The best Sortd alternative
for Gmail-based teams.
Here’s a comparison for those that may be looking for a Sortd alternative.
In a nutshell.
- Both Drag and Sortd live in Gmail and offer email collaboration, kanban boards and task management.
- Drag offers team collaboration in its free version, while Sortd’s free version is limited to individual use.
- Public reviews suggest that Drag offers better quality of support, richer features & functionality and is easier to use than Sortd.
- While Drag offers a broad range of automation rules, Sortd automations are extremely limited.
- Sortd lacks core collaboration features such as shared email templates or shared drafts, available in Drag.
- Besides kanban view, Drag also supports inboxes in native Gmail views (list or preview). Sortd is restricted to kanban.
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Sortd vs Drag: which one is right for your team?
If you are part of a team using Google Workspace and looking for a collaborative workflow management tool in Gmail – definitely read on. We have designed this page to help you make a clear and simple decision and explore insights into why customers switch from Sortd to Drag.
Today, both Drag and Sortd offer email collaboration, kanban boards and task management features that works inside Gmail and Google Workspace. However Sortd is, at its core, a productivity tool built for individuals and has only recently built collaboration features, whereas Drag has been built as a collaborative tool from the ground up.
As a result, there are key differences between Sortd and Drag, from collaboration features to user experience or pricing approach, all of which we will discuss on this page. Ultimately, picking the right tool between Sortd vs Drag depends on your specific needs and workflow. Keep reading to discover whether Drag is the best Sortd alternative for your team.
Pricing.
Both Drag and Sortd offer a free trial and a forever-free plan. However, they still differ when it comes to limitations and what is included across plans.
- Sortd does not offer team collaboration on their free plan. Drag enables teams up to 3 users to collaborate for free.
- Drag does not limit the number of users or shared boards on any of its paid plans. Sortd’s entry level plan is limited to 20 team members and 20 shared boards only, among other limitations.
- Drag does not limit the email history on any of its plans. With Sortd, users need to be on the most expensive plan to have access to unlimited email history.
Overall, Drag is more generous on what is included in each of its plans, especially for smaller teams. For example, here is a comparison between Drag’s Starter plan and Sortd’s Essentials plan.
- Price per user
- Users allowed
- Shared boards
- Automation rules
- Email history
- Email assignment
- Email comments and @mentions
- Shared drafts
- Shared email templates
- Zapier integration
Drag Starter Plan
$8
Unlimited
Unlimited
Up to 10
Unlimited
Sortd Essentials Plan
$8
Up to 20
Up to 20
Up to 2
6 months
Sources: G2 and Capterra.
Customer Support.
When it comes to choosing software, customer support is key to consider.
Drag’s customer support is among the highest-rated ones in the shared inbox space and has been awarded several times. For example, Drag has been receiving the “Customers Love Us” badge from G2 (below) for 24 quarters in a row (and counting).
Here at Drag, we pride ourselves on providing fast and personalized support to our customers. This is also highlighted very often in reviews from our customers.
If you are unhappy with the Sortd customer support or are looking for a Sortd alternative with special attention to support, Drag may be a good option for you.
Automations.
Workflow automation is key to increase teams’ efficiency at work. Sortd is very limited when it comes to automations. Drag offers broader automation options to both triggers and actions.
For example, the only triggers supported by Sortd are when an email arrives or when a task is created. Drag supports other triggers on top of those such as, tag is applied, card is moved, subtasks are complete, card is assigned or user is @mentioned.
On the action side, Sortd only support assignments. In contrast, Drag also offers the following actions: move card, change color, mark as read, star email and apply tag.
If automations are core for your team, Drag may be the best Sortd alternative for you.
Features.
Both Drag and Sortd offer Gmail Shared Inboxes for Google Workspace users. Both cover basic features, however, Drag offers a more complete tool for teams.
For example, Sortd does not support shared email templates, which is a core collaboration feature to ensure efficiency and consistency across your team communication.
Another collaboration feature that Sortd lacks is shared drafts, that allow different team members to collaborate on email drafts before sending them out.
Collision detection is also not available in Sortd. It is a critical collaboration feature to stop multiple team members from replying to the same email at the same time.
In summary, if you are looking for something more than a rudimentary shared inbox, then Drag may be the best Sortd alternative for your team. But if you just need a shared inbox with basic collaboration features, Sortd might work well.
Interface.
Kanban boards are a great way to organize workflows, whether they are based on emails or tasks. However, when it comes to Gmail inboxes, the most universal layout still the list one. Gmail, as an email client, has lists as the default view for inboxes, besides alternative views such as preview pane.
A big limitation of Sortd is to just allow users to collaborate on the kanban or table views. Is it not possible for teams to use Gmail’s native views to collaborate on emails when using Sortd. This scares away many users who prefer to stick to the native Gmail views.
With Drag, users can chose which view to adopt for each shared board: kanban view, list view or preview view.
Pricing that works at scale
92% of users increased team productivity after switching to Drag.
Free
For small teams that need
the essentials.
$0
user / month, billed yearly.
$0 per user / month if billed monthly.
- Up to 3 users
- 1 WorkspaceA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Team chat and @mentions
- Assignments
- Shared drafts
- Collision detectionCollision detection prevents multiple members from replying to the same email at the same time.
- Email tracking
- Permalinks
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Starter
For teams starting with collaboration & automation.
$8
user / month, billed yearly.
$10 per user / month if billed monthly.
- Unlimited users
- Unlimited WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Unlimited shared conversations
- Unlimited integrations
- Unlimited rule executions
- Email templates
- Email notes and subtasks
- 3-month reporting window
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Plus
For growing teams that need to scale work.
$14
user / month, billed yearly.
$18 per user / month if billed monthly.
- Unlimited users
- Unlimited WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Unlimited shared conversations
- Unlimited integrations
- Unlimited rule executions
- Email sequences
- Merge cards
- 6-month reporting window
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Pro
For teams with advanced email workflows.
$20
user / month, billed yearly.
$26 per user / month if billed monthly.
- Unlimited users
- Unlimited WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Unlimited shared conversations
- Unlimited integrations
- Unlimited rule executions
- Custom fields
- Custom user roles
- 12-month reporting window
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“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”
Anton von Rueden
President & COO @ Boosted Commerce
Read story
Join 200,000+ users using Drag
Exceptional collaboration, automation and communication in Google Workspace
Leading collaboration tool for Google Workspace users
Named Momentum Leader by G2.
200,000+ users worldwide
Spanning across 50+ countries.
No credit card required
No catch – free and paid options.
Setup in under 5 minutes
No IT teams required.
Google-approved security and trust
Google CASA certified, does not store your emails.
99.99% uptime in last 12 months
Monitored 24/7/365.
4.7 stars from 1,200 reviews.
