Notes in Email: make your workflow smoother

14th December 2018 in Email Productivity, Shared Inbox

As productivity tools, emails are quite useful. They’ve existed for quite a while, and most everyone knows how to use it and it can be very simple.

However, until now they have been used just individually. In other words, they’re personal accounts that don’t offer collaborationβ€” only if you copy someone in an email, which gets many people in confusing situations.

For many this is the standard email configuration, but others already know how to add collaboration to email. This is a change with no turning back, and teams love it.

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Dealing with angry customers – and making them happy

29th November 2018 in Email Productivity, Shared Inbox

Dealing with angry customers is a big challenge. When people are unsatisfied they can get pretty unpredictable. Some can scream at you, try to get to you personally or just be unhelpful.

As a Helpdesk professional, it’s crucial that you’re prepared to this kind of situation. Although your company exists in order to provide the best experience possible, sometimes small issues can impact clients’ lives in so many different ways. This is why customer support is so important. We all want clients to use our product/service in the best way possible.

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Everything you need to know about sharing an inbox in GmailΒ 

17th October 2018 in Shared Inbox, Shared Gmail, Team inbox

Looking up to share Gmail inbox with your team? Here’s all you need to know.

To kick it off, share Gmail inbox will make your productivity just more natural. With new communication methods, you’re probably aware that sometimes it feels like email loses a little bit of efficiency β€” even though you still need it. But that’s why we’re rebuilding email.

Think about it, if you are on a team, wouldn’t it be amazing to share your mailbox and work collaboratively without having to use the same email address? Fortunately, it is already possible, if you leverage the right technology. Shared inboxes.

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The best way to Share emails in Gmail

8th October 2018 in Shared Inbox, Shared Gmail, Team inbox

When you start getting interested in shared inboxes and look up for it, you’ll realize how many different options there are to do the same thing.

This is when you must be at your smartest point, because you need to evaluate different solutions and check which one will work best for you and your company.

In this article we will show some options available when it comes to sharing email, and then you can choose what works best for you.

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