Everything your team needs, inside Gmail.

Drag turns Gmail into a workspace for teams: shared inboxes, boards, automation, and Varley, Drag’s AI, all from the place your team already works.

60+ features across 8 categories

Start free trial Book a demo

12 features

Varley

Drag’s AI. It drafts, answers, acts and resolves.

Meet Varley
Drag’s AI, and the four ways it works
Copilot
Ask Varley, then let it act
Agents
Varley resolves conversations on its own
Intelligence
What Varley knows, and the tools it acts in
Assists
Varley in every email: drafts, tags, summaries
AI Drafts
Varley drafts replies in your team’s voice
AI Classification
Varley tags by intent, urgency and sentiment
AI Summaries
Instant thread summaries for long conversations
AI Knowledge Base
Varley answers from your docs and past resolutions
AI credits
What Varley costs, in plain numbers
AI sentiment detection
Detect customer mood and urgency automatically
AI auto-tagging
Classify and tag emails without manual rules

VarleyCopilot

Ask Varley to do something

Meet Varley →

9 features

Shared Inbox

Email management, reimagined.

Shared inbox
Manage shared emails from inside Gmail
Email management
Board views, aliases, send as team, private emails
Email assignment
Assign emails and tasks to team members
Shared drafts
Collaborate on email replies before sending
Collision detection
Prevent duplicate replies on the same email
Aliases / send as team
Reply as support@, sales@, or any shared alias
Email notes
Add internal notes invisible to the customer
Email tracking
Read receipts and open tracking for Gmail
Private emails
Take a shared conversation private when needed

Rachel Martinez

BILLING

Urgent: Payment processing errorHi team, we are seeing intermittent failures on checkout

Just now

Lisa Park4

SUPPORTURGENT

Order #4821 - shipping damageHi, I received my order today but the packagi...

2m ago

Tom Bradley2

SALES

Partnership proposal Q3Thanks for sending this over. I have reviewed the...

15m ago

Daniel Okonkwo7

BILLING

API rate limit increase requestWe are hitting the 1000 req/min ceiling during...

1h ago

Accounts Payable

BILLING

Invoice #INV-2026-0391Please find attached invoice for April services...

5h ago

Maya Singh3

PRODUCT

Re: Onboarding checklist feedbackThe new walkthrough is much better. One sm...

3h ago

Chris Muller

FEATURE

Feature request: Slack thread syncWould it be possible to have Slack thread...

1d ago

Email assignment →

5 features

Channels

Every conversation, one place.

Rachel Martinez

SUPPORT

Hi, my parcel says delivered but nothing has arrived. Can you check?

Just now

Lisa Park

SUPPORT

Hi, is my order still arriving Thursday? The tracking has not updated since Monday.

9:12

Accounts Payable

BILLING

Invoice #INV-2026-0412Please find attached the invoice for September services

Tom Bradley

BILLING

Can you resend the receipt to this number?

11:40

Maya Singh3

SALES

Bulk order pricing for Q4We are looking at 400 units and would like to understand the tiers

Tue

Rachel Martinez

SUPPORT

Following up on the replacement part, any news?

Mon

DevOps Team4

FEATURE

API rate limit increase requestWe are hitting the 1000 req/min ceiling during peak

Chris Muller

Sending the delivery photo now, one moment

Fri

WhatsApp →

13 features

Workspaces

Your work, visualised your way.

Workspaces
Kanban, list, and preview board views
Task management
Tasks, subtasks, due dates, checklists in Gmail
Files
Upload and share files on cards
Checklists
Add subtask checklists to any email card
Colour-coded labels
Visually organise your inbox with colour
Board views
Kanban, list, and preview. Switch in one click
Saved views
Save custom filtered views for quick access
Default views
Assigned to me, unread, pending, closed. Built-in
Filters
Filter by assignee, tag, date, status, or any field
Custom fields
Add custom data fields to any email card
Card templates
Pre-fill cards with standard fields and checklists
Merge cards
Combine duplicate conversations into one card
Card links
Shareable permalinks for any card

Rachel Martinez

Just now

Urgent: Payment processing error Hi team, we are seeing intermittent failures on checkout

BILLING

Support Team9

11h ago

Discrepancy in Payment Amount Hi, We just checked and it's all correct in your...

AWAITING RESPONSE

'Lisa Park' via Support

Friday

Fwd: Meeting Tomorrow Delivery Confirmation - Silver Spring, MD -...

ACTION REQUIREDAI DRAFT

Support, James6

Friday

Re: Automation rules not saving There are only these three: James Kim...

FYIAI DRAFT

Support Team6

Monday

search functionality downgraded Hi Eliot, Just a quick update: we found the issue...

FYI

Support Team5

18 Feb

PRO User request GDPR Data Processing Agreement (DPA) and SCCs Hi Enrico,...

NEUTRAL

Daniel, Support3

5 Apr

Refresh needed when adding notes to card Hi Daniel, Our team confirmed that this is t...

FYI

Escalated0

Workspaces →

6 features

Collaboration

Your team, always in sync.

Collaboration
Internal chat, @mentions, shared drafts, notes
Shared tags
Shared labels to organise boards across your team
Team chat
Internal chat per card, @mentions, notes
Shared contacts
Unified contact list across email and WhatsApp
@mentions
Tag a team member to get their attention on any card
Activity log
Full audit trail of every action on every card

Refund request - order ORD-8842

Today

Marcus Johnson16:04

Stripe shows two captures on this order, 09:14 and 09:15.

