Keeping a good relationship with your customer is essential if you aim to keep them loyal to your company, a shared inbox can help. But, if you run a business, you have probably realized that you need a way to organize your information for each and every client.
If you work on a sales team, for instance, many people have together looking forward for the same target. Sometimes it might be an issue in your email.
So, instead, many companies have adopted specific CRM (Customer Relationship Management) softwares. A good idea? Definitely. But on the other hand, employees lose productivity by switching tools and softwares all day.
Team Inboxes are the new trend in Email. Email has been widely used for online communication almost since the beginning of internet, and it’s probably one of the first account you created when started browsing. But itwas firstly designed to be used as a direct channel, very similar to physical mail. There were only personal accounts that couldn’t be shared unless you used FWD, CC’s, BCC’s and other features traditional email tools offer.
Currently, it has been evolving to team inboxes (such a change, huh?). Here is why is has been revolutionizing teams and the way they communicate.
Email has been the most used business communication tool for the past couple of decades. It’s been available almost since the beginning of internet. Also, it’s probably one of the first things you set up when you start browsing.
However, emailhas been designed to be used individually. There are only personal accounts that cannot be shared unless you make use of FWD, CC’s, BCC’s and other confusing features traditional email tools offer.
As companies have been urging for more collaboration on their business activities, the concept of “Shared Inbox” has emerged and rapidly spread across thousands of organizations. Here’s what you need to know about it.Continue reading »
Team inbox is still an unknown. Companies rely on a single email address, cc’ing in teams, or using big helpdesks to solve problems. But, does it really solve the problem?
We’re launching shared inbox (Drag Team boards) so you can work with your team to organize, comment and reply to emails, together. We think we’re onto something, but before you agree, here’s my view on the other options.