Dealing with angry customers – and making them happy

29th November 2018 in Email Productivity, Shared Inbox

Dealing with angry customers is a big challenge. When people are unsatisfied they can get pretty unpredictable. Some can scream at you, try to get to you personally or just be unhelpful.

As a Helpdesk professional, it’s crucial that you’re prepared to this kind of situation. Although your company exists in order to provide the best experience possible, sometimes small issues can impact clients’ lives in so many different ways. This is why customer support is so important. We all want clients to use our product/service in the best way possible.

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Everything you need to know about sharing an inbox in GmailΒ 

17th October 2018 in Shared Inbox, Shared Gmail, Team inbox

Looking up to share Gmail inbox with your team? Here’s all you need to know.

To kick it off, share Gmail inbox will make your productivity just more natural. With new communication methods, you’re probably aware that sometimes it feels like email loses a little bit of efficiency β€” even though you still need it. But that’s why we’re rebuilding email.

Think about it, if you are on a team, wouldn’t it be amazing to share your mailbox and work collaboratively without having to use the same email address? Fortunately, it is already possible, if you leverage the right technology. Shared inboxes.

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The best way to Share emails in Gmail

8th October 2018 in Shared Inbox, Shared Gmail, Team inbox

When you start getting interested in shared inboxes and look up for it, you’ll realize how many different options there are to do the same thing.

This is when you must be at your smartest point, because you need to evaluate different solutions and check which one will work best for you and your company.

In this article we will show some options available when it comes to sharing email, and then you can choose what works best for you.

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Yes, you can easily share your Gmail inbox!

4th October 2018 in Shared Inbox, Shared Gmail, Team inbox

Shared inboxes can be very handful for teams, but many still don’t even know about the possibility of it. It happens mainly because people are have quite accepted email as it is, and don’t think about it as an evolving technology.

The thing is email has been the most used business communication tool for the past couple of decades. It’s been available almost since the beginning of internet. Also, it’s probably one of the first things you set up when you start browsing.Β 

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