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Explore Drag
Everything Drag offers: product features, solutions for every team, comparisons, customer stories, and resources. Start anywhere.
Drag AI
AI that reads, thinks, and resolves.
- Product overview
All-in-one shared inbox with AI, Kanban boards, and team collaboration inside Gmail.
- AI overview
Agents, intelligence, and five built-in AI features with no per-seat add-ons.
- Intelligence
Connects Gmail, Drive, Notion, Confluence, and 20+ sources into one knowledge layer for AI.
- AI Drafts
AI completes email replies using your team's tone and past conversations, with source citations.
- AI Classification
Automatically tags every email by intent, urgency, and sentiment with no rules to configure.
- AI Summaries
Concise thread summaries highlighting key points, decisions, and next steps.
- AI Co-pilot
Ask your shared inbox anything in plain English and get answers in seconds.
- AI Knowledge Base
Connect Gmail, Drive, Notion, help docs, and PDFs into a grounded AI knowledge source.
- Drag Agent
Reads, classifies, retrieves context, takes action, and resolves or escalates autonomously.
Inbox
Shared inbox, assignments, drafts, collision detection, tags, templates, and sequences.
Channels
Email, WhatsApp, live chat, and help center in one place.
Workflow
Workspaces, task management, automations, analytics, integrations, and platform apps.
Solutions
Shared inbox for every team.
- Customer service
How support teams use Drag to manage tickets and SLAs inside Gmail.
- Sales
Manage leads and close deals faster from inside the inbox where conversations happen.
- Operations
Manage operational workflows, tasks, and team communication inside Gmail.
- HR
Handle employee requests, onboarding, and recruitment communication inside Gmail.
- IT
Turn Gmail into an IT service desk. Triage requests, track incidents, and manage assets.
- Ecommerce
Manage orders, returns, and customer support inside Gmail with shared inboxes.
- Logistics
Manage shipments, vendor communication, and logistics workflows inside Gmail.
- Manufacturing
Manage supplier emails, purchase orders, and production workflows inside Gmail.
- Professional services
Manage client projects, deliverables, and team communication inside Gmail.
- Real estate
Manage leads, listings, transactions, and team coordination inside Gmail.
- Travel
Manage bookings, guest inquiries, and travel operations inside Gmail.
Gmail-native tools
Extensions that live inside Gmail. The comparison is depth: these add features to the inbox; Drag is a full support platform (channels, AI, MCP, its own apps) built on Gmail. Start with the complete shared inbox guide. Drag's answer: the platform, not another extension.
Hiver alternativeSide-by-side feature and pricing comparison for Gmail teams switching from Hiver.
Gmelius alternativeFeature, pricing, and conversation-limit comparison between Gmelius and Drag.
Keeping alternativeHow Keeping and Drag compare for customer support, sales, and task management.
Sortd alternativeWhy thousands of Google Workspace teams are switching from Sortd to Drag.
Team inbox platforms
Platforms your email migrates into: their servers become the system of record. Drag matches the surfaces (web, desktop, mobile) but is built on Gmail, so nothing migrates in and your mail is never hostage. Drag's answer: every surface, none of the migration.
Front alternativeSide-by-side comparison for Google Workspace teams evaluating Front vs Drag.
Missive alternativeFull comparison for Gmail teams evaluating Missive vs Drag: AI, MCP, help center, pricing.
Helpwise alternativeStandalone multichannel inbox with tier-gated AI vs Gmail-native AI included: honest Drag vs Helpwise comparison.
Zoho TeamInbox alternativeThe $6 seat, and the migration it includes.
Help desk platforms
Classic ticketing suites. The comparison is help-desk outcomes without help-desk migration, pricing stacks, or per-agent AI add-ons. The field, honestly ranked: the best help desk software and what's actually free. Drag's answer: help-desk outcomes in Gmail.
Zendesk alternativeWhy Gmail-based support teams switch from Zendesk to a native inbox solution.
Freshdesk alternativeWhy Gmail-based support teams switch from Freshdesk to a native inbox solution.
Help Scout alternativeWhy Gmail-based teams switch from Help Scout to a native inbox solution.
HappyFox alternativeWhy Google Workspace support teams choose Drag over HappyFox.
