Email has been the most used business communication tool for the past couple of decades. It’s been available almost since the beginning of internet. Also, it’s probably one of the first things you set up when you start browsing.
However, email has been designed to be used individually. There are only personal accounts that cannot be shared unless you make use of FWD, CC’s, BCC’s and other confusing features traditional email tools offer.
As companies have been urging for more collaboration on their business activities, the concept of “Shared Inbox” has emerged and rapidly spread across thousands of organizations. Here’s what you need to know about it. Continue reading »