The best Front alternative for Gmail users.

Stop jumping between Gmail
and Front. Switch to Drag.

Get it Free 💬 Question about Front?

Looking for a Front alternative?

If you only want to use Front as a Help Desk and are happy to be between Gmail and another tool, it may be a strong option. If you are part of a team using Google Workspace and are looking for a Front alternative – definitely read on. We have designed this page to help you make a clear and simple decision and explore insights into why customers switch to Drag.

Shared Inboxes

Email assignment

Internal chat and @mentions

Workflow automations and analytics

Works inside Gmail

Unlimited email history

Kanban boards

Shared Gmail labels

Email sequences

Task management

Collaboration cross-organization

Does not store users’ emails

Drag is the best Front alternative if…

Your organization uses Google Workspace

Front is not only competing directly with Gmail, but also with it’s ever-growing features and the massive community of developers in the Google Workspace marketplace. Front users constantly switch between Front and Gmail. Crazy, isn’t it? Drag is the best FrontApp alternative for Gmail users.

You need to track more than incoming inquiries

Front is great to handle incoming enquiries. But Drag handles more than that – we handle workflows. Our shared inboxes bring a series of workflow management features to support asynchronous work such as tasks, checklists, due dates or file sharing, for teams with email-driven workflows.

You like working in a visual way

Visual workflows are proven to make your team work faster and happier. The best workflow management tools out there, offer visual ways of working. Drag is not different. Besides the traditional email list view, Drag brings a visual kanban view to email to make your life easier.

Front is best if…

You need an omnichannel Help Desk solution

Drag is the best tool to manage email-driven workflows. Front supports other communication channels besides emails, such as SMS, Facebook or live chat. So, if you need other communication channels, Drag is not the best Front alternative for you.

How we stack up.

It’s not just us, users on G2 and Capterra are saying the same thing about their experiences. Drag scores higher in the following categories that matter most for customers.

4.5

Overall
out of 5

4.7

Quality of support
out of 5

4.7

Ease of use
out of 5

“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”

Anton von Rueden

President & COO @ Boosted Commerce

Read story

Why Drag is the best Front alternative for Gmail users.

No more switching between Gmail and Front

Front is not only competing directly with Gmail, but also with it’s ever-growing features and the massive community of developers in the G Suite marketplace. Front users still use Front to collaborate and rely on Gmail for their personal inboxes. Crazy, isn’t it? Drag is a FrontApp alternative that works right inside Gmail.

Work in a visual way

Visual workflows are proven to make your team work faster and happier. The best workflow management tools out there, offer visual ways of working.

Drag is not different. Besides the traditional email list view, Drag brings a visual kanban view to email to make your life easier.

Manage more than incoming inquiries: manage workflows

Front is very good if you want to collaborate on incoming emails or enquiries. Incoming enquiries are the core of most workflows, but sometimes enquiries alone are not enough.

In Drag, you have all the context you need around a workflow from one place – emails, contact info, to-do lists, notes, files, external links and more.

Collaborate cross-team and cross-domain

Front only allows you to share inboxes with your own team, across 1 single domain.

With Drag, if you are working with clients, contractors or other stakeholders, it’s not a problem. You can share Drag boards across any domains, as long as they are in Gmail or G Suite.