Help desk software has changed. Shared inboxes are the new way to your customers' problems, faster. But, Front force you to leave Gmail to do it. We don't think this is right, so we want to explain the best way to a shared inbox, without the compromise.
You're choosing a Help desk software to make things simpler, right? Front is a great inbox, we admit it. But do you want yet another inbox to deal with (on top of Gmail)?
* Drag lives in your inbox. It's what you know best 🚀
* Customer support requests stay as emails 🚀
* Share addresses like support@ and sales@ in Gmail 🚀
👉Here's ours. Help desk software needs to be affordable. Front need to know. Here's a tweet you should send. This aside, here's how prices compare (based on their Premium plan).
* 3 agents Drag: $36 / month, Front: $102 / month (annual saving: $792) 🚀
* 5 agents Drag: $60 / month, Front: $170 / month (annual saving: $1320) 🚀
* 10 agents Drag: $120 / month, Front: $340 / month (annual saving: $2640) 🚀
The average person spends 6.3 hours a day in email. Imagine, on top of that, another list to of tasks to do. Drag removes the extra step of something like Front to manage tickets.
* No extra tools to support your customers 🚀
* No more navigating between tabs to support your customers 🚀
* No extra training for your team. It works just the same as Gmail 🚀
Need to know the differences between Front and other tools out there? Here are some highly-recommended reads 🙂
If shared inbox is a new concept for you, don’t worry. We’ve been speaking about it for a while, as you can see here.
We love it, and think you should love it too. If it’s finally time for you to start using shared inboxes but don’t know which tool to go for, we have gathered a list with the top 5 softwares that provide shared inbox, so you can look up for each one of them and make your decision.
