Why go for Drag
vs Hiver.

The best Hiver alternative is Drag.
Here’s why.

Get it Free💬 Question about Hiver?
kanban gmail

Looking for a Hiver alternative?

If you are part of a team using Google Workspace and are looking for a Gmail-based Help Desk – definitely read on. We have designed this page to help you make a clear and simple decision and explore insights into why customers switch to Drag.

Shared Inboxes (e.g. [email protected])

Email assignment

Internal chat and @mentions

Workflow automations and analytics

Works inside Gmail

Task management

Kanban boards

Merge emails

Collaboration cross-organization

Email tracking

Email sequences

Single email sharing

Does not duplicate emails across users’ inboxes

Drag is the best Hiver alternative if…

Don’t want copies of all emails loading into all users’ inboxes

Hiver has built their architecture so that when an email is sent to a shared inbox, a copy of the email is sent to every individual user’s inbox. You can’t stop users from forwarding emails externally, for example. Or, if someone leaves the company, every email sent to the shared inbox will still be in their inbox. With Drag, if someone leaves your company, they immediately lose access to any future and historical emails in a shared inbox.

You need more than a Help Desk

Hiver is great as a pure Help Desk tool. Drag is a bit more generalist: we handle workflows. Our boards bring a series of workflow management features such as tasks, checklists, due dates or file sharing, for teams with email-driven workflows. This means you can also manage tasks, accounts, sales or recruiting pipelines and other workflows from the same place.

You need to merge emails, email tracking, email sequences and shared drafts

Drag and Hiver have some overlapping features, but these are key ones only available in Drag. Read more about how to merge similar conversations with merge cards, how to know when your emails are viewed with email tracking, to automatically follow up with email sequences and to work together with your team on shared drafts.

Hiver is best if…

You need SLAs and Zapier integration

To be fair, these are features only available in Hiver. So if any of those are crucial to you and your team, Drag is probably not the best Hiver alternative for you.

How we stack up.

It’s not just us, users on G2 and Capterra are saying the same thing about their experiences. Drag scores higher in the following categories that matter most for customers.

4.5

Overall
out of 5

4.7

Quality of support
out of 5

4.7

Ease of use
out of 5

“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”

Anton von Rueden

President & COO @ Boosted Commerce

Read story

Why Drag is the best Hiver alternative for Gmail users.

Work in a visual way

Visual workflows are proven to make your team work faster and happier. The best workflow management tools out there, offer visual ways of working.

Drag is not different. Besides the traditional email list view, Drag brings a visual kanban view to email to make your life easier.

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Manage tasks and workflows

Hiver is great for managing standard Shared Help Desk Inboxes, like [email protected] However, Drag helps businesses manage their workflows, not to just reply to shared emails. Drag is more than a Hiver alternative. Our workflow building blocks are more comprehensive: emails, tasks, notes, files, links, calendar… All of it, collaboratively, inside your Gmail inbox.

Share just specific emails

Hiver only allows you to share entire inboxes. Every team member needs to have access to all emails in an inbox. With Drag, besides shared inboxes, you can create ‘Empty’ boards. Share these boards with specific team members and only move the emails or tasks that those team members need to access. Or create rules to automatically move emails to those boards.

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Drag doesn’t duplicate emails

When an email is sent to a shared inbox in Drag, only 1 copy of the email is shared. Emails are accessed directly via the Gmail OAuth and, if the permissions are revoked, users immediately lose access to all historical emails in that inbox. Hiver, however, has built their architecture so that when an email is sent to a shared inbox, a copy of the email is sent to every individual user’s inbox.

Know when your emails have been viewed

With Drag, you can choose to track the emails you send. Know if, when, and how often the receiver views your emails in real-time. With Hiver, you work blindly without knowing if your emails have reached your customers the way you expected.

alternative to hiver

Collaborate cross-team and cross-domain

Hiver only allows you to share inboxes with your own team, across 1 single domain. With Drag, if you are working with clients, contractors or other stakeholders, it’s not a problem. You can share Drag boards across any domains, as long as they are in Gmail or Google Workspace.

Send automated follow ups

Hiver offers shared email templates, but it stops there. You won’t know if your customers have viewed it or simply received it. With Drag, you can create email sequences and automated follow ups to make sure your emails reach the correct people and get actually replied.

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gmelius alternative in gmail

Merge cards

Declutter your boards by stacking cards about the same topic into one. Group cards and conversations together like different threads from the same company, or related tasks for the same piece of work. If you like a clear and organized Help Desk inbox, Drag is the best Hiver alternative for you.

Drag has the simplest pricing.

Free

$0

user / month

Forever Free. For individuals
that need the essentials.

  • 30 day history
  • Solo inbox
  • 10 boards
  • Unlimited productivity
  • Limited integrations
  • Limited workflow
  • Mobile apps
Try for Free

14 day free trial of Pro plan.
No credit-card required

Plus

$8

user / month

For teams starting out with collaboration, in Gmail.

  • 6 month history
  • 10 shared inboxes
  • 50 shared boards
  • More collaboration
  • More workflow
  • Consolidated billing
  • Remove ‘Sent by Drag’
Try for Free

14 day free trial of Plus plan.
No credit-card required

Pro

$12

user / month

For teams that want to control their
work in one tool, in Gmail.

  • Unlimited history
  • Unlimited shared inboxes
  • Unlimited shared boards
  • Unlimited collaboration
  • Unlimited workflow
  • Zapier integration *
  • Dedicated support
Try for Free

14 day free trial of Pro plan.
No credit-card required

Free

$0

user / month

Forever Free. For individuals
that need the essentials.

  • 30 day history
  • Solo inbox
  • 10 boards
  • Unlimited productivity
  • Limited integrations
  • Limited workflow
  • Mobile apps
Try for Free

14 day free trial of Pro plan.
No credit-card required

Plus

$10

user / month

For teams starting out with collaboration, in Gmail.

  • 6 month history
  • 10 shared inboxes
  • 50 shared boards
  • More collaboration
  • More workflow
  • Consolidated billing
  • Remove ‘Sent by Drag’
Try for Free

14 day free trial of Plus plan.
No credit-card required

Pro

$15

user / month

For teams that want to control their
work in one tool, in Gmail.

  • Unlimited history
  • Unlimited shared inboxes
  • Unlimited shared boards
  • Unlimited collaboration
  • Unlimited workflow
  • Zapier integration *
  • Dedicated support
Try for Free

14 day free trial of Pro plan.
No credit-card required

Drag has award-winning support.

Best-in-class support. We’re always here to help – here’s how to connect.

💬 Live chat

Ask a question right now.

Start a chat

📧 Email

Get in touch by email.

Send an email

📚 Help center

How-to articles about Drag.

Read articles

📷 Video call

Guided support and Q&A.

Book a time

Get started using Drag today.

Collaborate and make teamwork happen faster, from your inbox.

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