Troubleshooting

Questions? We have answers. If not we’ll aim to in two hours

Drag is broken

If Drag isn’t working in your Gmail account, there are some easy steps to fix:

Unlink Drag from your account

Step 1
Unlink Drag from your Account by going to https://myaccount.google.com/permissions

Step 2
Select DragApp and select Remove

Step 3
Logout from Gmail and login again

Step 4
When logging in again, accept Drag permissions from Google OAuth.

Clear your local storage

Step 1
Open Developer Tools below.

Step 2
Select Application tab. On the left hand side, select Local Storage.

Step 3
Right-click on https://mail.google.com and select Clear.

Finally, sign back into your inbox.

My token is invalid

If you received a message from Drag that you token is invalid for some reason, don’t worry. This is easy to solve. Just follow the steps below:

Unlink Drag from your account

Step 1
Unlink Drag from your Account by going to https://myaccount.google.com/permissions

Step 2
Select DragApp and select Remove

Step 3
Logout from Gmail and login again

Step 4
When logging in again, accept Drag permissions from Google OAuth.

Clear your local storage

Step 1
Open Developer Tools below.

Step 2
Select Application tab. On the left hand side, select Local Storage.

Step 3
Right-click on https://mail.google.com and select Clear.

Finally, sign back into your inbox.

I'm stuck authenticating

You probably have one of the issues below.

Stuck on the authentication page? Your computer may be blocking your cookies and/or popups.

Follow the instructions on the page displayed. First, try to allow popups from mail.google.com. If this doesn’t work, unblock cookies and third-party data.

I installed Drag, but there's no awesome layout

This is likely a compatibility issue. There are some Gmail extensions that may not play nice with us (we’ll be solving them ALL shortly).

We are aware of the following list of Chrome extensions with which Drag has compatibility issues.

– Hubspot
– Inbox by Google
– Mixmax
– Yesware

There’s also a few Gmail labs features that may be an issue. Archive, Multiple Inboxes, Preview Pane.

There might be others. If you’re using other Gmail extensions, try disabling them one at a time and refresh Gmail to see the culprit! (and let us know when you find out which one it is so we can add into our list!)

My Gmail seems slow

If you feel your Gmail has slowed down, here are some scenarios and solution you can try to solve it:

Option 1. Conflict with other extensions
Uninstall extensions that might conflict with Drag and try again.

Option 2. Bad internet connection

Drag relies on the internet to connect to  Gmail and organize your Inbox. If your router isn’t working properly or your computer isn’t connecting to the network correctly, you’ll notice slow load on Drag. If this happens, check your internet connection and try again.

Option 3. Expired token
A few scenarios might expire your token, preventing Drag from working properly. To solve this, go to https://myaccount.google.com/u/1/permissions, click on DragApp, click on “Remove access”, reload your Gmail and accept Drag permissions again.

Option 4. Outdated Chrome version
Update to the most recent version of Chrome.

I get 'No conversation selected' when trying to delete/archive an email

Some of the functionality in Drag currently only works in the English version of Gmail, and this is one of them.

To fix, change your Gmail to English and check it again. This is a quick temporary fix while we work on compatibility with other languages. 

How to contact support?

There are several way you can contact our support team.

Option 1
On our Public Roadmap

Option 2
Send an email to access@dragapp.com

Option 3
On our live chat on the bottom right of our website 👉

For general questions about Gmail, visit the  Gmail Help Center.

More questions?

We’re here on Live Chat, email or get answers on our Public Roadmap 👇