Drag lives in Gmail

Help Scout feels like email, but is still an extra tool. Drag is a shared inbox in Gmail to allow teams to manage Help Desk right from inside the place they spend most of their time – Inbox. No more back and forth between Gmail and an external Help Desk tool. Drag stays simple and easy, right from your Gmail account.

Work in a visual way

Visual workflows are proven to make your team work faster and happier. The best workflow management tools out there, offer visual ways of working.

Drag is not different. Besides the traditional email list view, Drag brings a visual kanban view to email to make your life easier.

Easier to set up, no training required

Forget about endless training sessions to onboard your team to a new Help Desk tool. Drag not only works in Gmail, but can be set up in a very simply way, saving your team time and energy. Drag is the simplest Help Scout alternative you will find.

Drag is more than a Help Desk

With Drag, you can manage more than conversations with clients. Drag boards and cards were built to the building blocks of any workflow.

Manage customers, sales, projects and more, in one consistent way, in one single tool, right from Gmail. Have all the context you need around a workflow from one place – emails, contact info, to-do lists, notes, files, external links and more.

Collaborate cross-teams and cross-domains

Help Scout only allows you to share inboxes with your own team, across 1 single domain.

With Drag, if you are working with clients, contractors or other stakeholders,, you can share Drag boards across any domains, as long as they are in Gmail or G Suite. You can also easily share across teams. For example if a request requires help from the technical team, drag it to the ‘IT Support’ board in 1 click.