How to work with developers when building your MVP?

18th May 2018 in ๐ŸฆInside Scoop

Before we start, are you running a Startup?ย Subscribe to our Episodes.ย You’ll get weekly videos to help you do amazing things in your Startup.

๐Ÿš€๐Ÿš€๐Ÿš€ How to work with developers when building your MVP?ย ๐Ÿš€๐Ÿš€๐Ÿš€

Inside Scoop, Inside Drag: Episode 005 | April 2017

“Today’s video is about how we work with developers to produce our MVP. I want to explain the methodology, accountability and processes that we put around our relationship with our developers to ensure both technical and non-technical teams are happy, productive and that we all produce the best possible product.

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Looking for an affordable Zendesk alternative?

17th May 2018 in Zendesk alternative

Zendesk is a great software. Period. But what should you do when looking for an affordable Zendesk alternative?

Okay, their service is full of features. Do you need all of them?

Starting there, you will gain another perspective. Why donโ€™t you start scratching off every feature you donโ€™t really need at the moment?ย Perhaps you can find an affordable Zendesk alternative that fits better your needs – and budget.ย 

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The 4 best Zendesk alternatives

15th May 2018 in Zendesk alternative

Zendesk is one of the biggest players, not to say the biggest, when it comes to helpdesk softwares. Many companies trust their services enormously โ€” and they can handle it.

Although they have a killer solution,ย not always the most complete solution works best for everyone,ย as companies have different priorities and needs.ย Zendesk alternatives exist in big number across the whole internet, you just need to navigate throughout the different value propositions and find the perfect solution for your company.

To save you time, we developed a list with some companies you should have a look at before choosing what Zendesk alternatives works best for your team.

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What is the most intuitive Zendesk alternative?

14th May 2018 in Zendesk alternative

Zendesk has proven itself one of the most useful Helpdesk platforms on the market. Proof of this is simply its reputation in the sector and stunning $500 mil turnover.ย Being able to provide a great customer support used not to be easy before Zendesk. Today, the multimillionaire company proved helpdesk systems are not just a competitive differential, but a requirement for businesses.

When looking for Helpdesk solutions, Zendesk is the biggest but not the only one. Many companies, offer a different value proposition that might have a better fit with your company, especially if you are in a small team.ย So, how can something out-stand a solution like it?

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How to decide what programming language to use for Startup

12th May 2018 in ๐ŸฆInside Scoop

Before we start, are you running a Startup?ย Subscribe to our Episodes.ย You’ll get weekly videos to help you do amazing things in your Startup.

๐Ÿš€๐Ÿš€๐Ÿš€ How to decide what programming language to use for Startupย ๐Ÿš€๐Ÿš€๐Ÿš€

Inside Scoop, Inside Drag: Episode 004 | April 2017

“We have now got to the stage that we have qualified Drag (Kanban in email) as a concept, have validated 3,400 early access requests and now we’re ready for go for it.

This means we need to make decisions about what programming language to build our product on, what architecture and how we can be efficient.

To give some context I am not technical, however, I do operate some small SaaS businesses so have solid experience in decision-making on technology stacks. Here are some answers.

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How to manage Helpdesk in Gmail with a Shared Inbox

10th May 2018 in Shared Inbox, Shared Gmail, Team inbox

Managing client relationship is necessary for every company. Some use basic tools – which work well – others need Helpdesk softwares, much more complex, buy yet precise. The aim is to solve customers’ issues and, of course, boost your performance.ย 

In order to keep a good relationship with your clients, which can turn them loyal and promoters of your company, you must find a way to connect, solve and organize its issues and information. In that way you can manage every detail and check if things are working fine for both of you.

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Different ways to use a Gmail Shared Inbox

8th May 2018 in Shared Inbox, Team inbox

Sharing emails might sound a bit challenging in the first place, but it can beย much easier than you expect. There are some external tools that allow teams to collaborate on email. Others,ย like Drag,ย allow teams to do it right from inside Gmail, in a Gmail Team Inbox.

Regardless of the workflow your team uses, there is always a different method your team can adopt to collaborate on Gmail, so donโ€™t worry. Here are some of the ideas.

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Is Zendesk the best universal Helpdesk solution?

7th May 2018 in Zendesk alternative

Zendesk’sย success has proved that its founding team was right about the need for change in the Helpdesk software industry. Zendesk has proven that companies needย to have a dedicated system to provide customer support and that this system needs to be something intuitive and that employees enjoy using. The question here is:

Would Zendesk be an absolute, universal solution for every company in the World?

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5 Steps to Turn Gmail into a Team Inbox

4th May 2018 in Shared Inbox, Shared Gmail, Team inbox

Team Inbox is becoming quite popular among businesses.ย Mostly because it is changing email as we know it – in other words, that same un-collaborative place.

Emailย was firstly designed to be used as a direct channel, very similar to physical mail.ย However, as companies have been urging for more collaboration on their business activities, the concept of โ€œTeam Inboxโ€ has emerged and rapidly spread across thousands of organizations.

Now itโ€™s your turn to do the same, which is why we prepared 5 simple steps to turn Gmail into the perfect Shared Inbox for your team โ€” transforming it into a productivity machine.

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How we translated our Startup idea into a product

3rd May 2018 in ๐ŸฆInside Scoop

Before we start, are you running a Startup?ย Subscribe to our Episodes.ย You’ll get weekly videos to help you do amazing things in your Startup.

๐Ÿš€๐Ÿš€๐Ÿš€ How we translated our Startup idea into a productย ๐Ÿš€๐Ÿš€๐Ÿš€

Inside Scoop, Inside Drag: Episode 003 | April 2017

“We have an idea of doing Trello-style boards, in email. Today is about how we translate that idea into a product. There is a few things we will talk you; the processes that we went through.

I am going to talk you through validation and how we decided if Drag was a good idea – do users want a Shared Inbox? Do users want to better organize their Gmail?

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