How to manage Helpdesk in Gmail with a Shared Inbox

10th May 2018 in Shared Inbox, Shared Gmail, Team inbox

Managing client relationship is necessary for every company. Some use basic tools – which work well – others need Helpdesk softwares, much more complex, buy yet precise. The aim is to solve customers’ issues and, of course, boost your performance.Β 

In order to keep a good relationship with your clients, which can turn them loyal and promoters of your company, you must find a way to connect, solve and organize its issues and information. In that way you can manage every detail and check if things are working fine for both of you.

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5 Steps to Turn Gmail into a Team Inbox

4th May 2018 in Shared Inbox, Shared Gmail, Team inbox

Team Inbox is becoming quite popular among businesses.Β Mostly because it is changing email as we know it – in other words, that same un-collaborative place.

EmailΒ was firstly designed to be used as a direct channel, very similar to physical mail.Β However, as companies have been urging for more collaboration on their business activities, the concept of β€œTeam Inbox” has emerged and rapidly spread across thousands of organizations.

Now it’s your turn to do the same, which is why we prepared 5 simple steps to turn Gmail into the perfect Shared Inbox for your team β€” transforming it into a productivity machine.

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