Shared Inbox
Manage shared emails from inside Gmail
Connect support@, sales@, or any company email to visual boards shared with your team. Everyone sees the same inbox, no duplicates, no missed emails.
- 200,000+ users
- 4.7 on G2
- No credit card
Every shared email, visible to your whole team.
Multi-inbox
Connect any email
Support@, sales@, billing@, or any personal alias. Connect real accounts or Google Groups to Drag boards and share them with your team. Every email becomes a card on a visual board, with columns for each stage of your workflow, from New to In Progress to Done.
Team visibility
Full team visibility
See who's handling what at a glance. Every email shows its assignee, status, and tags. No more 'did someone reply to this?' No more forwarding emails around. Everyone sees the same inbox, the same status, the same context.
Access control
Permission controls
Choose who sees what. Different access levels per board: read-only for some, full edit for others. Restrict access to sensitive conversations while keeping the team aligned on shared workflows.
Your shared inbox, accessible from any AI tool.
Connect Claude, ChatGPT, or Cursor to your inbox via MCP. Read threads, reply, assign, and triage without opening Drag.
Drag Agent
Classifies, drafts, and resolves tickets end-to-end.
MCP Server
47 tools for read + write access from any AI client.
REST API
Boards, threads, contacts, automations. Webhooks included.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
Gmail native
It lives inside Gmail. Nothing new to learn.
Your team keeps Google Workspace. Drag adds the shared layer on top.
Because Drag lives inside Gmail, there is nothing new to install beyond the Chrome extension (or use the Drag web and mobile apps). Your team keeps the Google Workspace tools they already know (Calendar, Drive, Meet) while gaining the shared visibility and structure that a standalone helpdesk usually requires.
Set up takes less than 2 minutes. No IT team needed. No migration. No training budget. Just connect your shared email address, invite your team, and start managing email together. Every shared email appears on a visual kanban board right inside Gmail. Columns represent stages in your workflow (New, In Progress, Waiting, Done) so the entire team can see where every conversation stands at a glance.
Assign emails to the right person, add tags for quick filtering, set due dates for accountability, and leave internal notes without the customer ever seeing them. Because it works inside Gmail, adoption is instant. Your team is already there.
“Drag has completely changed the way our team uses our Email, eliminating double work, emails getting missed and creating LESS emails for everyone! We LOVE Drag!”
Troy Parquer
Senior Transaction Coordinator, CBH Homes
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Collaborate on email replies before sending
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Auto-tagging, auto-routing, auto-responder, SLA rules
Learn moreAI Platform
The inbox your team and your AI work in together
Shared inbox, boards, live chat, and WhatsApp with AI included, in Gmail and beyond, plus an MCP server your AI tools can drive.
