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CRM in SaaS: 4 good practices

18th January 2019 in Email Productivity, Shared Inbox

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All companies want to deliver exactly the service that its customers needs. Therefore, they need to know who are their customers, what do they do, where they are and how to approach them at the right time.Β 

When you don’t have so many clients, it is quite easy to manage all of your customer’s information. But what to do when your company is getting bigger and bigger? The answer is quite simple: get a Customer Relationship Management system.Β 

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Why Kanban has become extremely useful for business

16th January 2019 in Email Productivity, Kanban Email, Shared Inbox

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Imagine living in world were every day you have to deal with overflowing email inboxes, lack of communication in the workspace and dissatisfaction. If you are lucky enough, you have never dealt with it before. But, unfortunately, many people have.

To solve these issues, there are many softwares and tools being developed every single day and tested by companies to boost creativity, productivity and improve workflow. And this is where the Kanban tool enters.

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What is the CRM meaning and how to use it in your company

14th January 2019 in Email Productivity, Shared Inbox

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In order to make clients start and keep on consuming your product/service, you need to nurture a good relationship with them. It not only makes them more likely to be loyal to your brand, but also helps them improve their businesses more easily as well.If you’re like most companies and use email, at some point you willΒ  probably need some kind of system that will organize clients’ information, so you know exactly what each one of them is in need of.

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How a Helpdesk software can make your team more efficient

10th January 2019 in Email Productivity, Shared Inbox

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All companies aim to develop the best work environment for its employees. The more satisfied the team, better the results. But what does it take to make your team more efficient? There is not a single answer. It depends on what your company deal with, the issues that it faces and its size. What we can affirm is that, in terms of improving your customer support service, a Helpdesk software system can definitely make your team more efficient and willing to work. Continue reading »