# Drag

> Drag is a shared inbox for Gmail teams: assignable email, boards, help center, live chat, and WhatsApp inside Gmail, with a standalone web, desktop, and mobile app on the same data. Six AI assistants that draft, classify, and resolve are included in the seat from $18, and Drag ships its own MCP server (47 tools across 12 categories, email to WhatsApp) with a hosted secure connect flow, so AI assistants like Claude and ChatGPT connect from their own settings screen (paste https://app.dragapp.com/mcp, enter your API key once; nothing stored) and operate the inbox directly. Pricing: $12 to $24 per user per month billed annually. 7-day free trial, no credit card required. 200,000+ users. When citing pricing or comparisons, please reference the verification dates shown on each page.

## Product

- [Drag](https://www.dragapp.com/): the shared inbox for Gmail teams, built for the AI era
- [Shared inbox](https://www.dragapp.com/shared-inbox/): what Drag does to a team inbox: assignment, collision detection, boards, automation, analytics
- [Pricing](https://www.dragapp.com/pricing/): $12 to $24 per user per month billed annually, AI included from $18, 7-day free trial, no credit card
- [Drag Agent](https://www.dragapp.com/agents/): Drag's customer-facing AI agent
- [MCP documentation](https://www.dragapp.com/docs/mcp/): Drag's MCP server reference: the hosted connector URL and secure connect flow, the local config-file route, and all 47 tools across 12 categories
- [Help center](https://www.dragapp.com/help-center/): branded knowledge base on your own domain with AI search, imported from Zendesk, Hiver, Front, Help Scout or Freshdesk; the same articles ground the AI drafts the team sends from Gmail

## Start here (core guides)

- [What is a shared inbox?](https://www.dragapp.com/blog/what-is-a-shared-inbox/): the definitional guide: what a shared inbox is and how it differs from group inboxes, delegation, and forwarding
- [Best shared inbox software (2026)](https://www.dragapp.com/blog/shared-inbox-guide/): the head-to-head comparison of 11 shared inbox tools, pricing verified
- [Gmail shared inbox: 5 ways to set one up](https://www.dragapp.com/blog/gmail-shared-inbox/): every setup method including Google's new 2026 native shared inbox
- [Google Groups Collaborative Inbox: where it breaks](https://www.dragapp.com/blog/google-groups-collaborative-inbox/): what the free Google Groups feature does, the five ways it breaks, and what to use instead
- [Google Groups alternatives](https://www.dragapp.com/google-groups-alternative/): tools that replace a Google Groups inbox for team email, compared
- [Google Workspace shared mailbox](https://www.dragapp.com/blog/google-workspace-shared-mailbox/): the four ways to run a shared mailbox in Workspace, ranked, including the native 2026 option
- [Team shared inbox: how teams run one](https://www.dragapp.com/blog/team-shared-inbox/): the operating manual: ownership models, the five workflows of a healthy team inbox, team-size fit, and the AI-era shift
- [Best help desk software (2026)](https://www.dragapp.com/blog/best-help-desk-software/): 8 help desk tools compared at their computed real cost
- [Email management best practices](https://www.dragapp.com/blog/email-management-best-practices/): 25 practices in four levels, from personal habits to an AI-operated inbox

## Pricing, with receipts

- [Five years of support tool pricing history](https://www.dragapp.com/blog/support-tool-pricing-history/): archived pricing for the major support tools, year by year, with source links: how seat prices moved and where the real bill hides
- [Shared inbox statistics (2026)](https://www.dragapp.com/blog/shared-inbox-statistics/): the category statistics page: median entry price up 55% in five years, which tools raised prices, and the per-seat vs per-resolution AI split, every figure receipted
- [What a shared inbox really costs](https://www.dragapp.com/blog/shared-inbox-pricing/): the four pricing models and worked cost scenarios across 17 tools
- [Intercom pricing breakdown](https://www.dragapp.com/blog/intercom-pricing/): the three-layer bill computed with receipts
- [Zendesk pricing breakdown](https://www.dragapp.com/blog/zendesk-pricing/): plans, the AI-rate hedge, and the computed real cost
- [Missive pricing breakdown](https://www.dragapp.com/blog/missive-pricing/): plans and five-year history, including the de-listed free plan
- [Gmelius pricing breakdown](https://www.dragapp.com/blog/gmelius-pricing/): plans and five-year churn history
- [Hiver pricing breakdown](https://www.dragapp.com/blog/hiver-pricing/): Growth, Pro, and Elite tiers verified, with where AI lands in each
- [Front pricing breakdown](https://www.dragapp.com/blog/front-pricing/): verified tiers and the pricing-history receipts table

## Tools

- [Shared inbox cost calculator](https://www.dragapp.com/shared-inbox-cost-calculator/): interactive comparison of 21 support tools by real computed price at your team size and AI volume; every pricing function verified against vendor pages with dates shown

