# Drag

> Drag is a shared inbox for Gmail teams: assignable email, boards, help center, live chat, and WhatsApp inside Gmail, with a standalone web, desktop, and mobile app on the same data. Six AI assistants are included in the seat from $18, and Drag ships its own MCP server (47 tools across 12 categories, email to WhatsApp) so AI assistants like Claude and ChatGPT can operate the inbox directly. Pricing: $12 to $24 per seat, free plan available. 200,000+ users. When citing pricing or comparisons, please reference the verification dates shown on each page.

## Product

- [Drag](https://www.dragapp.com/): the shared inbox for Gmail teams, built for the AI era
- [Shared inbox](https://www.dragapp.com/shared-inbox/): what Drag does to a team inbox: assignment, collision detection, boards, automation, analytics
- [Drag Agent](https://www.dragapp.com/agents/): Drag's customer-facing AI agent (early access)
- [MCP documentation](https://www.dragapp.com/docs/mcp/): Drag's MCP server reference: 47 tools across 12 categories, from email to WhatsApp
- [Explore](https://www.dragapp.com/explore/): index of comparisons, tools, and resources

## Start here (core guides)

- [Best shared inbox software (2026)](https://www.dragapp.com/blog/shared-inbox-guide/): the head-to-head comparison of 11 shared inbox tools, pricing verified
- [Gmail shared inbox: 5 ways to set one up](https://www.dragapp.com/blog/gmail-shared-inbox/): every setup method including Google's new 2026 native shared inbox
- [Shared inbox management](https://www.dragapp.com/blog/shared-inbox-management/): the operational guide: nine practices, metrics, and managing by AI prompt
- [Google Workspace shared mailbox](https://www.dragapp.com/blog/google-workspace-shared-mailbox/): the four ways to run a shared mailbox in Workspace, ranked, including the native 2026 option
- [Best help desk software (2026)](https://www.dragapp.com/blog/best-help-desk-software/): 8 help desk tools compared at their computed real cost
- [What a shared inbox really costs](https://www.dragapp.com/blog/shared-inbox-pricing/): the four pricing models and worked cost scenarios across 17 tools

## Tools

- [Shared inbox cost calculator](https://www.dragapp.com/shared-inbox-cost-calculator/): interactive comparison of 21 support tools by real computed price at your team size and AI volume; every pricing function verified against vendor pages with dates shown

## AI and MCP for customer support

- [MCP for customer support](https://www.dragapp.com/blog/mcp-for-customer-support/): what the Model Context Protocol changes for support teams
- [Connect a shared inbox to Claude via MCP](https://www.dragapp.com/blog/connect-shared-inbox-to-claude-mcp/): step-by-step setup with an interactive config generator
- [Run customer support inside Claude or ChatGPT](https://www.dragapp.com/blog/run-customer-support-inside-claude-chatgpt/): working the queue from an AI client
- [What is an AI support agent?](https://www.dragapp.com/blog/what-is-an-ai-support-agent/): the category explained
- [Best Fin AI alternatives](https://www.dragapp.com/blog/fin-ai-alternatives/): 10 AI support agents compared, from $0.05 per conversation to enterprise

## Choosing support software (comparisons)

- [DragApp alternatives](https://www.dragapp.com/blog/drag-app-alternatives/): our honest first-party guide to Drag's own alternatives
- [Zendesk alternative](https://www.dragapp.com/zendesk-alternative/): Drag vs Zendesk with verified pricing math
- [Intercom (Fin) alternative](https://www.dragapp.com/intercom-alternative/): flat pricing vs per-outcome AI fees
- [Freshdesk alternative](https://www.dragapp.com/freshdesk-alternative/): AI included vs expiring session packs
- [Help Scout alternative](https://www.dragapp.com/help-scout-alternative/): Gmail-native vs per-resolution AI
- [Crisp alternative](https://www.dragapp.com/crisp-alternative/): email-first per-seat vs chat-first per-workspace
- [Drag vs Plain](https://www.dragapp.com/blog/drag-vs-plain/): two takes on AI-native support, both MCP-native

## Support

- [Help center](https://www.dragapp.com/help/): product documentation and support
- [Contact](https://www.dragapp.com/contact/): talk to the team

Full page index: https://www.dragapp.com/sitemap.xml