Explore
Explore Drag
Everything Drag offers: product features, solutions for every team, comparisons, customer stories, and resources. Start anywhere.
Drag AI
AI that reads, thinks, and resolves.
- Product overview
All-in-one shared inbox with AI, Kanban boards, and team collaboration inside Gmail.
- AI overview
Agents, intelligence, and five built-in AI features with no per-seat add-ons.
- Intelligence
Connects Gmail, Drive, Notion, Confluence, and 20+ sources into one knowledge layer for AI.
- AI Drafts
AI completes email replies using your team's tone and past conversations, with source citations.
- AI Classification
Automatically tags every email by intent, urgency, and sentiment with no rules to configure.
- AI Summaries
Concise thread summaries highlighting key points, decisions, and next steps.
- AI Co-pilot
Ask your shared inbox anything in plain English and get answers in seconds.
- AI Knowledge Base
Connect Gmail, Drive, Notion, help docs, and PDFs into a grounded AI knowledge source.
- Drag Agent
Reads, classifies, retrieves context, takes action, and resolves or escalates autonomously.
Inbox
Shared inbox, assignments, drafts, collision detection, tags, templates, and sequences.
Channels
Email, WhatsApp, live chat, and help center in one place.
Workflow
Workspaces, task management, automations, analytics, integrations, and platform apps.
Solutions
Shared inbox for every team.
- Customer service
How support teams use Drag to manage tickets and SLAs inside Gmail.
- Sales
Manage leads and close deals faster from inside the inbox where conversations happen.
- Operations
Manage operational workflows, tasks, and team communication inside Gmail.
- HR
Handle employee requests, onboarding, and recruitment communication inside Gmail.
- IT
Turn Gmail into an IT service desk. Triage requests, track incidents, and manage assets.
- Ecommerce
Manage orders, returns, and customer support inside Gmail with shared inboxes.
- Logistics
Manage shipments, vendor communication, and logistics workflows inside Gmail.
- Manufacturing
Manage supplier emails, purchase orders, and production workflows inside Gmail.
- Professional services
Manage client projects, deliverables, and team communication inside Gmail.
- Real estate
Manage leads, listings, transactions, and team coordination inside Gmail.
- Travel
Manage bookings, guest inquiries, and travel operations inside Gmail.
Alternatives
Looking for an alternative to your current tool?
ClientFlow alternativeFeature and pricing comparison for teams switching from ClientFlow to Drag.
Freshdesk alternativeWhy Gmail-based support teams switch from Freshdesk to a native inbox solution.
Front alternativeSide-by-side comparison for Google Workspace teams evaluating Front vs Drag.
Gmelius alternativeFeature, pricing, and conversation-limit comparison between Gmelius and Drag.
HappyFox alternativeWhy Google Workspace support teams choose Drag over HappyFox.
Help Scout alternativeWhy Gmail-based teams switch from Help Scout to a native inbox solution.
Helpmonks alternativeFeature comparison for Google Workspace teams evaluating Helpmonks vs Drag.
Helprace alternativeFeature comparison for Google Workspace teams evaluating Helprace vs Drag.
Hiver alternativeSide-by-side feature and pricing comparison for Gmail teams switching from Hiver.
Kayako alternativeWhat differentiates Drag from Kayako for customer support inside Gmail.
Keeping alternativeHow Keeping and Drag compare for customer support, sales, and task management.
Outpost alternativeFeature comparison for Google Workspace teams evaluating Outpost vs Drag.
Sortd alternativeWhy thousands of Google Workspace teams are switching from Sortd to Drag.
Trengo alternativeFeature comparison for Google Workspace teams evaluating Trengo vs Drag.
Zendesk alternativeWhy Gmail-based support teams switch from Zendesk to a native inbox solution.
Customers
Stories from teams running on Drag.
- Customer success stories
How teams at CBH Homes, Boosted Commerce, and more save hours with Drag.
- CBH Homes
How one of America's largest homebuilders manages customer communication in Gmail.
- Northern Wide Plank
How a premium flooring company streamlined operations with shared inboxes.
- Waste Logics
How a waste management platform handles client support inside Gmail.
Resources
Learn, follow along, and grow with Drag.
- Blog
AI agents, shared inboxes, and the future of email at work from the Drag team.
- Pricing
Starter from $12, Plus from $18 with AI, Pro from $24 with Agent. Free trial included.
- Academy
Video courses and tutorials for getting the most out of Drag.
- Changelog
Latest product updates, new features, and improvements.
- Roadmap
See what the Drag team is building next and vote on upcoming features.
- Help center
Guides, FAQs, and troubleshooting for setting up and using Drag.
- Love Drag
Share your feedback and see what other teams love about Drag.
- Trust center
Security certifications, compliance documentation, and data handling practices.
Get started
Try Drag, book a demo, or download the app.
- Book a demo
Schedule a 30-minute walkthrough tailored to your team's workflow.
- Watch demo
Watch a three-minute overview of Drag's key features in action.
- Sign up
Create your free Drag account and start collaborating in Gmail today.
- Chrome extension
Install and turn Gmail into a shared inbox in under two minutes.
- Web app
Access your shared inbox from Chrome, Firefox, Safari, or Edge.
- Desktop app
Native app for macOS and Windows for a faster inbox experience.
- iOS app
Shared inbox on iPhone with Kanban boards, assignments, and team chat.
- Android app
Shared inbox on Android with Kanban boards, assignments, and team chat.
Partners
Work with Drag.
Legal
Policies and compliance.
- Privacy policy
How Drag handles personal data, cookies, and third-party integrations.
- Terms and conditions
Terms of service for using Drag's platform and related services.
- Security
Data security practices, encryption, infrastructure, and privacy policies.
- GDPR
Drag's processes and compliance measures for GDPR.