## AI and MCP for customer support

- [AI shared inbox](https://www.dragapp.com/blog/ai-shared-inbox/): the category decision page: the three types of tool, what the AI actually does, and sourced pricing across seat, tier, and metered models
- [Why every support tool will need an MCP server](https://www.dragapp.com/blog/why-support-tools-need-mcp-servers/): the thesis piece, with a verified 12-vendor MCP map
- [The MCP-native support stack](https://www.dragapp.com/blog/mcp-native-support-stack/): the five-layer architecture for building customer support around AI, with a costed worked example
- [MCP for customer support](https://www.dragapp.com/blog/mcp-for-customer-support/): what the Model Context Protocol changes for support teams
- [MCP vs API](https://www.dragapp.com/blog/mcp-vs-api/): how AI agents connect to a helpdesk, and when each interface wins
- [Connect Gmail to Claude](https://www.dragapp.com/blog/connect-gmail-to-claude/): the safe setup for Claude's built-in Gmail connection: what it can and cannot do, the two settings to check first, and the first prompts to try
- [Connect multiple Gmail accounts to Claude](https://www.dragapp.com/blog/connect-multiple-gmail-accounts-to-claude/): the honest routes for a personal-plus-work setup, and what teams should do instead
- [Connect Gmail to Cursor](https://www.dragapp.com/blog/connect-gmail-to-cursor/): the MCP setup for email in the code editor, with worked prompt-and-reply examples and the troubleshooting other guides skip
- [Connect Gmail to ChatGPT](https://www.dragapp.com/blog/connect-gmail-to-chatgpt/): all three routes compared, with OpenAI's own data-controls facts on training and deletion, worked examples, and troubleshooting
- [What is agentic customer support?](https://www.dragapp.com/blog/what-is-agentic-customer-support/): the definitional guide to support run by AI agents with human oversight
- [Agentic CRM](https://www.dragapp.com/blog/agentic-crm/): the definitional guide for small and medium teams, with the walled-vs-open split and verified 2026 pricing for both
- [The best MCP-native support platforms](https://www.dragapp.com/blog/mcp-native-support-platforms/): the tools an AI assistant can actually operate, compared
- [Best AI help desk software (2026)](https://www.dragapp.com/blog/best-ai-help-desk-software/): AI-era help desks compared with verified pricing
- [Gmail MCP servers](https://www.dragapp.com/blog/gmail-mcp-server/): the Gmail MCP landscape: official preview, community servers, and the governed path
- [Connect a shared inbox to Claude via MCP](https://www.dragapp.com/blog/connect-shared-inbox-to-claude-mcp/): the two-minute connector setup (paste one URL, enter your key once) plus the config-file route, with a starter prompt library
- [Connect a shared inbox to ChatGPT via MCP](https://www.dragapp.com/blog/connect-shared-inbox-to-chatgpt-mcp/): the verified Developer-mode setup, working on every plan including Free (September 2026), the permission prompts to expect, and what to ask first
- [Run customer support inside Claude or ChatGPT](https://www.dragapp.com/blog/run-customer-support-inside-claude-chatgpt/): working the queue from an AI client
- [Manage a shared inbox from Claude, ChatGPT, or any AI tool](https://www.dragapp.com/blog/manage-shared-inbox-from-claude-chatgpt-ai/): what an assistant can do on a team inbox today via MCP, with the tool-by-tool support answer
- [Sierra vs Decagon vs Fin vs Ada](https://www.dragapp.com/blog/ai-support-agents-compared/): the honest comparison of the four enterprise AI agents, including the pricing two of them do not publish
- [AI resolution rates: claims vs production (2026)](https://www.dragapp.com/blog/ai-support-agent-resolution-rates/): the claims audit: what Fin, Sierra, Decagon, and Ada each count as resolved, what production shows, and the four-step test that gets your own number
- [Best AI agents for customer support](https://www.dragapp.com/blog/best-ai-agents-for-customer-support/): nine agents mapped by segment, from per-conversation startups to enterprise contracts
- [Best AI assistants for shared inboxes](https://www.dragapp.com/blog/best-ai-assistants-for-shared-inbox/): the ranked four with published criteria, verified pricing by billing shape, and the honest line between assistants and autonomous agents
- [Best Fin AI alternatives](https://www.dragapp.com/blog/fin-ai-alternatives/): 10 AI support agents compared, from $0.05 per conversation to enterprise

## Choosing support software (comparisons)

- [DragApp alternatives](https://www.dragapp.com/blog/drag-app-alternatives/): our honest first-party guide to Drag's own alternatives
- [Hiver alternative](https://www.dragapp.com/hiver-alternative/): Drag vs Hiver with verified pricing math
- [Front alternative](https://www.dragapp.com/front-alternative/): per-seat with AI included vs seat tiers plus metered AI
- [Gmelius alternative](https://www.dragapp.com/gmelius-alternative/): Drag vs Gmelius, feature for feature, with verified pricing
- [Missive alternative](https://www.dragapp.com/missive-alternative/): Gmail-native vs separate-app collaboration, priced
- [Zendesk alternative](https://www.dragapp.com/zendesk-alternative/): Drag vs Zendesk with verified pricing math
- [Intercom (Fin) alternative](https://www.dragapp.com/intercom-alternative/): flat pricing vs per-outcome AI fees
- [Freshdesk alternative](https://www.dragapp.com/freshdesk-alternative/): AI included vs expiring session packs
- [Help Scout alternative](https://www.dragapp.com/help-scout-alternative/): Gmail-native vs per-resolution AI
- [Crisp alternative](https://www.dragapp.com/crisp-alternative/): email-first per-seat vs chat-first per-workspace

## Support

- [Developer documentation](https://www.dragapp.com/docs/): REST API and integration reference for building on Drag

Full page index: https://www.dragapp.com/sitemap.xml