summarizeAI Summaries

Long threads, short answers.

A customer replied 14 times. Two colleagues chimed in. There’s a forwarded attachment buried in message 8. Drag’s AI reads the entire thread and gives you the 3 sentences that matter: key points, decisions made, and what needs to happen next. Catch up in seconds, not minutes.

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THREAD SUMMARY

Re: Q2 renewal - Acme Corp

14 messages · 6 participants · 12 days

•Acme agreed to renew at Pro tier ($24/user/mo) for 45 seats, contingent on SSO being available by July 1.
•Legal flagged a data residency clause in the addendum (message 8). Sarah sent revised language on April 14.
•Jess requested a 90-day onboarding plan with dedicated support contact. No commitment made yet.

NEXT STEP

Send final contract with revised data residency clause. Confirm SSO timeline with engineering.

How it works

Context without the scroll.

The average support thread has 6-8 messages. Complex ones have 20+. When a colleague picks up a thread mid-conversation, they need to read everything before they can help. Summaries eliminate that. One click, full context, zero scrolling. Your team spends time resolving, not reading.

Thread

32 messages · 6 participants · 2 weeks

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auto_awesomeSummary

✓Decision: Approved Q3 budget of $48,000

✓Commitment: Sarah to send revised contract by Friday

⚠Blocker: Waiting on legal review of section 4.2

Key extraction

Key points extracted, not just shortened.

Summaries pull out decisions, commitments, and blockers, not just the most recent messages. A 30-email thread becomes 3 bullet points that capture what actually matters.

Next steps

Next steps highlighted automatically.

Every summary surfaces what needs to happen next: who committed to what, what’s pending, what’s blocked. Your team sees action items without scanning every message.

Key points

Budget approved at $48K

Contract revision in progress

Launch date confirmed: June 1

Next steps

Sarah Chen:Send revised contract

Due: Friday

Marcus Johnson:Schedule kickoff call

Due: Monday

Elena Rodriguez:Update CRM with new terms

calendar_todayCustomer Support - Daily Summary

Today

check_circle14 resolved

warning3 escalated

mail8 still open

Highlights

Fastest resolution: 4m (Sarah Chen - billing query)

Longest open: 2.3 days (API access - unassigned)

Busiest hour: 10-11am (6 new emails)

Board-level

Works on shared boards, not just individual threads.

Summarise an entire board’s activity for a daily standup. See what was resolved, what escalated, and what’s still open, across all threads on a board, in one view.