menu_bookAI Knowledge base

Your agent only says what it can prove.

Connect your help docs, Notion, Confluence, Google Drive, URLs, and PDFs. The AI brain queries this knowledge base for every reply it drafts, and cites the specific document, email, or system it pulled from. No hallucinations. No guessing. Every claim is traceable to a source your team can verify.

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Part of Intelligence, Drag's connected knowledge layer. Included in Plus and Pro.

BRAIN CONNECTIONS

KNOWLEDGEreads from

GmailGoogle DriveNotionConfluenceHelp docsURLsPDFs

ACTIONStakes action in

StripeZendeskSlackHubSpotSalesforceLinearJiraShopify

CHANNELSlistens on

EmailWhatsAppLive chatHelp center

How it works

Not a static FAQ. A living brain.

Traditional knowledge bases are static. Someone writes an article, and it sits there until someone else updates it. Drag’s brain syncs continuously from your live systems. When your refund policy changes in Notion, the brain knows immediately. When a customer’s billing status changes in Stripe, the brain sees it. Every answer reflects reality, not last month’s documentation.

KNOWLEDGE

Gmail

GDDrive

Notion

TOOLS

Stripe

Slack

LLinear

CHANNELS

chatLive chat

helpHelp center

Multi-source

Reads from everything your team already uses.

Gmail, Google Drive, Notion, Confluence, Zendesk, help centre articles, URLs, and PDFs. No re-uploading. No manual syncing. The brain reads from the tools you already use and stays current automatically.

Cited sources

Cites the specific source, not just ‘based on your docs’.

Every draft reply shows exactly which document section, which email thread, which Stripe transaction the answer came from. Your team can click through to verify before sending.

Hi Lisa, your refund of $24.00 for the duplicate charge has been processed. It should appear within 3-5 business days per our refund policy.

Verified sources

description

Returns & Refund Policy v2

Section 3.1: Refund timelines

check_circleVerified

credit_card

Stripe charge #ch_8842

Amount: $24.00, Status: Refunded

check_circleVerified

Thread: Original complaint from Lisa Park

3 days ago

check_circleVerified

personEscalate to human

visibilityDraft for review

check

0%60%90%100%

arrow_drop_upCurrent: 87%

check_circle“Invoice refund processed” - 94% confidence → Auto-sent

pause_circle“Complex legal query” - 62% confidence → Queued for review

Confidence control

Tunable confidence thresholds.

Set how confident the brain needs to be before acting autonomously. High-confidence replies send automatically. Low-confidence drafts queue for human review with a full reasoning trace. You control the boundary.