Terms of use

Last updated: 13 October 2026

PLEASE READ THE FOLLOWING TERMS CAREFULLY BECAUSE, BY ACCESSING DRAGAPP.COM OR DOWNLOADING, INSTALLING AND USING ANY OF THE DRAG SERVICES, YOU ACCEPT AND AGREE TO THEM. PLEASE ALSO READ OUR PRIVACY POLICY TO LEARN HOW WE COLLECT AND USE INFORMATION.

Welcome to Drag

These Drag Service Terms (these “Terms”) explain the relationship between DragApp.com Ltd. (“Drag”, “DragApp”, “we” or “us”) and you when you (i) access and use DragApp.com and its related domains (together, the “Site”) and/or (ii) download, install, use and in some cases purchase Drag’s proprietary software applications, browser extensions, integrations and AI features (including all related documentation, updates and upgrades) and any other services offered through the Site (the “Drag Services”).

These Terms govern visitors’ access to and use of the public areas of the Site, as well as access to and use of the Drag Services. Unless otherwise indicated, “Drag Services” as used throughout these Terms includes the public areas and the Drag Services. For the purposes of these Terms, “you” or “your” refers to you as a visitor to or registered user of the Drag Services.

THESE TERMS, TOGETHER WITH OUR PRIVACY POLICY AND, WHERE IT APPLIES, OUR DATA PROCESSING AGREEMENT, FORM AN AGREEMENT BETWEEN YOU AND DRAG. BY USING THE DRAG SERVICES, YOU REPRESENT TO US THAT YOU ARE LEGALLY COMPETENT TO ENTER INTO THIS AGREEMENT AND THAT YOU ARE USING THE DRAG SERVICES FOR BUSINESS PURPOSES AND NOT AS A CONSUMER. IF YOU ARE USING THE DRAG SERVICES ON BEHALF OF YOUR EMPLOYER, YOUR ACCEPTANCE OF THESE TERMS IS DEEMED AN AGREEMENT BETWEEN YOUR EMPLOYER AND DRAG AND YOU REPRESENT AND WARRANT THAT YOU HAVE AUTHORITY TO BIND YOUR EMPLOYER TO THESE TERMS.

Description of Service

Drag provides a SaaS (Software as a Service) to help teams manage email and other communications. You understand and agree that the Drag Services are provided on an AS IS and AS AVAILABLE basis. To the fullest extent permitted by law, Drag excludes all warranties, conditions and other terms not expressly set out in these Terms, and disclaims all responsibility and liability for the availability, timeliness or reliability of the Drag Services. Drag also reserves the right to modify, suspend or discontinue the Drag Services with or without notice at any time and without any liability to you.

Google compliance disclosure

Drag’s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Third-party services

The Drag Services connect to services provided by third parties, such as Gmail, Google Workspace and WhatsApp. Your use of those services is governed by their own terms. Drag is not responsible for third-party services, and the Drag Services may be affected by changes to, or the unavailability of, those services.

AI features

Some Drag Services use artificial intelligence (“AI Features”), for example to draft replies, apply tags, summarise conversations or answer questions. Output generated by AI Features may be inaccurate, incomplete or inappropriate. You are responsible for reviewing any output before you rely on it, send it or act on it, and Drag is not liable for any output or for any action taken based on it. To provide AI Features, Drag processes Your Content through the sub-processors listed at trust.dragapp.com.

Use of Drag Service

You agree that you are responsible for your own communications and for any consequences thereof. Your use of the Service is subject to your acceptance of and compliance with the Agreement, including the Drag Privacy Policy (“Privacy Policy”), located at www.DragApp.com/privacy or such other URL as Drag may provide from time to time.

You are responsible for providing the equipment and services that you need to access, download, install and use the Drag Services. Drag does not guarantee that the Drag Services are accessible on any particular equipment or device or with any particular software or service plan.

You are responsible for all activities that occur through your Account, whether or not authorized by you. Please do not share your Account with any other person.

