Drag AI
Copilot
Ask your inbox anything, in a prompt
Ask your inbox anything. Then let it act.
“How many unresolved billing tickets this week?” “Assign the ones past SLA to Maya.” Copilot answers from your real inbox data, proposes the next step, and takes it when you confirm - the same way you would drive Drag from Claude through MCP, built into the app.
Included in Plus ($18/mo) and Pro ($24/mo). No per-seat AI add-on.
7 unresolved billing tickets this week
3 are past SLA. Assign to Maya?
✓ 3 tickets assigned to Maya
How it works
Your inbox becomes queryable. And drivable.
Most reporting tools require you to define what you want to track before the data comes in. Copilot works backwards: you ask a question, it searches your entire shared inbox history for the answer - then closes the loop. When the answer implies work (three tickets past SLA, one thread unassigned), Copilot proposes the action and executes it from the same panel. No dashboards to build, no exports to run, no tab-switching to act on what you found.
Natural language
Natural language, real answers.
Ask in plain English. Get structured responses with thread IDs, counts, and timelines. Copilot understands context (“this week”, “enterprise accounts”, “unresolved”) without you defining those terms.
Cross-board search
Cross-board intelligence.
Ask about patterns across all your shared inboxes at once. “Which board has the most unresolved tickets?” “What’s our total response time across support and sales?” One brain, all your boards.
It acts
From answer to action, one confirm.
Copilot connects what you asked to what should happen next. “3 tickets are past SLA. Assign to Maya?” Confirm, and it assigns them - the same actions your team takes by hand, executed from the panel. Ask, decide, done.
Drag AI
The inbox your team and your AI work in together
Shared inbox, boards, live chat, and WhatsApp with AI included, in Gmail and beyond, plus an MCP server your AI tools can drive.
