Reporting & analytics
See what's happening across your team
Response times, email volume, resolution rates, workload distribution, per team member, per tag, per board. Data-driven decisions about your inbox.
- 200,000+ users
- 4.7 on G2
- No credit card
Measure what matters.
Team performance
Team performance
Response times, email volume, resolution rates, open conversations, all per team member. Understand workload distribution and identify bottlenecks before they affect customers. Compare performance across time periods to spot trends.
Tag reports
Tag-based reports
Create custom tags (billing, urgent, feature-request) and run analytics by tag. See which categories drive the most work, which take longest to resolve, which grow fastest. Data-driven decisions about where to invest your team's time.
Export anything
Export anything
Download any report as CSV. Import into spreadsheets for deeper analysis. Build custom dashboards with your existing BI tools. Your data, your way. Drag never locks it in.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.
Drag Agent
Classifies, drafts, and resolves tickets end-to-end.
MCP Server
47 tools for read + write access from any AI client.
REST API
Boards, threads, contacts, automations. Webhooks included.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
Actionable data
Track what matters to your team.
Every metric you need to run a high-performing inbox operation.
Email volume
Cards received, active, and closed within any period. Spot trends in incoming volume. Identify peak hours and days so you can staff accordingly. Compare week-over-week to track growth.
Response times
Average time to first reply. Track SLA compliance across the team. See which types of emails take longest to answer. Identify training opportunities for slower response categories.
Team workload
See distribution across team members. Ensure fairness and prevent burnout. Spot imbalances before they affect quality. Use insights to adjust round-robin and load balancer settings.
Custom tag reports
Filter by any tag. Slice data by category, priority, or client. Build reports specific to your business: billing queries vs. shipping questions vs. product feedback. Your tags, your reports.
“What we like the most about Drag is the ability to see at a glance where a client is during their Onboarding process, through the use of columns, tasks, and tags. It has been crucial for us because Waste Logics is a growing business.”
Holly Jenkins
COO, Waste Logics
AI Platform
The inbox your team and your AI work in together
Shared inbox, boards, live chat, and WhatsApp with AI included, in Gmail and beyond, plus an MCP server your AI tools can drive.