Sarah Chen16:11

Refunding the duplicate now, original stays.

Elena Rodriguez16:20

@sarah worth saying they are annual since 2023 in the reply.

Write a comment... (@ to mention)

Collaboration →

12 features

Automation

Less manual work. More impact.

Automations
Auto-tagging, auto-routing, auto-responder, SLA rules
Email templates
Reusable email templates with custom fields
Email sequences
Automated follow-up email sequences
Automation rules
Visual IF/THEN rule builder for your inbox
Auto-tagging
AI and rule-based email classification
Auto-routing
Route emails to the right board automatically
Auto-responder
Instant automatic replies triggered by rules
Round-robin assignment
Distribute emails evenly across your team
Load balancer
Route to the agent with the fewest open cards
SLA rules
Response time targets with automatic escalation
Time-based rules
Trigger actions based on business hours or elapsed time
Custom notifications
Get alerts when specific conditions are met

All boardsAll statuses5 of 6 activeNew automation

Support(4 automations)

Tag invoices

Active

When: New conversation (inbound) is created, Subject contains invoice·Then: Apply tag Billing

Route billing to Accounts

Active

When: Tag is added: Billing·Then: Move to Accounts / To Do

Acknowledge on arrival

Active

When: New conversation (inbound) is created·Then: Send email: We have your message

Escalate if unanswered

Active

When: New conversation (inbound) is created·Then: Send notification

Sales(2 automations)

Round robin new enquiries

Active

When: New conversation (inbound) is created·Then: Assign among 4 users

Weekend auto-reply

Inactive

When: New conversation (inbound) is created·Then: Send email: Back on Monday

Automations →

8 features

Reporting

Insights into your team’s performance.

Reporting & analytics
Team workload, response times, tag reports
Card reports
Track card status, response times, and workload
Team analytics
Response times, resolution rates, and email volume per agent
Tag reports
Track work volume by category and tag
Response time tracking
Measure first-reply and resolution times
Email volume
Track incoming and outgoing email trends over time
Workload distribution
See how work is distributed across your team
CSV export
Download any report for analysis in spreadsheets

CardsActivityTagsUsers

SupportAll

Aug 11, 2026 – Sep 9, 2026Business hours only

Download

AssignedEmails sentFirst response timeAvg response timeResolution time

12m 40sAvg response time↓18%

214Cards

Avg response time

6m 12s

9m 48s

14m 5s

21m 30s

Reporting & analytics →

8 features

Platform & Integrations

Connect everything. Control everything.

Integrations
Zapier (5,000+ apps), Google Workspace, WhatsApp
MCP Server
Connect any AI tool to your inbox
Google Workspace
Deep integration with Gmail, Calendar, Drive, and Meet
Google Calendar
Auto-create events and reminders from email tasks
Zapier
Connect to 5,000+ apps with pre-built automations
REST API
Build custom integrations and automations
Custom roles & permissions
Admin, editor, and viewer roles per board
Admin panel
Manage users, boards, and settings from one place

MCP session

Show me unread emails on the Support board, and assign anything billing-related to Sarah

Found 3 unread threads on Support:

1. Sarah Mitchell · Order #4821 - shipping damage

URGENT

2. Accounts Payable · Invoice #INV-2026-0391

BILLING

3. DevOps Team · API rate limit increase

ENGINEERING

✓ Invoice #INV-2026-0391 assigned to Sarah

used: list_threads · move_thread

MCP server →

See every page on the site

Available on

Chrome

Web

Desktop

iOS

Android data_objectAPI hexagonMCP

240,000+ users since 2017 · 4.7 · 1,200+ reviews · CASA & SOC 2 certified

Drag · with Varley

The inbox your team and Varley work in together

Shared inbox, boards, live chat and WhatsApp for Gmail teams, with Varley, Drag’s AI, included from $18. Plus an MCP server your own AI tools can drive.

Start free trial Book a demo

7-day trial, no card required4.7 · 1,200+ reviews

Gmail extension

Web app

Desktop

iOS + Android

API

MCP server: works with Claude, ChatGPT, Gemini, Copilot, Cursor

Everything your team needs, inside Gmail.

Varley

Meet Varley

Copilot

Agents

Intelligence

Assists

AI Drafts

AI Classification

AI Summaries

AI Knowledge Base

AI credits

AI sentiment detection

AI auto-tagging

Shared Inbox

Shared inbox

Email management

Email assignment

Shared drafts

Collision detection

Aliases / send as team

Email notes

Email tracking

Private emails

Channels

Email

WhatsApp

Live chat

Help center

Google Groups

Workspaces

Workspaces

Task management

Files

Checklists

Colour-coded labels

Board views

Saved views

Default views

Filters

Custom fields

Card templates

Merge cards

Card links

Collaboration

Collaboration

Shared tags

Team chat

Shared contacts

@mentions

Activity log

Automation

Automations

Email templates

Email sequences

Automation rules

Auto-tagging

Auto-routing

Auto-responder

Round-robin assignment

Load balancer

SLA rules

Time-based rules

Custom notifications

Reporting

Reporting & analytics

Card reports

Team analytics

Tag reports

Response time tracking

Email volume

Workload distribution

CSV export

Platform & Integrations

Integrations

MCP Server

Google Workspace

Google Calendar

Zapier

REST API