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The best Gmelius alternative is Drag.

Here’s a comparison for those that may be looking for a Gmelius alternative.

In a nutshell.

  • Both tools work inside Gmail and offer shared inbox, automations, analytics, integrations and mobile apps.
  • Gmelius’ prices swiftly raise as soon as your team grow or require more meaningful features.
  • Public reviews suggest that Drag has better usability and offers superior customer support.
  • Gmelius shares inboxes by duplicating emails across team members’ inboxes, posing data security issues.
  • Gmelius doesn’t offer features available in Drag such as merge cards or custom fields. But they do offer features not available in Drag such as Trello integration.
? Got a question about Gmelius?

Gmelius vs Drag: what’s right for your team?

If you are part of a team using Google Workspace and are looking for a collaboration tool in Gmail – definitely read on. We have designed this page to help you make a clear and simple decision and explore insights into why customers switch from Gmelius to Drag.

Both Drag and Gmelius offer a Gmail shared inbox with a broad range of collaboration and workflow features. However, there are key differences between them that may lead one to be a better fit for you. For example, Drag allows you to merge cards or to create custom fields that are specific to your workflows, while Gmelius cannot.

Picking the right tool between Gmelius vs Drag depends on your specific needs and workflow. And this choice doesn’t come down to only feature sets. Keep reading to discover other key differences between Gmelius vs Drag.

Pricing.

Both tools offer a 7-day free trial, however, Drag and Gmelius have very different approaches when it comes to pricing.

  • Drag offers a free plan for small teams with up to 3 users. Gmelius does not have a free plan.
  • Drag’s starter plan doesn’t limit number of users, number of shared conversations or rule executions.
  • Gmelius’ lowest plan only allows up to 5 users, and migrating between plans leads up to a 16x price jump.

Overall, Drag is less expensive than Gmelius. In addition, as your team grows, Drag’s pricing doesn’t spike like Gmelius’ pricing.

For example, for a team of 5 receiving 1,000 emails per month (average of 9 emails per agent per business day), this is how a price comparison looks like:

  • Price per month for 5 users
  • Price per month for 1 extra user
  • Shared conversations
  • Rules executions
  • Shared workspaces
  • Email assignment
  • Team chat and @mentions
  • Shared drafts
  • Shared email templates
  • Zapier integration

Drag Starter Plan

$50

$8

Unlimited

Unlimited

Unlimited

Gmelius Flex Plan

$99

$45

Up to 1,000

Up to 1,000

Unlimited

Gmelius’ “bait-and-switch” pricing model is often highlighted by customers on public reviews, like the one below.

Reviews.

According to reviews from business software reviews website G2, Drag outranks Gmelius in most ratings. But there are two that stand out: quality of support and usability. Most customers that switch from Gmelius to Drag report they did so for one of these reasons.

gmelius alternative

Quality of Support

94%

Good partner in doing business?

92%

Ease of Admin

87%

Ease of Setup

86%
Gmelius alternative

Quality of Support

87%

Good partner in doing business?

86%

Ease of Admin

84%

Ease of Setup

81%

Source: G2 reviews.

Customer Support.

When it comes to choosing software, customer support is key to consider.

Drag’s customer support is among the highest-rated ones in the shared inbox space and has been awarded several times. For example, Drag has been receiving the “Customers Love Us” badge from G2 (below) for 24 quarters in a row (and counting).

Gmelius alternative

Here at Drag, we pride ourselves on providing fast and personalized support to our customers. This is also highlighted very often in reviews from our customers.

If you are unhappy with the Gmelius customer support or are looking for a Gmelius alternative with special attention to support, Drag may be a good option for you.

Data Security.

Gmelius has built their architecture so that when an email is sent to a shared inbox, a copy of the email is sent to every individual user’s inbox. This mean that you can’t stop users from forwarding emails externally, for example. Or, if someone leaves the company or a specific team, every email sent to the shared inbox will still be in their inbox.

Needless to say, this dramatically increases the risk of data security breach.

With Drag, if someone leaves your company, they immediately lose access to any future and historical emails in a shared inbox. We do not duplicate emails across multiple inboxes. Technically, Drag shares the account permissions to access a specific inbox, which can be revoked at any time, with immediate effect.

Features.

Both Drag and Gmelius a broad range of email collaboration features in Gmail. For example, both applications offer shared inbox, kanban boards, email tracking, email templates, automations, reports and integrations. However, there are a few differences between the features sets of Drag and Gmelius.

For example, with Drag, you can merge cards together. This is useful when, for example, there are conversations with different points of contact in the same company, all about the same deal. You might want to merge them into a single deal card. This is not something that Gmelius offers.

Another feature that Drag offers but Gmelius lacks is custom fields. Custom fields provide a highly customizable approach to managing your business workflows. With them, you can create fields for each of your boards to manage a specific workflow. For example, deal values or lead job titles for sales teams, or years of experience for recruiting teams.

In contrast, Gmelius offers more integrations than Drag, such as integrations with Trello, Loom or Hubspot. If you need integrations with these tools that cannot be achieved through Zapier, then Gmelius might be a better fit for your team.

In summary, the best Gmelius alternative for you and your team will depend on your priorities and workflows needs. If you are looking for an affordable shared inbox in Gmail, Drag may be a good fit.

Affordable pricing.

Collaborate directly from Gmail over your 7-day free trial
– then choose a plan or continue for free.

Free

For small teams that need
the essentials.

$0

user / month, billed yearly.

$0 per user / month if billed monthly.

  • Up to 3 users
  • 1 WorkspaceA workspace can be a Shared Inbox, a Google Group, or a custom board.
  • Assign, mention, and team chat
  • Shared drafts
  • Collision detection
  • Email tracking
Try for Free

Starter

For teams starting with collaboration & automation.

$8

user / month, billed yearly.

$10 per user / month if billed monthly.

  • Unlimited users
  • Unlimited WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
  • Unlimited shared conversations
  • Unlimited integrations
  • Unlimited rule executions
  • Email templates
  • Email notes and subtasks
  • 1-month reporting window
Try for Free

Plus

For growing teams that need to scale work.

$12

user / month, billed yearly.

$15 per user / month if billed monthly.

  • Unlimited users
  • Unlimited WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
  • Unlimited shared conversations
  • Unlimited integrations
  • Unlimited rule executions
  • Email sequences
  • Merge cards
  • 6-month reporting window
Try for Free

Pro

For teams with advanced email workflows.

$16

user / month, billed yearly.

$20 per user / month if billed monthly.

  • Unlimited users
  • Unlimited WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
  • Unlimited shared conversations
  • Unlimited integrations
  • Unlimited rule executions
  • Custom fields
  • Priority support
  • 12-month reporting window
Try for Free
Front alternative

“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”

Anton von Rueden

President & COO @ Boosted Commerce

Read story

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