Your inbox organises itself.
Every email that arrives gets tagged automatically, by intent (billing, support, sales, feature request), urgency (high, medium, low), and sentiment (positive, neutral, frustrated). No rules to write. No filters to maintain. The brain learns from your inbox patterns and gets smarter over time.
Included in Plus ($18/mo) and Pro ($24/mo). No per-seat AI add-on.
INCOMING EMAILS
Duplicate charge on invoice #4201
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How it works
The end of manual tagging.
Most shared inbox tools make you build rules: if subject contains ‘refund’, tag as billing. If from @enterprise.com, tag as priority. Those rules break the moment your inbox changes. Drag’s classification learns from how your team actually works (what gets assigned to billing, what gets escalated, what gets resolved fast) and applies those patterns automatically.
Intent detection
Intent detection: billing, support, sales, and more.
The AI reads the full thread, not just the subject line, and determines what the email is actually about. Billing disputes, feature requests, onboarding questions, sales inquiries. Each gets the right tag automatically.
Priority scoring
Urgency scoring: surface what matters.
Priority emails rise automatically. A frustrated customer mentioning legal action gets flagged instantly. A low-stakes feature suggestion stays in the queue. Your team focuses on what matters without triaging manually.
Sentiment analysis
Sentiment analysis: know the tone before you read.
Spot frustrated customers before they escalate. See which threads are positive, which are neutral, and which need careful handling, at a glance, before you open a single email.
Explore Drag AI
See AI in your inbox.
Drafts, classification, summaries, co-pilot, all included. No extra cost, no per-agent pricing.
200,000+ users · 4.7 on G2 · CASA & SOC 2 certified
