Your inbox, from any AI tool.
Drag’s open-source MCP server gives Claude, ChatGPT, Gemini, Copilot, and Cursor 47 tools across 12 categories: read and reply to email, send WhatsApp messages, search threads, manage boards, and pull analytics, all through natural language.
Show me unread emails on the Support board
Found 3 unread threads on Support:
1. Sarah Mitchell · "Order #4821 - shipping damage"
2. Accounts Payable · "Invoice #INV-2026-0391"
3. DevOps Team · "API rate limit increase request"
What your AI can do.
47 tools across 12 categories, read and write. Everything your team does in Drag, an AI client can do by prompt.
list_threads · get_thread · reply_to_thread · send_new_email · search_threads · filter_threads · move_thread · move_threads_bulk
list_cards_in_column · get_card · create_card · update_card · move_card · archive_card
list_boards · get_board · list_columns · list_board_members · list_teams
list_articles · get_article · create_article · update_article · search_knowledge
get_response_times · get_avg_response_time · get_daily_activity · get_closed_activity
list_labels · add_label_to_thread · remove_label_from_thread · toggle_labels
get_whatsapp_conversation · list_whatsapp_templates · send_whatsapp_message · send_whatsapp_template
list_automations · toggle_automation · toggle_ai_drafts
search_contacts · get_contact_conversations · create_contact
add_comment · get_comment
list_tags · add_tag_to_card
create_task
See it in action.
Four real conversations, including WhatsApp, across different AI clients.
Show me all unread threads on Support. Summarise the top 3 and assign anything billing-related to Sarah.
Here are the 3 most recent unread threads on Support: 1. "Order #4821 - shipping damage" from Sarah Mitchell Customer reports damaged packaging on arrival. Photos attached. 2. "Invoice #INV-2026-0391" from Accounts Payable Requesting payment confirmation for March billing cycle. 3. "API rate limit increase" from DevOps Team Requesting limit bump from 100 to 500 req/min. I've assigned 1 billing thread to Sarah Mitchell.
Claude Desktop
A customer called Maria messaged us on WhatsApp about her refund. Check the conversation and let her know it was processed today, use our receipt template if we have one.
Found Maria's WhatsApp conversation (last message 2h ago, asking for a refund update). You have an approved template called "refund-confirmation". I've sent it with today's date filled in, and followed up with a short message letting her know the refund was processed this morning and will reach her card in 3 to 5 business days. The conversation is marked replied.
Uses get_whatsapp_conversation, list_whatsapp_templates, send_whatsapp_template, and send_whatsapp_message. No other MCP server in this category has WhatsApp tools.
What did the team handle this week? Show me response times and any SLA breaches.
This week's summary: 47 threads handled across 3 boards Avg response time: 23 min (down 15% from last week) 2 SLA breaches detected: - Thread #t_882: Response took 4h 12m (SLA: 2h) - Thread #t_901: Response took 3h 45m (SLA: 2h) Top performers: Sarah (14 resolved), James (11 resolved)
ChatGPT
Draft a reply to the invoice query from Accounts Payable. Be professional, confirm receipt, say we'll process within 48 hours.
Subject: Re: Invoice #INV-2026-0391 Hi, Thank you for sending over Invoice #INV-2026-0391. We confirm receipt and have forwarded it to our finance team for processing. You can expect payment to be completed within 48 business hours. Please don't hesitate to reach out if you need anything else. Best regards Reply sent to accounts@acme.com on the Support board.
Cursor
Set up in minutes.
The fast path (Claude Code, Cursor, Windsurf): one command, no file to edit.
Every other client (Claude Desktop, ChatGPT, Gemini): our interactive config generator writes your exact config block; paste it and restart. Full walkthrough with troubleshooting: the step-by-step guide.
Try these first.
Copy a prompt, paste it into your AI client, and watch it run against your real inbox.
MCP access is included on every paid Drag plan. Grab your API key from Settings inside Drag.
GitHub
npmFrequently asked questions
What is Drag's MCP server?
An open-source Model Context Protocol server (@dragapp/mcp-server) that lets AI clients like Claude, ChatGPT, and Cursor operate your Drag shared inbox: 47 tools across 12 categories covering email, WhatsApp, boards, cards, contacts, knowledge base, analytics, and automations.
Is it free?
The server is open source (MIT). MCP access is included on every paid Drag plan, and there is no per-tool or usage metering on Drag's side.
Which AI tools work with it?
Any MCP-compatible client: Claude Desktop and Claude Code, ChatGPT, Gemini, Copilot, Cursor, and Windsurf among them. Fast-path clients install with one command; the rest use one generated config block.
What can an AI actually do once connected?
Read and reply to email, send WhatsApp messages and templates, triage and assign conversations, manage boards and cards, search contacts and their history, read and write knowledge base articles, pull response-time analytics, and toggle automations, by prompt.
Is it secure?
The server runs locally on your machine, authenticates with your personal Drag API key, and inherits your Drag permissions: the AI can only see and do what you can. Revoke the key any time in Drag settings.
Is there a hosted version?
A hosted connection is what we are shipping next, which will also unlock ChatGPT's connector interface. Today the server runs locally, and setup takes about five minutes via the step-by-step guide.
Connect your inbox to AI.
47 tools. One install command. Works with Claude, ChatGPT, Gemini and any MCP client.
Open source · MIT licensed · npm install
Read more: MCP setup guide / MCP for customer support / Run support inside Claude or ChatGPT