Varley · Drag’s AI
Meet Varley.
The AI inside Drag. It reads every email, knows what your team knows, drafts in your voice, and takes the next step when you say so.
- Included in Plus and Pro
- Asks before it acts
- Every action priced
What Varley does
One AI. Four ways it works for your team.
Ask Varley
Copilot
Copilot is where you talk to Varley, in Gmail and the Drag web app. Ask about your inbox in plain English, get answers from your real data, and let Varley take the next step when you approve it.
- ✓Answers from your real inbox, never a guess
- ✓Says exactly what it counted, across every board
- ✓Acts on up to 50 cards in one approved step
> Move everything from Stripe to Billing
✓ 18 cards moved to Billing
Let Varley act
Agents
Agent is Varley working on its own. It reads each conversation you hand it, pulls context from your tools, takes the step and resolves it, or hands it to your team with everything it found.
- ✓Works inside the brief you set
- ✓Acts in your tools: refunds, orders, tickets
- ✓Every action logged, every source cited
- ✓A hand-off to your team costs nothing
READ Refund request, annual plan, order #4821
LOOK UP Refund policy: 30 days from renewal
CHECK Renewed 45 days ago, outside the window
HAND OFF To Alex, with the policy and order attached
Outside its brief, so Varley handed it over. Hand-offs cost nothing.
What Varley knows
Intelligence
Intelligence connects everything your team knows and the tools it works in: emails, help articles, docs, Stripe, Slack, Zendesk and more. Varley grounds every answer in it, shows where each fact came from, and takes action in your tools.
- ✓Connect once, and all of Varley draws on it
- ✓Takes action in Stripe, Zendesk, Slack and more
- ✓Every answer cites its sources
Learns from
Gmail
WhatsApp- Help Center
Google Drive
Notion
Confluence- Files
- Websites
Takes action in
Stripe
Zendesk
Slack
HubSpot- Salesforce
Shopify
Linear
Jira
> What’s our refund window on annual plans?
Re: Annual refund, MarchRefund policy · Help CenterBilling terms.pdfVarley in every email
Assists
Before anyone opens a thread, Varley has tagged it by intent and urgency, summarised it if it runs long, and drafted a reply in your team’s voice. Your team reviews and sends.
- ✓Drafts, compose help, summaries, tagging and sentiment
- ✓Nothing to invoke, nothing to configure
- ✓Included from the Plus plan
Re: Invoice #4521, duplicate charge
Summary: charged twice for March, wants one refunded today.
Varley drafted a reply
Hi Lisa, you’re right, and we’ve refunded the duplicate charge. It should reach your card in 3 to 5 working days...
You decide
Ask it. Or let it act.
Copilot
Varley proposes. You approve.
Reading and searching happen instantly. Anything that sends, moves, edits or reaches a customer waits for your approval, with a preview of exactly what will happen.
Agent
Varley resolves. Or hands off.
Agent works inside the brief you set. When it can finish the job, it does. When it can’t, it hands the conversation to your team with everything it found.
Our rules for Varley
What Varley won’t do.
It won’t make things up.
Varley answers from your real inbox and knowledge. When something isn’t there, it says so plainly.
It won’t act without asking.
Anything that sends, moves, edits or reaches a customer waits for your approval, unless you’ve handed the job to Agent.
It won’t give itself permission.
What Varley may do is set in Drag’s code, action by action. The AI can’t change it.
It won’t press on after a failure.
If a step fails, Varley stops there and tells you in plain words, instead of carrying on as if it worked.
Pricing
Priced in plain numbers.
Varley is included in every Plus seat, and Pro doubles it. Every action has a published price, and anything you reject or cancel is free.
See every pricePlus
Varley included
2x
the Varley on Pro
$0.001
to tag an email
Where Varley works
Wherever your team already is.
In Gmail
The Drag extension puts Varley beside every thread, in the inbox your team already uses.
The Chrome extension →In the Drag web app
The same Varley in the web app, on your boards and your whole team’s inbox.
The web app →In your own AI
Connect Drag to Claude, ChatGPT and other assistants through Drag’s MCP server.
Drag’s MCP server →Want Varley in your own help desk, product or AI agent? varley.ai is Varley direct, through MCP and a REST API, in early access.
Frequently asked questions
What is Varley?
Varley is the AI built into Drag. It tags and summarises email, drafts replies in your team's voice, answers questions about your inbox in Copilot, and with Agent, resolves conversations on its own.
Is Varley the same as Drag AI?
Yes. Varley is the new name for Drag AI, from 28 September 2026. Everything Drag AI did, Varley does, and Copilot, Agents, Intelligence and Assists are now the four ways Varley works.
Is Varley the same as Copilot?
Copilot is the panel where you talk to Varley. Varley is the AI itself, and it works outside the panel too: tagging, summarising and drafting every email, and resolving conversations with Agent.
Does Varley send anything without asking?
Not in Copilot. Anything that sends, moves, edits or reaches a customer waits for your approval, with a preview of exactly what will happen. Agent is different by design: it acts on the conversations you hand it, inside the brief you set.
Where does Varley get its answers?
From your team's own data, through Intelligence: your inbox, help center, knowledge base, docs, and connected tools like Stripe, Slack and Zendesk. Answers and drafts cite their sources, so you can check them.
Which plans include Varley?
Plus and Pro include Varley with a monthly allowance of AI credits, and Pro includes twice as much. On Starter, you can add AI credits and use Varley in Copilot.
What does Varley cost beyond the plan?
Most teams never pay extra. If you run low, AI credits cost $0.01 each and never expire. Every price is published on our AI credits page.
Put Varley on your team’s inbox.
7-day free trial with 1,000 AI credits per seat. No card required.