Simple, cost-effective and infinitely scalable Help Desk.

Everything you need in a Help Desk, right inside Gmail.

Trusted by 20,000 companies all over the world.

Easy to set up. Easy to use. No training required.

We get it. Help Desks can be so complicated. Tired of spending endless hours learning, setting up and training your team to use a new Help Desk tool? Tired of emails being converted into tickets and tickets being converted into emails? Simplify your processes now by turning Gmail into a Help Desk with Drag.

All client conversations in one place.

Connect shared inboxes or Google Groups (e.g. [email protected], [email protected]) to Drag boards to organize tickets and inquiries. Share them with your team, so everybody is on the same page.

Know who is working on what.

Ensure that every message has an owner, so everybody knows who is working on what. It takes only 2 clicks. Or automatically assign incoming emails based on keywords, email sender, or email receiver.

Work together to provide a “wow” experience.

Collaborate on drafts or even reply on behalf of each other. Need help from a teammate? @mention them in your team chat, within the context of that specific client or ticket.

Ensure consistent and fast support.

Use shareable email templates to send fast emails and ensure consistency across your team. Use due dates to never miss important deadlines. Automatically create events and reminders in your agenda with calendar integration.

Automate repetitive tasks.

Automate repetitive tasks, like moving emails from a specific client to specific boards, or auto-assigning emails with certain keywords (e.g. “invoice”) to specific team members. Let us do the hard work so you can focus on your customers.

Measure team performance.

View the performance of your team at a glance. Slice and dice with different reporting for real-time insights and stay on top to deliver an outstanding client experience.

Boosted Commerce is building a 100+ brand platform, using Drag for smooth Customer Support

“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”