For teams
A shared inbox your team lives in.
- Shared boards, Kanban or list views
- Assignments, internal notes, collaboration
- Varley's drafts and summaries, ready to review
- Mobile, desktop, web, Chrome extension
Per seat, from $12/mo
New: Meet Varley, Drag’s AI
The inbox for teams and agents.
The shared inbox for 
Gmail teams, with Varley, Drag’s AI, built in.
Prefer a tour? Book a demo
- 200,000+ users
- CASA Tier 2 certified
- No credit card
VarleyCopilot
Ask Varley to do something
Varley · Drag’s AI
Meet Varley.
One AI, four ways it works.
Ask it in Copilot. Let it resolve with Agents. It knows what your team knows through Intelligence, and it works in every email through Assists. Included in the seat from the $18 plan.
Ask Varley
Copilot
Ask about your inbox, get answers from your real data, and approve the next step.
Copilot
> Move everything from Stripe to Billing
18 cards on Support are from Stripe. Move all 18 to Billing?
ApproveReject
✓ 18 cards moved to Billing
Let Varley act
Agents
Varley resolves what it can, and hands the rest to your team with everything it found.
Varley · Agent
Working on a new conversation
READ Refund request, annual plan, order #4821
LOOK UP Refund policy: 30 days from renewal
CHECK Renewed 45 days ago, outside the window
HAND OFF To Alex, with the policy and order attached
Outside its brief, so Varley handed it over. Hand-offs cost nothing.
What Varley knows
Intelligence
Everything your team knows, connected. Every answer cites its source.
Intelligence
> What’s our refund window on annual plans?
30 days from renewal. After that, refunds are prorated for the unused months.
Re: Annual refund, MarchRefund policy · Help CenterBilling terms.pdfVarley in every email
Assists
Every email tagged, summarised and drafted in your team’s voice before anyone opens it.
inbox
Re: Invoice #4521, duplicate charge
BillingUrgentFrustrated
Summary: charged twice for March, wants one refunded today.
Varley drafted a reply
Hi Lisa, you’re right, and we’ve refunded the duplicate charge. It should reach your card in 3 to 5 working days...
Varley included in Plus and Pro · every action pricedMeet Varley →
Your team and Varley, in one inbox.
Every other inbox tool bolted AI on as a feature. Drag was rebuilt around it: your team and Varley work the same conversations, in the same inbox. Bring your own agents too, through the API and MCP.
Varley, Drag's AI
The AI that works your inbox alongside you.
- Tags and summarises every email
- Drafts replies, with its sources cited
- Asks before anything customer-visible
- Acts in Stripe, Slack and your other tools
- Resolves, or hands off, with Agent
Included from $18 a seat. Every action priced.
Watch Varley resolve one
This email came in 23 seconds ago.
It’s already resolved.
Charged twice. Varley checked the policy, found the duplicate in Stripe, refunded it, replied and closed the conversation, with every source on the record.
New email · 9:38:12 AM
Daniel Okonkwo
Customer · Pro plan
I was charged twice this month
I can see two identical $49 charges on 12 April. Can you refund the duplicate? Our finance team is closing the month on Friday.
Varley
Standing by
- 9:38:13
Read Daniel’s email
Billing · Urgent
- 9:38:15
Checked your refund policy
Duplicate charges: refund in full
- 9:38:18
Found both charges in Stripe
$49 on 12 April, twice
- 9:38:22
Refunded the duplicate
$49 back to Daniel’s card
- 9:38:30
Replied to Daniel
Policy cited, in your team’s voice
- 9:38:35
Closed the conversation
Logged, with its sources
Refund policy · Help CenterStripe · 2 chargesDaniel’s past conversations
Couldn’t answer it? Varley hands it to your team with everything it found.Included in Pro →
One worked example, end to end.Meet Varley’s Agent →
The shared inbox
Everything around the inbox.
The collaboration your team runs on, from $12 a seat, with Varley working alongside.
Shared inbox
Turn support@ into a board your team works together: assignment, notes, @mentions, and collision detection so two people never answer the same email.
Channels
Email, WhatsApp, live chat and a help center, in one place.
Automations
Rules that tag, route and assign every conversation, around the clock.
Analytics
Response times, workload and what your team actually handled.
Integrations
Google Workspace natively, 5,000+ apps through Zapier, plus the API and MCP server.
Building on Drag? Developer docs for the API and MCP server →
“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”
Anton von Rueden
President & COO · Boosted Commerce
200,000+ users4.7 · 1,200+ reviewsCASA certifiedG2 Momentum Leader
“Drag is the workflow extension of my dreams, bringing together Gmail + Trello to create organizational magic!”
Madison Ingraham
Data Admin & IT · CBH Homes
“What we like the most is the simplicity of having bills landing on a Kanban board to be looked after the finance team.”
Jamie Peebles
Director · Northern Wide Plank
“Drag has empowered our team to collaborate on projects across the Onboarding process, resulting in increased Sign Up to Go Live times and very happy clients.”
Holly Jenkins
COO · Waste Logics
Drag · with Varley
The inbox your team and Varley work in together
Shared inbox, boards, live chat and WhatsApp for Gmail teams, with Varley, Drag’s AI, included from $18. Plus an MCP server your own AI tools can drive.
7-day trial, no card required4.7 · 1,200+ reviews
Gmail extension
Web app
Desktop
iOS + Android
API
MCP server: works with Claude, ChatGPT, Gemini, Copilot, Cursor