You agree that you will use the Service in compliance with all applicable local, state, national, and international laws, rules and regulations, including data protection laws and any laws regarding the transmission of technical data exported from your country of residence. You shall not, shall not agree to, and shall not authorize or encourage any third party to: (i) use the Service to upload, transmit or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, contains viruses, or is otherwise objectionable as reasonably determined by Drag; (ii) upload, transmit or otherwise distribute content that infringes upon another party’s intellectual property rights or other proprietary, contractual or fiduciary rights or obligations; (iii) prevent others from using the Service; or (iv) use the Service for any fraudulent or inappropriate purpose. Violation of any of the foregoing may result in immediate suspension or termination of this Agreement, and may subject you to penalties and other legal consequences. Drag reserves the right, but shall have no obligation, to investigate your use of the Service in order to determine whether a violation of the Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request.

Content of the Service

The Drag Services allow you to upload, transmit and use information and other content to and through the Drag Services (collectively, “Your Content”). You are solely responsible for the accuracy, quality, legality and means by which you acquired Your Content. You understand that Drag will use Your Content to provide the Drag Services to you. You have or will obtain all rights necessary to provide Your Content to Drag and you hereby grant Drag a worldwide license to use, reproduce, transmit, display and adapt your Content as necessary for Drag to provide the Drag Services to you in accordance with these Terms.

Information collected by your internet or mobile service provider and other third parties is used, stored, transferred and disclosed pursuant to your internet or mobile service provider’s or the third party’s terms, policies and practices. We encourage you to carefully consider disclosure of any information that might be accessible to others. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Drag Services, including the security of your own accounts and devices.

Paid Drag Service

Drag offers enhanced Drag Services for a fee (“Paid Drag Service”), at the then-current rates as described at www.DragApp.com/pricing (“Fee Structure”). The Paid Drag Service may include allowances of AI credits, and you may purchase additional AI credits. Drag reserves the right to change the Fee Structure upon thirty (30) days advanced notice to paying customers.

Drag does not store, process or transmit any of your credit card data but relies entirely on Stripe, Inc. to handle these functions. Payments due for the Paid Drag Services are subject to the terms of the online order process at https://stripe.com/terms/US. If you do not agree to Stripe’s terms, then please do not sign up for the Paid Drag Service.

Your Paid Drag Service will not be activated until your first payment is received. Payments are due in accordance with the Fee Structure every thirty (30) days in advance or every one (1) year in advance, depending on the plan purchased. Both monthly and annual fees are automatically charged to the credit card that you provided when you registered for the Paid Drag Service. To cancel the Paid Drag Service, please request cancellation via our cancellation form. We begin to process cancellation requests immediately, but your credit card provider may require several days to process your cancellation request. We are not responsible for delays caused by your credit card company. Any charges made after the date of the cancellation request will be refunded.

If payment in full of any amount owed to Drag under these Terms is not received by Drag within thirty (30) days after such payment has become due, such amounts will thereafter bear interest at the rate 0.05% per day or the maximum rate permitted by applicable law, whichever is less. If any payment due Drag is collected at law or through an attorney at law or under advice therefrom or through a collection agency, you agree to pay all costs of collection, including, without limitation, all court costs and reasonable attorneys’ fees.

Except for charges made after the date of a cancellation request, we do not offer any refunds for Paid Drag Services or AI credits. You will have access to these services for the remaining monthly or annual plan that you have selected.

Intellectual Property Rights

Drag’s Intellectual Property Rights. You acknowledge that Drag owns all right, title and interest in and to the Service, including without limitation all intellectual property rights (the “Drag Rights”), and such Drag Rights are protected by international intellectual property laws. Accordingly, you agree that you will not copy, reproduce, alter, modify, or create derivative works from the Service. You also agree that you will not use any robot, spider, other automated device, or manual process to monitor or copy any content from the Service. The Drag Rights include rights to (i) the Service developed and provided by Drag; and (ii) all software associated with the Service.

