AUTOMATIONS
Automate repetitive tasks, like moving emails from board to board, build automated ways to manage your workflow, and send automated email follow-ups.
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4.7 stars from 1,200 reviews.
Collaboration in Google Workspace for 200,000+ users worldwide.
AUTOMATIONS
Automation rules
Create custom automation rules tailored for your workflows in seconds. Combine dozens of triggers and actions, as easy as ‘IF this, THEN that’. No code required.
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AUTOMATIONS
Auto-tagging
Drive efficiency by automatically organizing and prioritizing emails and tasks.
Apply tags based on rules
Tag cared based on specific criteria, like apply the tag “priority” to emails sent from specific senders.
Trigger automations when tagging
Use tagging to trigger other types of automations on boards.
Generate insights with tag reports
Track key metrics for cards with a specific tag or group of tags.
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AUTOMATIONS
Workspace routing
Drive efficiency by routing and triaging work automatically.
Instantly route cards to accountable teams
Ensure that incoming emails or tasks get in front of their respective teams as soon as possible.
Seamlessly handover work across teams
Define triggers to automatically move cards across workspaces or columns / lists.
Merge multiple inboxes into 1
Manage multiple inboxes at the same time by automatically moving their incoming emails to the same workspace.
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AUTOMATIONS
Automatic responder
Improve response times and set expectations right by replying to emails automatically.
Create pre-defined templates
Use auto-reply to automatically send information such as your business hours, response ETA and more.
Different conditions, different replies
Send different replies depending on criteria such as email sender or subject line.
Trigger replies with manual actions
Automatically send replies based on actions made on boards.
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AUTOMATIONS
Round-robin assignment
Distribute cards across team members in a round-robin manner.
Automated assignments
Instantly assign incoming emails and ensure accountability.
Exclude users from the queue
Distribute workload across a subsegment of team members.
Trigger round-robin assignments manually
Define specific actions that trigger round-robin assignments to existing cards.
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AUTOMATIONS
Load balancer
Automatically distribute open cards evenly across team members.
Automated assignments
Instantly assign incoming emails and ensure accountability.
Exclude users from the queue
Distribute workload across a subsegment of team members.
Trigger assignments manually
Define specific actions that trigger load balancing assignments to existing cards.
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AUTOMATIONS
Business hours
Take operating hours of each workspace into consideration when monitoring key metrics.
Set up business hours for each workspace
Define business hours for all workspaces individually.
Filter reports by business hours
Manage key metrics such as first response time or average response time only within business hours.
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92% of users increased team productivity after switching to Drag.
Automation enables infinite scale
“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”
Anton von Rueden, President & COO @ Boosted Commerce
Join 200,000+ users using Drag
Exceptional collaboration, automation and communication in Google Workspace
Leading collaboration tool for Google Workspace users
Named Momentum Leader by G2.
200,000+ users worldwide
Spanning across 50+ countries.
No credit card required
No catch – free and paid options.
Setup in under 5 minutes
No IT teams required.
Google-approved security and trust
Google CASA certified, does not store your emails.
99.99% uptime in last 12 months
Monitored 24/7/365.
4.7 stars from 1,200 reviews.
