“Drag is the workflow extension of my dreams, bringing together Gmail + Trello to create organizational magic!”
Madison Ingraham
Data Admin & IT · CBH Homes
New: Meet Varley, Drag’s AI
The Gmail shared inbox that resolves email for you.
Your team and an AI agent, working support@ on 
Gmail.
- 240,000+ users since 2017
- CASA Tier 2 certified
- No credit card
VarleyCopilot
Ask Varley to do something
Watch Varley resolve one
This email came in 23 seconds ago.
It’s already resolved.
Charged twice. Varley checked the policy, found the duplicate in Stripe, refunded it, replied and closed the conversation, with every source on the record.
New email · 9:38:12 AM
Daniel Okonkwo
Customer · Pro plan
I was charged twice this month
I can see two identical $49 charges on 12 April. Can you refund the duplicate? Our finance team is closing the month on Friday.
Varley
Standing by
- 9:38:13
Read Daniel’s email
Billing · Urgent
- 9:38:15
Checked your refund policy
Duplicate charges: refund in full
- 9:38:18
Found both charges in Stripe
$49 on 12 April, twice
- 9:38:22
Refunded the duplicate
$49 back to Daniel’s card
- 9:38:30
Replied to Daniel
Policy cited, in your team’s voice
- 9:38:35
Closed the conversation
Logged, with its sources
Refund policy · Help CenterStripe · 2 chargesDaniel’s past conversations
Couldn’t answer it? Varley hands it to your team with everything it found.
One worked example, end to end.Meet Varley’s Agent →
The shared inbox
Every email owned, answered and tracked.
The collaboration your team runs on, from $12 a seat, with Varley working alongside.
Turn support@ into a shared inbox your team works together: an owner and a status on every email, notes and @mentions on the thread, and a warning before two people reply.
Response times, workload and what your team actually handled.
Email, WhatsApp, live chat and a help center, in one place. Google Workspace natively, 5,000+ apps through Zapier, plus the API and MCP server.
Rules that tag, route and assign every conversation, around the clock.
Building on Drag? Developer docs for the API and MCP server →
Varley · Drag’s AI
Meet Varley.
One AI for your whole inbox.
Ask it in Copilot. Let it resolve with Agents. It knows what your team knows through Intelligence, and it works in every email through Assists.
Ask Varley
Copilot
Ask about your inbox, get answers from your real data, and approve the next step.
Explore Copilot →Let Varley act
Agents
Varley resolves what it can, and hands the rest to your team with everything it found.
Explore Agents →What Varley knows
Intelligence
Everything your team knows, connected. Every answer cites its source.
Explore Intelligence →Varley in every email
Assists
Every email tagged, summarised and drafted in your team’s voice before anyone opens it.
Explore Assists →“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”
Anton von Rueden
President & COO · Boosted Commerce
240,000+ users since 20174.7 · 1,200+ reviewsCASA certifiedG2 Momentum Leader
“What we like the most is the simplicity of having bills landing on a Kanban board to be looked after the finance team.”
Jamie Peebles
Director · Northern Wide Plank
“Drag has empowered our team to collaborate on projects across the Onboarding process, resulting in increased Sign Up to Go Live times and very happy clients.”
Holly Jenkins
COO · Waste Logics
Frequently asked questions
Straight answers about Drag, the shared inbox for Gmail teams.
Book a demo →What is a shared inbox for Gmail?
A shared inbox lets a team answer one address, such as support@ or sales@, together from Gmail. Everyone sees the same emails, each one has an owner and a status, and teammates can leave notes on the thread. It replaces forwarding, CCing and shared passwords.
How is Drag different from Google Groups or Gmail delegation?
Google Groups and delegation let several people read the same mailbox, but neither shows who owns an email or whether it has been handled. Drag adds assignment, statuses, internal notes, a warning before two people reply, automation rules and response-time reports, on the Gmail address your customers already use.
What does the AI agent do?
Varley, Drag's AI, tags and summarizes every email, drafts replies in your team's voice with sources cited, and answers questions about the inbox. On the Pro plan it can resolve routine conversations on its own and hand the rest to your team with everything it found. In Copilot, anything that sends, moves or edits waits for your approval.
How much does Drag cost?
Drag costs $12, $18 or $24 per user per month on annual billing. Varley, Drag's AI, is included from the $18 plan. There is a 7-day free trial with no credit card, no free plan, and no minimum number of seats.
Do I need to leave Gmail or install anything?
No migration is needed: Drag works on your existing Gmail or Google Workspace address. Your team can use it in Gmail through the Chrome extension, or in Drag's web, desktop and mobile apps. Drag is not a fit for teams that do not use Gmail or Google Workspace.
Drag · with Varley
The inbox your team and Varley work in together
Shared inbox, boards, live chat and WhatsApp for Gmail teams, with Varley, Drag’s AI, included from $18. Plus an MCP server your own AI tools can drive.
7-day trial, no card required4.7 · 1,200+ reviews
Gmail extension
Web app
Desktop
iOS + Android
API
MCP server: works with Claude, ChatGPT, Gemini, Copilot, Cursor