Zendesk is the biggest name in Help Desk software. Biggest isn’t always best for everyone. I have witnessed lots of startup products emerge, and slowly mature into robust, stable and feature-rich products. But is this always the best way?
I’m going to talk about features Zendesk alternatives need to haveand specifically what you may want (and need) from another Help Desk software that helps you support customers as simply, easily and economically as possible. Continue reading »