all day.

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Team Inboxes: Why they are revolutionizing team work

14th March 2018 in Shared Inbox, Team inbox

Team Inboxes are the new trend in Email. Email has been widely used for online communication almost since the beginning of internet, and it’s probably one of the first account you created when started browsing. But it was firstly designed to be used as a direct channel, very similar to physical mail. There were only personal accounts that couldn’t be shared unless you used FWD, CC’s, BCC’s and other features traditional email tools offer.

Currently, it has been evolving to team inboxes (such a change, huh?). Here is why is has been revolutionizing teams and the way they communicate. 

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The evolution of shared email inboxes

9th March 2018 in Shared Inbox, Team inbox

Email has been widely used for online communication almost since the beginning of internet, and it’s probably one of the first accountd you created when started browsing.

Sure it started as something very similar to physical mail, but how did it evolve to shared email inboxes? Such a change, huh?

It’s been a long journey for email, and here is it’s history.

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