How to manage Helpdesk in Gmail with a Shared Inbox

10th May 2018 in Shared Inbox, Shared Gmail, Team inbox

Managing client relationship is necessary for every company. Some use basic tools – which work well – others need Helpdesk softwares, much more complex, buy yet precise. The aim is to solve customers’ issues and, of course, boost your performance.ย 

In order to keep a good relationship with your clients, which can turn them loyal and promoters of your company, you must find a way to connect, solve and organize its issues and information. In that way you can manage every detail and check if things are working fine for both of you.

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Different ways to use a Gmail Shared Inbox

8th May 2018 in Shared Inbox, Team inbox

Sharing emails might sound a bit challenging in the first place, but it can beย much easier than you expect. There are some external tools that allow teams to collaborate on email. Others,ย like Drag,ย allow teams to do it right from inside Gmail, in a Gmail Team Inbox.

Regardless of the workflow your team uses, there is always a different method your team can adopt to collaborate on Gmail, so donโ€™t worry. Here are some of the ideas.

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5 Steps to Turn Gmail into a Team Inbox

4th May 2018 in Shared Inbox, Shared Gmail, Team inbox

Team Inbox is becoming quite popular among businesses.ย Mostly because it is changing email as we know it – in other words, that same un-collaborative place.

Emailย was firstly designed to be used as a direct channel, very similar to physical mail.ย However, as companies have been urging for more collaboration on their business activities, the concept of โ€œTeam Inboxโ€ has emerged and rapidly spread across thousands of organizations.

Now itโ€™s your turn to do the same, which is why we prepared 5 simple steps to turn Gmail into the perfect Shared Inbox for your team โ€” transforming it into a productivity machine.

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G Suite Shared Mailbox: you are (probably) doing it wrong!

1st May 2018 in Shared Inbox, Team inbox


Just in case you donโ€™t know, G Suite is a service provided by Google and allows users to personalize its products according to a certain domain โ€” and branding. Itโ€™s commonly used by companies which want to keep consistency of their visuals and improve the overall experience across platforms. It also provides optimized tools to increase productivity.

However, even with investment on these tools, many companies still commitย mistakesย that hurt their productivity.ย The way of managing G Suiteย shared mailboxes is one of them.

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Shared Inbox: 5 killing softwares to boost your team productivity

4th April 2018 in Shared Inbox, Team inbox, Help Scout alternative, Front App alternative, Hiver HQ alternative

If shared inbox is a new concept for you, donโ€™t worry. Weโ€™ve been speaking about it for a while, as you can see here.ย 

We love it, and think you should love it too. If itโ€™s finally time for you to start using shared inboxes but don’t know which tool to go for, we haveย gathered a list with the top 5 softwares that provide shared inbox, so you can look up for each one of them and make your decision.

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How to manage Projects with a Shared Inbox

29th March 2018 in Shared Inbox, Team inbox

Working with projects is great. Itโ€™s always very good to see how much people have accomplished by using project management tools in their businesses.ย Managing a project with a team is not easy, especially when it comes to communication. With the great amount of distractions nowadays, it’s very easy to lose track of something and end up very messy.

To solve any major issues with communication with project teams, a whole lot of places found dedicated softwares to be the solution to their businesses.ย A good idea? Definitely. But does it really need to be detached to the most used business communication tool?ย  Orย a shared inboxย should do the trick?ย 

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Team Inbox: 5 reasons why we use it (and your team should do the same)

26th March 2018 in Shared Inbox, Team inbox

If team inbox is a new concept for you, donโ€™t worry. Weโ€™ve been speaking about it for a while, as you can see here. And in this article we want to explain to you some of the reasons we use โ€” and love โ€” it.

Nowadays, people share and collaborate on real-time. Think on an example such as Google Drive, with real-time sharing and collaboration on any document on the cloud. Or even tools such Skype or Slack, revolutionizing business communication with instant messages.

Fortunately, as well as many other business communication tools, email has evolvedย and has become real-time too.ย The term Shared Mailbox has emerged as an important next era of email communication.ย 

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How to manage Helpdesk with a shared inbox

22nd March 2018 in Shared Inbox, Team inbox

Most companies need Helpdesk softwares in order to manage their relationship with clients. Just making sure that their issues and questions are properly solved can make a huge different in your profit.ย 

Furthermore, keeping a good relationship with your customers is essential if you aim to keep them loyal to your company. If this is your case, you have probably realized that you need a way to organize information for each and every client, so you can track and solve their issues efficiently.ย 

Helpdesk softwares are very handy. But we donโ€™t think they solve the problem as efficiently as they could. Dedicated softwares, as good as they are, always add more things for you to think about, more tabs on your browsers and more passwords to remember.

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