Start your 7-day free trial, then choose a plan for your team. AI included in Plus and Pro.
4.7 on G2 · 1,200+ reviews · 200,000+ users
Starter
$12/user/mo
billed yearly· $16 billed monthly
Turn Gmail into your team's shared inbox.
Start free trialIncludes:
Plus
$18/user/mo
billed yearly· $22 billed monthly
The full AI layer: assistants, help center and live chat.
Start free trialEverything in Starter, and:
Pro
$24/user/mo
billed yearly· $30 billed monthly
Advanced workflows, WhatsApp, and your AI's full toolkit.
Start free trialEverything in Plus, and:
| Compare all features | Starter$12/user/moGet started | Plus$18/user/moGet started | Pro$24/user/moGet started |
|---|---|---|---|
| Drag AI | |||
| Platform | Limited | ||
| AgentsAutonomous agent that reads, classifies, drafts, and resolves tickets end-to-end | - | ||
| IntelligenceYour emails, docs, and tools connected in one AI-powered layer | - | ||
| AI Features | |||
| DraftsAI-drafted replies in your tone, shared across your team | - | ||
| ClassificationSort your inbox based on intent, e.g. Action required, FYI and more | - | ||
| Sentiment detectionUnderstand the tone and urgency of every email | - | ||
| SummariesCreate concise summaries of long email threads | - | ||
| Co-pilotAsk AI anything about your emails or workspaces | - | ||
| Compose assistantWrite smarter and faster with 1-click triggers, e.g. shorten, polish, fix grammar | - | ||
| Knowledge baseTrain AI on your business information | - | Links & FAQs | Links, FAQs & files |
| Shared Inbox | |||
| Shared inbox | |||
| Shared email drafts | |||
| Compose as collaborator | |||
| Reply as collaborator | |||
| Collision detectionPrevents multiple members from replying to the same email at the same time | |||
| Email tracking | |||
| Email notes | |||
| Forward shared emails privately | |||
| Email templates | |||
| Email sequences | - | ||
| Channels | |||
 Email | |||
 WhatsApp | - | - | |
| Live chatWebsite widget for real-time customer chat, for humans and agents. On Starter the widget shows a “Powered by Drag” badgeEarly Access | |||
| Advanced live chatAI assists and automations in the chat widget | - | ||
| Help Center | |||
| Public help center portalSelf-serve knowledge base for your customers | |||
| Import articles | |||
| Brand customization | |||
| AI-powered searchSearch powered by Intelligence across your help center content | - | ||
| Custom domain | - | - | |
| Remove “Powered by Drag” badge | - | - | |
| Workspaces | |||
| Board view | |||
| List view | |||
| Preview view | |||
| Default viewsDefault views include assigned to me, unread, pending and closed | |||
| Custom views | - | ||
| Activity log | |||
| Sort and filter | |||
| Colour code | |||
| Card status | |||
| Due dates | |||
| Merge cards | - | ||
| Board templates | - | ||
| Card templates | - | 1 per workspace | Unlimited |
| Custom fields | - | - | |
| Tasks | |||
| Checklists | |||
| Task notes | |||
| File upload | - | ||
| Collaboration | |||
| Team chat and @mentions | |||
| Permalinks | |||
| Assignments | |||
| Shared tags | |||
| Shared contacts | - | ||
| Automation | |||
| Automation rulesE.g. auto tagging, auto assignment, auto responder. Pro adds SLA rules, round-robin, load balancer. | Up to 10 | Unlimited | Unlimited |
| Automated tagging | |||
| Workspace routing | |||
| Automatic responder | - | ||
| Round-robin assignment | - | - | |
| Load balancer | - | - | |
| Reply-based automations | - | - | |
| Business hours | - | - | |
| Custom notifications | - | - | |
| SLA rules | - | - | |
| Reporting | |||
| Card reports | |||
| Tag and SLA reports | |||
| User performance reports | |||
| First response time reports | |||
| Average response time reports | |||
| Reporting window | 3 months | 6 months | 12 months |
| Data export (CSV) | - | ||
| Integrations | |||
| Gmail | |||
| Google Workspace | |||
| Google Groups | |||
| Google Calendar | |||
| Zapier | |||
| Developer Platform | |||
| REST API | - | - | |
| MCP ServerConnect Claude, ChatGPT, Gemini, Copilot, Cursor, or any MCP-compatible AI tool to your inbox | - | - | |
| CLITerminal-first inbox managementSoon | - | - | |
| Docs | |||
| Platform & Support | |||
| Users includedUnlimited users on every plan. No seat minimums, no seat blocks. | Unlimited | Unlimited | Unlimited |
| Chrome extension | |||
| Web app | |||
| Desktop appmacOS and Windows | |||
| iOS & Android apps | |||
| Admin roles | |||
| Default user roles | - | ||
| Custom user roles | - | - | |
| Email & knowledge base support | |||
| In-app chat & live call support | - | ||
| Onboarding & setup helpAfter you buy, we help you configure Drag for your team: boards, automations, and workflow. Included on Plus and Pro. | - | ||
| Priority support | - | - | |
| Security & Compliance | |||
| Your emails stay in GmailDrag works on top of Gmail and does not store your emails on its own servers. | |||
| Sign-in with Google (OAuth SSO)No passwords: authentication runs through Google’s own sign-in, inheriting your Workspace security policies including 2FA. | |||
| Google Cloud PartnerVerified Google Cloud Partner, built for Gmail and Google Workspace. | |||
| CASA Tier 2 verifiedIndependently assessed under Google’s Cloud Application Security Assessment, Tier 2. | |||
| GDPR compliantData processing in line with GDPR requirements. | |||
AI intelligence included in Plus and Pro plans.
Drag AgentNew
Reads the ticket, pulls context from your tools, takes action. Escalates when it should.
Autonomous email resolution. Available on Pro plan.
“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”
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