Shared Inbox: 5 killing softwares to boost your team productivity

4th April 2018 in Shared Inbox, Team inbox

If shared inbox is a new concept for you, don’t worry. We’ve been speaking about it for a while, as you can see here

We love it, and think you should love it too. If it’s finally time for you to start using shared inboxes but don’t know which tool to go for, we have gathered a list with the top 5 softwares that provide shared inbox, so you can look up for each one of them and make your decision.

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How to manage Projects with a Shared Inbox

29th March 2018 in Shared Inbox, Team inbox

Working with projects is great. It’s always very good to see how much people have accomplished by using project management tools in their businesses. Managing a project with a team is not easy, especially when it comes to communication. With the great amount of distractions nowadays, it’s very easy to lose track of something and end up very messy.

To solve any major issues with communication with project teams, a whole lot of places found dedicated softwares to be the solution to their businesses. A good idea? Definitely. But does it really need to be detached to the most used business communication tool?  Or a shared inbox should do the trick? 

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Team Inbox: 5 reasons why we use it (and your team should do the same)

26th March 2018 in Shared Inbox, Team inbox

If team inbox is a new concept for you, don’t worry. We’ve been speaking about it for a while, as you can see here. And in this article we want to explain to you some of the reasons we use — and love — it.

Nowadays, people share and collaborate on real-time. Think on an example such as Google Drive, with real-time sharing and collaboration on any document on the cloud. Or even tools such Skype or Slack, revolutionizing business communication with instant messages.

Fortunately, as well as many other business communication tools, email has evolved and has become real-time too. The term Shared Mailbox has emerged as an important next era of email communication. 

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How to manage Helpdesk with a shared inbox

22nd March 2018 in Shared Inbox, Team inbox

Most companies need Helpdesk softwares in order to manage their relationship with clients. Just making sure that their issues and questions are properly solved can make a huge different in your profit. 

Furthermore, keeping a good relationship with your customers is essential if you aim to keep them loyal to your company. If this is your case, you have probably realized that you need a way to organize information for each and every client, so you can track and solve their issues efficiently

Helpdesk softwares are very handy. But we don’t think they solve the problem as efficiently as they could. Dedicated softwares, as good as they are, always add more things for you to think about, more tabs on your browsers and more passwords to remember.

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How to manage CRM with a shared inbox

19th March 2018 in Shared Inbox, Team inbox

Keeping a good relationship with your customer is essential if you aim to keep them loyal to your company, a shared inbox can help. But, if you run a business, you have probably realized that you need a way to organize your information for each and every client

If you work on a sales team, for instance, many people have together looking forward for the same target. Sometimes it might be an issue in your email.

So, instead, many companies have adopted specific CRM (Customer Relationship Management) softwares. A good idea? Definitely. But on the other hand, employees lose productivity by switching tools and softwares all day.

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Team Inboxes: Why they are revolutionizing team work

14th March 2018 in Shared Inbox, Team inbox

Team Inboxes are the new trend in Email. Email has been widely used for online communication almost since the beginning of internet, and it’s probably one of the first account you created when started browsing. But it was firstly designed to be used as a direct channel, very similar to physical mail. There were only personal accounts that couldn’t be shared unless you used FWD, CC’s, BCC’s and other features traditional email tools offer.

Currently, it has been evolving to team inboxes (such a change, huh?). Here is why is has been revolutionizing teams and the way they communicate. 

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The evolution of shared email inboxes

9th March 2018 in Shared Inbox, Team inbox

Email has been widely used for online communication almost since the beginning of internet, and it’s probably one of the first accountd you created when started browsing.

Sure it started as something very similar to physical mail, but how did it evolve to shared email inboxes? Such a change, huh?

It’s been a long journey for email, and here is it’s history.

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Team Shared Inbox: The Pros and Cons

8th March 2018 in Shared Inbox, Team inbox

Email has been the most used business communication tool for the past couple of decades. It’s been available almost since the beginning of internet. Also, it’s probably one of the first things you set up when you start browsing.

However, email has been designed to be used individually. There are only personal accounts that cannot be shared unless you make use of FWD, CC’s, BCC’s and other confusing features traditional email tools offer. 

As companies have been urging for more collaboration on their business activities, the concept of “Shared Inbox” has emerged and rapidly spread across thousands of organizations. Here’s what you need to know about it. Continue reading »