Looking for a Help Scout alternative?
If you only want a simple Help Desk solution and are happy to be between Gmail and another tool, Help Scout may be a strong option. If you are part of a team using Google Workspace and are looking for a Help Scout alternative – definitely read on. We have designed this page to help you make a clear decision and explore insights into why customers switch to Drag.
Shared Inboxes (eg. support@)
Team reports and analytics
Works inside Gmail
No training required
Does not store emails
Quality of support rating (G2)
Drag is the best Help Scout alternative if…
Your organization uses Google Workspace
Your team already uses Gmail, and Help Scout is an extra tool. Their users constantly switch between Help Scout (to support customers) and Gmail (to check individual emails). Drag is an excellent Help Scout alternative for Gmail users because it lives in Gmail and stops the unnecessary back and forth.
You need more than a Help Desk
Help Scout is great to handle Help Desk tickets. Drag is more generalist: we handle workflows. Our boards bring a series of workflow management features such as tasks, checklists, due dates or file sharing, for teams with email-driven workflows. This means you can also manage tasks, accounts, sales pipelines and other workflows from the same place.
You like working in a visual way
Besides the standard list view, Drag also offers visual kanban boards that makes it easier for teams to manage the status of the inquiries they are working on. Imagine a Trello board, but in Gmail.
Help Scout is best if…
You need an omnichannel Help Desk solution
Drag is the best tool to manage email-driven workflows. Help Scout, on the other hand, supports other communication channels besides emails, such as SMS, Facebook messenger or live chat. If you need other communication channels, Drag is not the best Help Scout alternative for you.
How we stack up.
It’s not just us, users on G2 and Capterra are saying the same thing about their experiences. Drag scores higher in the following categories that matter most for customers.
out of 5
Quality of support
out of 5
Ease of use
out of 5
“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”
Anton von Rueden
President & COO @ Boosted Commerce
Why Drag is the best Help Scout alternative for Gmail users.
Drag lives in Gmail
Help Scout feels like email, but is still an extra tool. Drag is a shared inbox in Gmail to allow teams to manage Help Desk right from inside the place they spend most of their time – Inbox. No more back and forth between Gmail and an external Help Desk tool. Drag stays simple and easy, right from your Gmail account.
Work in a visual way
Visual workflows are proven to make your team work faster and happier. The best workflow management tools out there, offer visual ways of working.
Drag is not different. Besides the traditional email list view, Drag brings a visual kanban view to email to make your life easier.
Easier to set up, no training required
Forget about endless training sessions to onboard your team to a new Help Desk tool. Drag not only works in Gmail, but can be set up in a very simply way, saving your team time and energy. Drag is the simplest Help Scout alternative you will find.
Drag is more than a Help Desk
With Drag, you can manage more than conversations with clients. Drag boards and cards were built to the building blocks of any workflow.
Manage customers, sales, projects and more, in one consistent way, in one single tool, right from Gmail. Have all the context you need around a workflow from one place – emails, contact info, to-do lists, notes, files, external links and more.
Collaborate cross-teams and cross-domains
Help Scout only allows you to share inboxes with your own team, across 1 single domain.
With Drag, if you are working with clients, contractors or other stakeholders,, you can share Drag boards across any domains, as long as they are in Gmail or G Suite. You can also easily share across teams. For example if a request requires help from the technical team, drag it to the ‘IT Support’ board in 1 click.