Looking for a Front alternative?
If you only want to use Front as a Help Desk and are happy to be between Gmail and another tool, it may be a strong option. If you are part of a team using Google Workspace and are looking for a Front alternative – definitely read on. We have designed this page to help you make a clear and simple decision and explore insights into why customers switch to Drag.
Shared Inboxes
Email assignment
Internal chat and @mentions
Workflow automations and analytics
Works inside Gmail
Unlimited email history
Kanban boards
Shared Gmail labels
Email sequences
Task management
Collaboration cross-organization
Does not store users’ emails
Drag is the best Front alternative if…
Your organization uses Google Workspace
Front is not only competing directly with Gmail, but also with it’s ever-growing features and the massive community of developers in the Google Workspace marketplace. Front users constantly switch between Front and Gmail. Crazy, isn’t it? Drag is the best FrontApp alternative for Gmail users.
You need to track more than incoming inquiries
Front is great to handle incoming enquiries. But Drag handles more than that – we handle workflows. Our shared inboxes bring a series of workflow management features to support asynchronous work such as tasks, checklists, due dates or file sharing, for teams with email-driven workflows.
You like working in a visual way
Visual workflows are proven to make your team work faster and happier. The best workflow management tools out there, offer visual ways of working. Drag is not different. Besides the traditional email list view, Drag brings a visual kanban view to email to make your life easier.
Front is best if…
You need an omnichannel Help Desk solution
Drag is the best tool to manage email-driven workflows. Front supports other communication channels besides emails, such as SMS, Facebook or live chat. So, if you need other communication channels, Drag is not the best Front alternative for you.
How we stack up.
It’s not just us, users on G2 and Capterra are saying the same thing about their experiences. Drag scores higher in the following categories that matter most for customers.
4.5
Overall
out of 5
4.7
Quality of support
out of 5
4.7
Ease of use
out of 5
“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”
Anton von Rueden
President & COO @ Boosted Commerce
Read story
Why Drag is the best Front alternative for Gmail users.
No more switching between Gmail and Front
Front is not only competing directly with Gmail, but also with it’s ever-growing features and the massive community of developers in the G Suite marketplace. Front users still use Front to collaborate and rely on Gmail for their personal inboxes. Crazy, isn’t it? Drag is a FrontApp alternative that works right inside Gmail.
Work in a visual way
Visual workflows are proven to make your team work faster and happier. The best workflow management tools out there, offer visual ways of working.
Drag is not different. Besides the traditional email list view, Drag brings a visual kanban view to email to make your life easier.
Manage more than incoming inquiries: manage workflows
Front is very good if you want to collaborate on incoming emails or enquiries. Incoming enquiries are the core of most workflows, but sometimes enquiries alone are not enough.
In Drag, you have all the context you need around a workflow from one place – emails, contact info, to-do lists, notes, files, external links and more.
Collaborate cross-team and cross-domain
Front only allows you to share inboxes with your own team, across 1 single domain.
With Drag, if you are working with clients, contractors or other stakeholders, it’s not a problem. You can share Drag boards across any domains, as long as they are in Gmail or G Suite.
Drag has the simplest pricing.
Free
$0
user / month
For small teams that need
the essentials.
- Up to 3 users
- 1 WorkspaceA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Assign, mention, and team chat
- Shared drafts
- Collision detection
- Email tracking
👇 Plus everything below
Try for Free
Starter
$8
user / month
For teams that need one
shared inbox.
- Unlimited users
- 1 WorkspaceA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Email templates
- Shared tags
- Task cards
- Email notes
- Email checklists
👇 Everything in Free and below
Try for Free
⭐ MOST POPULAR
Plus
$12
user / month
For teams that want to automate and scale work.
- Unlimited users
- 10 WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
- 10 automations
- 10 email sequences
- Merge cards
- Upload files
- Team reports
- Zapier integration (beta)
👇 Everything in Starter and below
Try for Free
Pro
$16
user / month
For teams that want to control their work in Gmail.
- Unlimited users
- Unlimited WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Unlimited automations
- Unlimited email sequences
- Custom fields
- Priority support
- Call-back support
👇 Everything in Plus and below
Try for Free
Free
$0
user / month
For small teams that need
the essentials.
- Up to 3 users
- 1 WorkspaceA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Assign, mention, and team chat
- Shared drafts
- Collision detection
- Email tracking
👇 Plus everything below
Try for Free
Starter
$10
user / month
For teams that need one
shared inbox.
- Unlimited users
- 1 WorkspaceA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Email templates
- Shared tags
- Task cards
- Email notes
- Email checklists
👇 Everything in Free and below
Try for Free
⭐ MOST POPULAR
Plus
$15
user / month
For teams that want to automate and scale work.
- Unlimited users
- 10 WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
- 10 automations
- 10 email sequences
- Merge cards
- Upload files
- Team reports
- Zapier integration (beta)
👇 Everything in Starter and below
Try for Free
Pro
$20
user / month
For teams that want to control their work in Gmail.
- Unlimited users
- Unlimited WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Unlimited automations
- Unlimited email sequences
- Custom fields
- Priority support
- Call-back support
👇 Everything in Plus and below
Try for Free
Drag has award-winning support.
Best-in-class support. We’re always here to help – here’s how to connect.
Get started using Drag today.
Collaborate and make teamwork happen faster, from your inbox.
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