Automations
Automate repetitive tasks, focus on what matters
Create custom automation rules to auto-tag, auto-assign, auto-respond, and route emails between boards. Set up round-robin assignment, load balancers, and business hours, all from Gmail.
- 240,000+ users since 2017
- 4.7 on G2
- No credit card
If this, then that. But for your entire inbox.
Custom rules
Custom rules
Build automation rules in seconds. Combine dozens of triggers and actions. As easy as 'IF email contains invoice, THEN assign to Finance and add BILLING tag.' No code required. Rules stack, so one email can trigger multiple actions simultaneously.
MarcusInstant replies
Auto-responder
Automatically reply to incoming emails. Set expectations with instant confirmation messages. Different auto-replies for different boards, times of day, or email types. Customers get acknowledgement while your team works through the queue.
Smart routing
Smart routing
Automatically route conversations to the right workspace based on sender, subject, keywords, or email alias. Emails land where they belong without manual sorting. Combined with round-robin, the right person sees it immediately.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, the API, or Varley.
Varley Agents
Varley classifies, drafts, and resolves conversations end to end.
MCP Server
47 tools for read + write access from any AI client.
REST API
Boards, columns, cards, tags, and email sequences over REST.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
Enterprise automation
Enterprise-grade automation without the enterprise price.
From simple auto-tags to complex SLA workflows, Drag scales with your team.
Start with a single rule that tags incoming billing emails. Graduate to load-balanced assignment with SLA alerts and custom notifications. No migration, no new tool, just more rules.
Available on all plans: auto-tagging, auto-assignment, auto-responder, basic routing rules, and custom notifications.
Pro plan adds: SLA rules with escalation alerts, round-robin assignment, load balancer that factors current workload, time-based rules that respect business hours, and multi-step automation chains.
The automation builder uses a visual interface: pick a trigger (new email, tag added, status changed), set conditions (subject contains, sender domain, time of day), and define actions (assign, tag, move, reply, notify). For teams that need even distribution, round-robin and load-balancer rules assign incoming emails evenly across available agents.
“Drag has empowered our team to collaborate on projects across the Onboarding process, resulting in increased Sign Up to Go Live times and very happy clients.”
Holly Jenkins
Chief Operating Officer, Waste Logics
Drag · with Varley
The inbox your team and Varley work in together
Shared inbox, boards, live chat and WhatsApp for Gmail teams, with Varley, Drag’s AI, included from $18. Plus an MCP server your own AI tools can drive.
