What MCP (Model Context Protocol) means for customer support in 2026: how it works, which support platforms have an MCP server, what you can do with it, and how to run your shared inbox from Claude or ChatGPT.
Nick Timms · Jun 20, 2026 · 12 min readLatest
AI tools like Claude and ChatGPT can now manage your team's email through MCP. We compare every shared inbox tool for AI compatibility — Front, Hiver, Help Scout, Freshdesk, Superhuman, and DragApp — with a setup guide for the one that works.
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