AI Knowledge Base

What your team knows, in every answer Varley gives

Answers from your docs, with the source attached.

Connect your help docs, Notion, Confluence, Google Drive, URLs, and PDFs. Varley queries this knowledge base for every reply it drafts, and cites the specific document, email, or system it pulled from. Every claim is traceable to a source your team can verify.

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Part of Intelligence: what Varley knows, and the tools it acts in. Included in Plus and Pro, with monthly AI credits.

Copilot

> Can we refund an annual plan after 45 days?

Not in full. Annual plans are refundable for 30 days from renewal. After that, you can offer a prorated credit for the unused months.
Refunds · NotionTerms 2026.pdf · Google DriveRefund policy · Help Center

Updated in Notion on Tuesday. Varley is reading the new version.

How it works

Not a static FAQ. A living brain.

Traditional knowledge bases are static. Someone writes an article, and it sits there until someone else updates it. Varley syncs continuously from your live systems. When your refund policy changes in Notion, Varley knows immediately. When a customer’s billing status changes in Stripe, Varley sees it. Every answer reflects reality, not last month’s documentation.

Learns from

  • Gmail
  • WhatsApp
  • Help Center
  • Google Drive
  • Notion
  • Confluence
  • Files
  • Websites

Takes action in

  • Stripe
  • Zendesk
  • Slack
  • HubSpot
  • Salesforce
  • Shopify
  • Linear
  • Jira

Multi-source

Reads from everything your team already uses.

Gmail, WhatsApp, your help center, Google Drive, Notion, Confluence, files, and websites. No re-uploading, no manual syncing: Varley reads from the tools you already use and stays current.

Cited sources

Cites the specific source, not just ‘based on your docs’.

Every draft reply shows exactly which document section, which email thread, which Stripe transaction the answer came from. Your team can click through to verify before sending.

Hi Lisa, your refund of $24.00 for the duplicate charge has been processed. It should appear within 3-5 business days per our refund policy.

Verified sources
description
Returns & Refund Policy v2
Section 3.1: Refund timelines
check_circleVerified
credit_card
Stripe charge #ch_8842
Amount: $24.00, Status: Refunded
check_circleVerified
email
Thread: Original complaint from Lisa Park
3 days ago
check_circleVerified
Varley · Agent
Working on a new conversation

READ Refund request, annual plan, order #4821

LOOK UP Refund policy: 30 days from renewal

CHECK Renewed 45 days ago, outside the window

HAND OFF To Alex, with the policy and order attached

Outside its brief, so Varley handed it over. Hand-offs cost nothing.

When it isn’t sure

When it can’t answer, it hands off.

If a question falls outside what your docs cover, Varley’s Agent doesn’t push on. It hands the conversation to your team with everything it checked, so nobody starts from scratch.

The rest of Varley

Meet Varley →
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The inbox your team and Varley work in together

Shared inbox, boards, live chat and WhatsApp for Gmail teams, with Varley, Drag’s AI, included from $18. Plus an MCP server your own AI tools can drive.

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