Your Intellectual Property Rights. Drag does not claim any ownership in any of the content that you upload, transmit or store in your Drag account. We will not use any of your content for any purpose except to provide you with the Service or as required by law.

Representations and Warranties

You represent and warrant that (a) all of the information provided by you to Drag to participate in the Services is correct and current; (b) you have all necessary right, power and authority to enter into this Agreement and to perform the acts required of you hereunder; and (c) you have a lawful basis under applicable data protection laws for any personal data included in Your Content and for your instructions to Drag in relation to it.

Privacy and Data Protection

As a condition to using the Service, you agree to the terms of the Drag Privacy Policy as it may be updated from time to time. Drag understands that privacy is important to you. You do, however, agree that Drag may monitor, edit or disclose your personal information, if required to do so in order to comply with any valid legal process or governmental request (such as a search warrant, subpoena, statute, or court order), or as otherwise provided in these Terms of Use and the Drag Privacy Policy.

Where Drag processes personal data on your behalf as a processor, the Drag Data Processing Agreement available at trust.dragapp.com (“DPA”) applies and forms part of these Terms. The current list of Drag’s sub-processors is available at trust.dragapp.com.

Account Inactivity

After a period of inactivity, whereby a user fails to login to an account for a period of six months, Drag reserves the right to disable or terminate the account. If an account has been deactivated for inactivity, the username associated with that account may be given to another user without notice to you or such other party.

Limitation of Liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to the paragraph above, Drag will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any: (i) loss of profits, revenue, business, contracts or anticipated savings; (ii) loss or corruption of data; (iii) loss of goodwill or reputation; (iv) indirect, special or consequential loss; (v) loss arising from third-party services; or (vi) loss arising from output generated by AI Features, in each case arising under or in connection with these Terms, the DPA or the Drag Services.

Subject to the first paragraph of this section, Drag’s total liability to you arising under or in connection with these Terms, the DPA and the Drag Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees paid by you to Drag in the three (3) months immediately before the event giving rise to the claim.

Indemnification

You agree to indemnify and defend Drag and its affiliates, directors, officers, employees and agents from and against all Claims brought against Drag by any third party arising from your use of the Drag Services, Your Content, your instructions to Drag or any violation of these Terms, the rights of a third party or applicable law, including data protection laws. Your indemnification obligations apply to any applicable actions taken under your Account. Drag reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification hereunder. In any event, no settlement that affects the rights or obligations of Drag may be made without Drag’s prior written approval.

Modifications to Terms

We may modify these Terms at any time. Modifications become effective immediately upon your first access to or use of the Drag Services after the “Last updated” date at the top of this page. Your continued access or use of the Drag Services after the modifications become effective is deemed your conclusive acceptance of the modified Terms.

Termination

These Terms will automatically terminate when you fail to comply with any term or condition of these Terms. Upon termination, you will cease all use of the Drag Services and will destroy any copy (full or partial) of any and all parts of the Drag Services in your possession or control. Termination will not limit any of Drag’s other rights or remedies at law or in equity. The sections on Paid Drag Service (as to amounts owed), Intellectual Property Rights, Limitation of Liability, Indemnification, Remedies and Choice of Law survive termination.

Taxes

You are solely responsible for any and all duties, taxes, levies or fees (including any sales, use or withholding taxes) imposed on or in connection with these Terms or the Drag Services by any authority.

Remedies

You agree that a breach or a threatened breach of these Terms will cause injury to Drag for which money damages will not provide an adequate remedy and Drag will be entitled to seek equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages.

Choice of Law

Jurisdiction. These Terms of Use will be governed by and construed in accordance with the laws of England and Wales, without giving effect to its conflict of laws provisions or your actual state or country of residence. Any claims, legal proceeding or litigation arising in connection with the Service will be brought solely in England and Wales, and you consent to the jurisdiction of such courts.

Contact Us

If you have any questions about these Terms, please contact us at access@dragapp.com.