Need Email collaboration? So you need this

11th September 2018 in Shared Inbox, Shared Gmail, Team inbox

As communication and productivity tools, emails are quite useful. They have been around for a while, most professionals know how to use it and it can be very simple.

However, until now it is used just individually. In other words, they’re personal accounts that don’t offer collaboration— only if you copy someone in an email, which gets many people in confusing situations.

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Why (and how) you should share emails with your team

10th September 2018 in Shared Inbox, Shared Gmail, Team inbox

Sharing inboxes and emails with a team might seem like a hard task in the beginning, but as anything else, they’re quite easy if you choose the right tool.

You see, many people still don’t know how to do this task properly, which is why their companies aren’t growing as much as they could.

Fortunately, here’s this article to help you out, so first of all let’s see why you should share emails:

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Sharing email addresses with your team? So you need this

7th September 2018 in Shared Inbox, Shared Gmail, Team inbox

So you’re already using shared inboxes with your team, but are you making the most of it?

Although it was made to increase productivity, shared inboxes — or shared email addresses — can be a very tricky technology that will do the opposite. How so? By making wrong choices.

For instance, if you use a tool that is hard to learn, your team won’t adopt it. If it’s adding too much replies, your team will certainly get lost among emails (and you’ll lose track on who’s actually doing the work). So let’s see some good practices:

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This will replace your G Suite Groups email

5th September 2018 in Shared Inbox, Shared Gmail, Team inbox, Google Groups

As discussed previously, G Suite Groups emails have been used as alternatives for people who intend to share emails across a group of people, inside a software they already use, know and trust.

These Google Groups for Business were made for some specific tasks, such as:

  • Creating a email lists system for members;
  • Web forums for any kind of subject inside your business;
  • Q&A forums, specifically for questions and some kind of help desk.

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Shared Inbox with Google Groups: you are (probably) doing it wrong!

31st August 2018 in Shared Inbox, Shared Gmail, Team inbox, Google Groups

Created in 2001 with the intention of being a discussion space for groups to share emails, Google Groups has been used for multiple purposes since then. Among them is sharing your inbox.

However, Google Groups have never been designed to be a collaborative tool. It simply is a mail list for groups in which you can send and receive emails. There are much simpler options to share your inbox then Google Groups. 

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Why Google Groups don’t work (and the best alternative to it)

31st August 2018 in Shared Inbox, Shared Gmail, Team inbox, Google Groups

Google Groups was developed in 2001 with the intention of being a discussion space for groups to share emails. It basically worked as a mailing list, but with multiple senders. After some time, people have started trying to use it as share inboxes, so different team members could work on emails sent to the same alias. You all could have a Google Group, be able to receive emails in your personal inbox and reply to them accordingly. 

However, there are some limitations in Google Groups for this use case and this kind of workflow can be much more efficient if your team uses the right applications

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Yes, there is a Google Groups alternative in Gmail!

30th August 2018 in Shared Inbox, Shared Gmail, Team inbox, Google Groups

Google Groups have been used by some as an outcome for sharing inboxes for teams, but nowadays there are plenty other options. Originally created for online forums, Google Groups has ended up been used as some sort of “shared inbox”, in which a Group of people receive the same messages at the same time without needing to share an email account and a password.

This used to be reasonable when there were no alternative to shared inbox in Gmail. However, today other tools  go far beyond Google Groups e and also make it much simpler for companies.

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What features does a HiverHQ alternative need?

17th August 2018 in Hiver HQ alternative

As we’ve mentioned in other articles, HiverHQ features leave many gaps in the market, which is why an alternative is several times needed to fill them.

There are various aspects that you might want to think about alternatives for it, we’ve listed the main three — but feel free to look for others here as well.

Also, keep in mind that no solution is perfect, so you need to look out for the one that fits best you and your company.

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