Re:amaze alternativeThe Gmail-native alternative to Re:amaze: AI drafting included from $18, unlimited conversations, and support that runs where your email already lives.
Gorgias alternativeFlat per-seat pricing vs the Gorgias ticket meter: honest Drag vs Gorgias comparison for ecommerce.
Groove (Helply) alternativeGroove became Helply's $1-per-ticket desk: honest Drag vs Groove (Helply) comparison for the teams it priced out.
Chat-first and multichannel
Platforms built around live chat and channel breadth, often with conversation-based billing. The comparison is one flat meter versus several. The field: the best live chat software. Drag's answer: chat and WhatsApp in one queue.
- Crisp alternative
Per-seat vs per-workspace pricing at every team size: honest Drag vs Crisp comparison.
Trengo alternativeFeature comparison for Google Workspace teams evaluating Trengo vs Drag.
Tidio alternativeChat-first widget with conversation quotas vs seat-flat AI: honest Drag vs Tidio comparison.
AI-first and outcome-priced
Vendors whose AI bills per resolution or per conversation. The comparison is a meter that scales with success versus AI included in the seat. The definitive numbers: The State of AI Support Pricing 2026. Drag's answer: AI included in the seat, unmetered in-app.
- Fin (Intercom) alternative
Flat, predictable pricing vs per-outcome AI fees: honest Drag vs Fin (formerly Intercom) comparison.
Kayako alternativeWhat differentiates Drag from Kayako for customer support inside Gmail.
- Parahelp alternative
Autonomous per-resolution agent vs seat-included AI: honest Drag vs Parahelp comparison.
Outgrowing the free default
Google Groups is not a competitor: it is where most Workspace teams start, free, and honestly fine at small scale. The comparison is graduation: what ownership, boards, and AI cost, and when they are worth it.
AI email assistants
Personal AI for one busy inbox: a different category from shared-inbox platforms, and the honest routing goes both ways: teams belong on a support platform; individuals belong here.
Discontinued
Products that shut down, and the honest 2026 answer for the teams they left behind.
Customers
Stories from teams running on Drag.
- Customer success stories
How teams at CBH Homes, Boosted Commerce, and more save hours with Drag.
- CBH Homes
How one of America's largest homebuilders manages customer communication in Gmail.
- Northern Wide Plank
How a premium flooring company streamlined operations with shared inboxes.
- Waste Logics
How a waste management platform handles client support inside Gmail.
Resources
Learn, follow along, and grow with Drag.
- Blog
AI agents, shared inboxes, and the future of email at work from the Drag team.
- Pricing
Starter from $12, Plus from $18 with AI, Pro from $24 with Agent. Free trial included.
- Cost calculator
Compare 17 shared inbox and help desk tools by real monthly cost at your team size and AI volume.
- Academy
Video courses and tutorials for getting the most out of Drag.
- Changelog
Latest product updates, new features, and improvements.
- Roadmap
See what the Drag team is building next and vote on upcoming features.
- Help center
Guides, FAQs, and troubleshooting for setting up and using Drag.
- Love Drag
Share your feedback and see what other teams love about Drag.
- Trust center
Security certifications, compliance documentation, and data handling practices.
Get started
Try Drag, book a demo, or download the app.
- Book a demo
Schedule a 30-minute walkthrough tailored to your team's workflow.
- Watch demo
Watch a three-minute overview of Drag's key features in action.
- Sign up
Create your free Drag account and start collaborating in Gmail today.
- Chrome extension
Install and turn Gmail into a shared inbox in under two minutes.
- Web app
Access your shared inbox from Chrome, Firefox, Safari, or Edge.
- Desktop app
Native app for macOS and Windows for a faster inbox experience.
- iOS app
Shared inbox on iPhone with Kanban boards, assignments, and team chat.
- Android app
Shared inbox on Android with Kanban boards, assignments, and team chat.
Partners
Work with Drag.
Legal
Policies and compliance.
- Privacy policy
How Drag handles personal data, cookies, and third-party integrations.
- Terms and conditions
Terms of service for using Drag's platform and related services.
- Security
Data security practices, encryption, infrastructure, and privacy policies.
- GDPR
Drag's processes and compliance measures for GDPR.