Explore

Explore Drag

Everything Drag offers: product features, solutions for every team, comparisons, customer stories, and resources. Start anywhere.

Drag AI

AI that reads, thinks, and resolves.

Inbox

Shared inbox, assignments, drafts, collision detection, tags, templates, and sequences.

Channels

Email, WhatsApp, live chat, and help center in one place.

Workflow

Workspaces, task management, automations, analytics, integrations, and platform apps.

Solutions

Shared inbox for every team.

Gmail-native tools

Extensions that live inside Gmail. The comparison is depth: these add features to the inbox; Drag is a full support platform (channels, AI, MCP, its own apps) built on Gmail. Start with the complete shared inbox guide. Drag's answer: the platform, not another extension.

Team inbox platforms

Platforms your email migrates into: their servers become the system of record. Drag matches the surfaces (web, desktop, mobile) but is built on Gmail, so nothing migrates in and your mail is never hostage. Drag's answer: every surface, none of the migration.

Help desk platforms

Classic ticketing suites. The comparison is help-desk outcomes without help-desk migration, pricing stacks, or per-agent AI add-ons. The field, honestly ranked: the best help desk software and what's actually free. Drag's answer: help-desk outcomes in Gmail.

Chat-first and multichannel

Platforms built around live chat and channel breadth, often with conversation-based billing. The comparison is one flat meter versus several. The field: the best live chat software. Drag's answer: chat and WhatsApp in one queue.

AI-first and outcome-priced

Vendors whose AI bills per resolution or per conversation. The comparison is a meter that scales with success versus AI included in the seat. The definitive numbers: The State of AI Support Pricing 2026. Drag's answer: AI included in the seat, unmetered in-app.

Outgrowing the free default

Google Groups is not a competitor: it is where most Workspace teams start, free, and honestly fine at small scale. The comparison is graduation: what ownership, boards, and AI cost, and when they are worth it.

AI email assistants

Personal AI for one busy inbox: a different category from shared-inbox platforms, and the honest routing goes both ways: teams belong on a support platform; individuals belong here.

Discontinued

Products that shut down, and the honest 2026 answer for the teams they left behind.

Customers

Stories from teams running on Drag.

Resources

Learn, follow along, and grow with Drag.

Get started

Try Drag, book a demo, or download the app.

Partners

Work with Drag.

Legal

Policies and compliance.